BBB Business Review

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Description

For a one-time fee of $79.99, FAFSA.com offers personal assistance in completing, tracking, and submitting FAFSA applications. The company provides a disclaimer on their website indicating that they are not affiliated with the U.S. Department of Education or FAFSA.gov


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Student Financial Aid Services, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Student Financial Aid Services, Inc. include:

  • 106 complaint(s) filed against business

Factors that raised the rating for Student Financial Aid Services, Inc. include:

  • Length of time business has been operating
  • Response to 106 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

106 complaints closed with BBB in last 3 years | 8 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 67
Billing/Collection Issues 21
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 17
Total Closed Complaints 106

Customer Reviews Summary Read customer reviews

2 Customer Reviews on Student Financial Aid Services, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 2

Additional Information

BBB file opened: February 28, 1994 Business started: 01/01/1976 in CA Business incorporated: 02/28/2007 in DE
Type of Entity

Corporation

Business Management
Mr. Craig Carroll, CEO Ms. Shellaine Cart, Training and Client Relations Manager Mr. Brad Nolet, VP Operations Mr. Bob Szrot, Director of Communications
Contact Information
Principal: Mr. Craig Carroll, CEO
Business Category

Scholarships & Financial Aid

Refund and Exchange Policy
Fees, Payments, Billing and Cancellation - Full Terms of Service are available at http://www.fafsa.com/tou

The current fees payable to SFAS for your use of the Services are available at www.FAFSA.com/fafsa-services/pricing-packages ("Fees"). You agree to pay any Fees and any other charges incurred in connection with your use of the Services (including any applicable taxes, chargeback fees or bounced check fees) at the rates in effect when the charges were incurred. You agree to pay any Fees in accordance with one of our payment options as described at www.FAFSA.com/fafsa-services/pricing-packages or otherwise in accordance with any applicable payment plan. Except as otherwise specified, Fees will be billed prior to the provision of the Services by SFAS. You agree to pay all costs of collection of fees due to us, including legal fees, incurred by SFAS. Clients may select service level options that include automatic annual billing* and access to special discounted fees for services relating to future student aid applications. If you request one of these payment options, you expressly agree that we are authorized to charge you a discounted annual fee, any applicable tax, and any other charges you may incur in connection with your use of our Services. You will be notified at least 10 days in advance of any billing via an e-mail sent to the address you supplied upon registration. You will have the opportunity to opt out of additional billing. If your e-mail address changes, you are responsible for updating your account details in order to receive these notifications. The subsequent annual fees, as outlined in your chosen pricing package, will be billed as early as September of each year for the next year’s Services unless and until you advise us of your desire to cancel our Services. We reserve the right to cancel your service at our discretion, at any time, without notice to you. We will bill our Services to any credit or electronic check account that you provided to us in your account profile. We may also use commercially available services to update your credit card details.

*Please note that if there is another FAFSA application available for which you have not applied at the time of purchase, it is possible that you may be billed more than once in a calendar year.

For questions or to cancel our service, please call 866-514-5954.

Refund Policy: Effective as of June 17, 2009, if you notify us that you are not satisfied with the Services within seven (7) days of any billing of our Services, SFAS will issue you a refund of the Fees paid by you for such Services, less a service charge. The service charge will be $10.00 if your application has not been reviewed and submitted to ED or $35.00 if your application has already been reviewed and submitted to the ED. If for any reason the service charge is greater than the Fees paid by you for such Services, then SFAS will cancel the application with no refund due to you. We reserve the right to change our fees at any time. SFAS may change the fees and charges then in effect, or add new fees or charges, by giving you notice in advance. If you want to use a different credit card or there is a change in credit card validity or expiration date, you must follow the procedures outlined in the Privacy Policy for changing your personal information. You are responsible for any fees or charges incurred to access the Services through an Internet access provider or other third party service.

We reserve the right to terminate your account for any or no reason.
Alternate Business Names
FAFSA fafsa.com S.F.A.S. SFAS The Rezolve Group
Products & Services

For a one-time fee of $79.99, FAFSA.com offers personal assistance in completing, tracking, and submitting FAFSA applications. The company provides a disclaimer on their website indicating that they are not affiliated with the U.S. Department of Education or FAFSA.gov


Customer Review Rating plus BBB Rating Summary

Student Financial Aid Services, Inc. has received 3.83 out of 5 stars based on 2 Customer Reviews and a BBB Rating of A-.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.