BBB Business Review

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This business is not BBB accredited.

Student Financial Aid Services, Inc.

Additional Locations

Phone: (866) 514-5948 View Additional Phone Numbers 9738 Lincoln Village Dr Ste 130, Sacramento, CA 95827 http://www.sfas.com/tou View Additional Web Addresses


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

For a one-time fee of $79.99, FAFSA.com offers personal assistance in completing, tracking, and submitting FAFSA applications. The company provides a disclaimer on their website indicating that they are not affiliated with the U.S. Department of Education or FAFSA.gov


BBB Accreditation

On 8/19/2015 this business's accreditation in the BBB was revoked by the BBB's Board of Directors due to its failure to adhere to the BBB requirement that Accredited Businesses meet and abide by the following standards:

  • 1C. Be free from government action that demonstrates a significant failure to support BBB ethical principles in marketplace transactions (this requires a determination by BBB as to the nature of any violation, whether it was caused or condoned by management, and actions taken to resolve underlying issues that led to the government action).
  • 8A. Avoid involvement, by the business or its principals, in activities that reflect unfavorably on, or otherwise adversely affect the public image of BBB or its accredited businesses.

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Student Financial Aid Services, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 81 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

81 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 49
Billing/Collection Issues 20
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 12
Total Closed Complaints 81

Customer Reviews Summary Read customer reviews

2 Customer Reviews on Student Financial Aid Services, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 2

Additional Information

BBB file opened: February 28, 1994 Business started: 01/01/1976 in CA Business incorporated 02/28/2007 in DE
Type of Entity

Corporation

Business Management
Ms. Shellaine Cart, Training and Client Relations Manager Ms. Mary Fallon, Senior Director of Client Communications Mr. Brad Nolet, VP Operations
Business Category

Scholarships & Financial Aid

Refund and Exchange Policy
Fees, Payments, Billing and Cancellation - Full Terms of Service are available at http://www.fafsa.com/tou

The current fees payable to SFAS for your use of the Services are available at www.FAFSA.com/fafsa-services/pricing-packages ("Fees"). You agree to pay any Fees and any other charges incurred in connection with your use of the Services (including any applicable taxes, chargeback fees or bounced check fees) at the rates in effect when the charges were incurred. You agree to pay any Fees in accordance with one of our payment options as described at www.FAFSA.com/fafsa-services/pricing-packages or otherwise in accordance with any applicable payment plan. Except as otherwise specified, Fees will be billed prior to the provision of the Services by SFAS. You agree to pay all costs of collection of fees due to us, including legal fees, incurred by SFAS. Clients may select service level options that include automatic annual billing* and access to special discounted fees for services relating to future student aid applications. If you request one of these payment options, you expressly agree that we are authorized to charge you a discounted annual fee, any applicable tax, and any other charges you may incur in connection with your use of our Services. You will be notified at least 10 days in advance of any billing via an e-mail sent to the address you supplied upon registration. You will have the opportunity to opt out of additional billing. If your e-mail address changes, you are responsible for updating your account details in order to receive these notifications. The subsequent annual fees, as outlined in your chosen pricing package, will be billed as early as September of each year for the next year’s Services unless and until you advise us of your desire to cancel our Services. We reserve the right to cancel your service at our discretion, at any time, without notice to you. We will bill our Services to any credit or electronic check account that you provided to us in your account profile. We may also use commercially available services to update your credit card details.

*Please note that if there is another FAFSA application available for which you have not applied at the time of purchase, it is possible that you may be billed more than once in a calendar year.

For questions or to cancel our service, please call 866-514-5954.

Refund Policy: Effective as of June 17, 2009, if you notify us that you are not satisfied with the Services within seven (7) days of any billing of our Services, SFAS will issue you a refund of the Fees paid by you for such Services, less a service charge. The service charge will be $10.00 if your application has not been reviewed and submitted to ED or $35.00 if your application has already been reviewed and submitted to the ED. If for any reason the service charge is greater than the Fees paid by you for such Services, then SFAS will cancel the application with no refund due to you. We reserve the right to change our fees at any time. SFAS may change the fees and charges then in effect, or add new fees or charges, by giving you notice in advance. If you want to use a different credit card or there is a change in credit card validity or expiration date, you must follow the procedures outlined in the Privacy Policy for changing your personal information. You are responsible for any fees or charges incurred to access the Services through an Internet access provider or other third party service.

We reserve the right to terminate your account for any or no reason.
Alternate Business Names
S.F.A.S. SFAS
Products & Services

For a one-time fee of $79.99, FAFSA.com offers personal assistance in completing, tracking, and submitting FAFSA applications. The company provides a disclaimer on their website indicating that they are not affiliated with the U.S. Department of Education or FAFSA.gov


Customer Review Rating plus BBB Rating Summary

Student Financial Aid Services, Inc. has received 3.68 out of 5 stars based on 2 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.