BBB Logo

Better Business Bureau ®
Start With Trust®
Northeast California

BBB Business Review

BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

For a one-time fee of $79.99, FAFSA.com offers personal assistance in completing, tracking, and submitting FAFSA applications. The company provides a disclaimer on their website indicating that they are not affiliated with the U.S. Department of Education or FAFSA.gov

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Student Financial Aid Services, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Student Financial Aid Services, Inc. include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 185 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

185 complaints closed with BBB in last 3 years | 25 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 123
Billing/Collection Issues 26
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 35
Total Closed Complaints 185

Customer Reviews Summary Read customer reviews

2 Customer Reviews on Student Financial Aid Services, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 2

Additional Information

top
BBB file opened: February 28, 1994 Business started: 01/01/1976 Business started locally: 01/01/1976 Business incorporated: 02/28/2007 in DE
Type of Entity

Corporation

Business Management
Mr. Craig Carroll, CEO Ms. Shellaine Cart, Training and Client Relations Manager Mr. Brad Nolet, VP Operations Mr. Bob Szrot, Director of Communications
Contact Information
Principal: Mr. Craig Carroll, CEO
Business Category

Scholarships & Financial Aid

Refund and Exchange Policy
Fees, Payments, Billing and Cancellation - Full Terms of Service are available at http://www.fafsa.com/tou

The current fees payable to SFAS for your use of the Services are available at www.FAFSA.com/fafsa-services/pricing-packages ("Fees"). You agree to pay any Fees and any other charges incurred in connection with your use of the Services (including any applicable taxes, chargeback fees or bounced check fees) at the rates in effect when the charges were incurred. You agree to pay any Fees in accordance with one of our payment options as described at www.FAFSA.com/fafsa-services/pricing-packages or otherwise in accordance with any applicable payment plan. Except as otherwise specified, Fees will be billed prior to the provision of the Services by SFAS. You agree to pay all costs of collection of fees due to us, including legal fees, incurred by SFAS. Clients may select service level options that include automatic annual billing* and access to special discounted fees for services relating to future student aid applications. If you request one of these payment options, you expressly agree that we are authorized to charge you a discounted annual fee, any applicable tax, and any other charges you may incur in connection with your use of our Services. You will be notified at least 10 days in advance of any billing via an e-mail sent to the address you supplied upon registration. You will have the opportunity to opt out of additional billing. If your e-mail address changes, you are responsible for updating your account details in order to receive these notifications. The subsequent annual fees, as outlined in your chosen pricing package, will be billed as early as September of each year for the next year’s Services unless and until you advise us of your desire to cancel our Services. We reserve the right to cancel your service at our discretion, at any time, without notice to you. We will bill our Services to any credit or electronic check account that you provided to us in your account profile. We may also use commercially available services to update your credit card details.

*Please note that if there is another FAFSA application available for which you have not applied at the time of purchase, it is possible that you may be billed more than once in a calendar year.

For questions or to cancel our service, please call 866-514-5954.

Refund Policy: Effective as of June 17, 2009, if you notify us that you are not satisfied with the Services within seven (7) days of any billing of our Services, SFAS will issue you a refund of the Fees paid by you for such Services, less a service charge. The service charge will be $10.00 if your application has not been reviewed and submitted to ED or $35.00 if your application has already been reviewed and submitted to the ED. If for any reason the service charge is greater than the Fees paid by you for such Services, then SFAS will cancel the application with no refund due to you. We reserve the right to change our fees at any time. SFAS may change the fees and charges then in effect, or add new fees or charges, by giving you notice in advance. If you want to use a different credit card or there is a change in credit card validity or expiration date, you must follow the procedures outlined in the Privacy Policy for changing your personal information. You are responsible for any fees or charges incurred to access the Services through an Internet access provider or other third party service.

We reserve the right to terminate your account for any or no reason.
Alternate Business Names
FAFSA fafsa.com S.F.A.S. SFAS The Rezolve Group
Products & Services

For a one-time fee of $79.99, FAFSA.com offers personal assistance in completing, tracking, and submitting FAFSA applications. The company provides a disclaimer on their website indicating that they are not affiliated with the U.S. Department of Education or FAFSA.gov


Customer Review Rating plus BBB Rating Summary

Student Financial Aid Services, Inc. has received 3.8 out of 5 stars based on 2 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
X

What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

X

About BBB Business Review Content & Services:

Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.

Professional AffiliationsX
X

Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

X

BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

X

What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

X

What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

X

Thank you for your feedback!

Help us improve by taking our survey.

X

BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

X

Additional Phone Numbers

X

Additional Web Addresses

X

Additional Email Addresses

Find a LocationX

  Change Location
Show Only Accredited Locations