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Roof Rangers

Phone: (209) 745-5753 Fax: (209) 745-5753 PO Box 5114, Galt, CA 95632 http://www.roofrangers.com View Additional Web Addresses

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered the rating for Roof Rangers include:

  • Failure to have a required competency license.


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Roof Rangers
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

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BBB file opened: February 17, 2000 Business started: 08/13/1983 Business started locally: 08/13/1983
Licensing

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Contractor's State License Board
9821 Business Park Drive, Sacramento CA 95827
http://www.cslb.ca.gov/
Phone Number: (800) 321-2752
On BBB confirmed that Contractor's State License Board suspended the license of Roof Rangers.

On BBB confirmed that Contractor's State License Board suspended the license of Roof Rangers.

Type of Entity

Sole Proprietorship

Business Management
Mr. Patrick Maple, Partner
Contact Information
Principal: Mr. Patrick Maple, Partner
Business Category

Roofing Contractors Contractor - Tile Roofing Roofing Service Consultants Contractors - Gutters

Alternate Business Names
P W Maple
Products & Services

Roof Rangers specializes commercial and residential roofing and gutter services.

Industry Tips
Hiring a Contractor in California: Essential Tips

Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    PO Box 5114

    Galt, CA 95632

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

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Additional Web Addresses

  • https://plus.google.com/111684507425140132363/about?hl=en
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Complaint Detail(s)

1/28/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: In about January 2011, workers came to replace shingles, climbed on roof, left after 10 minutes, never returned. Unresponsive to calls and emails. In about January 2011, I called to have some shingles replaced on my roof. They made some repairs to this roof a few years earlier. Two employees promptly came, climbed on roof and then left after about 10 minutes. I figured they had to go into town for something, but they never returned. I saw they had put a little glob of something, maybe tar, where each missing shingle was. I called Pat Maple, owner, many times since and have also emailed them at the email address listed on their website. When I called, the voicemail greeting identified them as Roof Rangers. I left a detailed voicemail each time. No one has ever called me back or ever responded to my emails. This is their business and there's no excuse to not finish this simple job, and to not even respond to me is inexcusable.

Desired Settlement: As I am not out any money, I am not asking for any settlement. I only want this complaint lodged against their record. I don't trust them now to satisfactorily complete the job, even if they were to make that attempt after all this time.

Business Response: Business' Initial Response
Company states that the consumer was told in 2005 that she needed a new roof, it is not fixable. He states that they have come back and attempted to fix what they can, she has not been billed for any of these visits. The roof needs to be replaced not just randomly patched.

Consumer's Final Response
The business owner stated in his response that he would be calling me. He has not done so. This is just further evidence of his unethical business practices. I would hope all of this will be reflected in his standing with the BBB.

Business' Final Response
Apparently, Ms Graham has a political agenda attached to her complaint which is what I was told by others. She even states so in her original complaint: " The owner of this business was formerly a high school board member and often called out the other board members for not following rules and protocol. The actions of the owner of Roof Rangers are hypocritical when he does not follow the same in his own business practices. ". I have not been a board member since 2006 after having open heart surgery. I tried calling Ms Graham and was met with a ringing phone. Either I have the wrong number or she has changed her number. 745-2286. I made a fair attempt. I repaired her roof (it did not leak again) and did not charge her...an will not. She was told on two separate occasions by two different people that she needed a roof...she in fact got a new roof by another contractor (someone I know)...how is it that she knew she needed to get an estimate for a new roof (which she did not ask us for)...if someone hadn't told her she did need a new roof. Aside from that WHY would someone spend 18 months trying to contact me? I have an answering machine, an e-mail, web-site, cell phone and postal mail...and she could not get a hold of me? Having re-read her first complaint and found the above comment, after making several attempts to contact her and having done repairs without charge, I am not willing to go further with this complaint. This is clearly a vendetta and is on the verge of harrassment. If she pursues this further I will be forced to turn it over to my attorney. Please remove her complaint from my file, this is clearly a personal problem on her part. RoofRangers

BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.

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