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BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that RRR Roofing meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for RRR Roofing include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Contractor's State License Board
9821 Business Park Drive, Sacramento CA 95827
Phone Number: (800) 321-2752
The number is 648544.
Type of Entity
Business ManagementMr. Richard Cowley, Owner
Roofing Contractors Skylights
Products & Services
This company provides skylight and roofing contractor services.
Industry TipsHiring a Contractor in California: Essential Tips
6305 Shasta Creek Way
Elk Grove, CA 95758 (707) 287-5146 (916) 316-1701 Directions
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BBB Complaint Process
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Additional Phone Numbers
- (707) 287-5146(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: Inferior repair (holes covered with rock only!) done in April 2011 has resulted in MAJOR damage to the roof and wood under the roof costing $$$$$$$ A tree fell the roof of my property at XXXX-XX ****** Street. RRR Roofing, **** ******, XXX-XXX-XXXX; XXX-XXX-XXXX cell, examined it and bid on the job. This was in April of 2011. The bid included sealing the perimeter edge of the building to seal the leaks but the main repair was to be repairing the several holes caused by a tree that had fallen on the property. Initial inspection by insurance indicated the holes had not be properly repaired. RRR was called out again and the roof repair passed the inspection. NOW I FIND OUT: The holes were NOT PROPERLY SEALED and actually although covered by gravel (twice as much needed) and hidden the roof has been slowly leaking for the last two years. Water has been slowly gathering under the roof under the roof "repair" and the wood on the bottom of this portion of the roof needs to be replaced at a large expense.
Desired Settlement: The total roof repair was $2800. I am requesting the $1400 that I was charged for the repair of the holes caused by the tree falling -- the repair that was not done properly and in one spot not at all. AND, I am requesting $3,000 -- the amount that it I need to pay to have this area replaced. I have pictures and two roofing contractors that are willing to document the lack of/shoddy repair that was done in April 2011 by RRR Roofing.
Initial Business Response