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BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Roof Life Company of Northern California, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Roof Life Company of Northern California, Inc. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Contractor's State License Board
9821 Business Park Drive, Sacramento CA 95827
Phone Number: (800) 321-2752
The number is 627655.
Type of Entity
Business ManagementMr. Steven H. Clark, President
Roofing Contractors Commercial Roofing Contractor - Metal Roofing Contractor - Tile Roofing Gutters & Downspouts Contractor - Roofing Spray Foam Insulation Roof Structures
Products & Services
Roof Life Co. of No. California provides roof repair, roof replacement and shake roof restoration services.
Industry TipsHiring a Contractor in California: Essential Tips Knowing Your Refund & Cancellation Rights
P.O. Box 2107
Orangevale, CA 95662 (916) 788-2625
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Additional Phone Numbers
- (916) 448-2283(Phone)
- (916) 788-2625(Phone)
Additional Web Addresses
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: My new roof under warranty has leaked and Roof Life has not repaired it, not returned calls, and not shown up for multiple appointments. I purchased a new roof for $8,429 in 9/2011 (came with a 5-year guarantee) from Roof Life Company because my very slightly sloped roof had standing water and was leaking near the southwest corner of my house. I was assured by ***** (the owner) that my leaky roof issues were a thing of the past, and Roof Life would build up the side of the roof that had standing water and add a drain so that water would properly flow off the roof. My new roof seriously leaked on Easter Sunday, 3/31/2013, near the southeast corner of my house. It caused cracks in the wall and ceiling where water poured through, and leaked onto the floor and bed. I called Roof Life, and they came out the following week and noticed a bubble in the roof above the leak area (***** told me the bubble meant that the roof had pulled away due to water). There was also standing water above the leak area for days. ***** told me that someone would come out to cut into the bubble to see what the problem was and repair it. He also mentioned that the roof might need to be built up on the east side and a drain installed similar to what they did on the west side of the roof when they installed the roof in 2011. The roofer came out, looked at the bubble and said that nothing was wrong (they tested it by pouring water on the roof and did not notice a leak by peering into my window while doing that...I was out of town). The roofer said the bubble would resorb and wouldn't cause a problem. I said that I was concerned because ***** said the bubble was the problem and the slope might need to be built up, and now nothing was going to be fixed/repaired. ***** assured me that the bubble would go away and said that if the bubble did not go away by the end of summer to call him and he would deal with it. In 8/2013, I got on the roof to remove minimal debris and check out the bubble which was still there. I also noticed another hole in a northern part of the roof. I called *****'s cell phone (Roof Life) on 9/2/2013, and l left a message about the issues and asked when they could come out to my house to fix the problem. I did not receive a response. A week later, I called the main Roof Life number because I did not hear from *****, and an appointment was scheduled for 9/10 at 2pm. On 9/10, I took time from work and waited for ***** to arrive at 2pm. I called Roof Life at 4:43pm because no one showed up for the 2pm appointment, and no one called to let me know that they were not coming. I called Roof Life again on 9/17, at 8:32am because I did not receive a response to the voicemail I left the week before after the no show 9/10 appointment. I spoke with the office at Roof Life and they confirmed that ***** would meet me at my house at 2pm that day to look at the roof. No one showed again. I called Roof Life at 3:14pm to ask if anyone was coming, and I was told that ***** would leave the office and head to my house right away. No one showed again. I received a call at 3:56pm that no one was coming that day because ***** had a big shipment to pick up, and they would have to reschedule and ***** would be out of town from Friday into the following week. I voiced my frustration that we are approaching the rainy season, I have called over and over again, and I have taken time off of work and waited at home for Roof Life to show up to appointments for hours on end on multiple occasions to no avail. I said that I would be home on 9/18 at 7pm or 9/19 at 6:30pm and could meet them. I did not want to wait longer because I felt like Roof Life has ignored my concerns and put my roof on the back burner since the leak in 3/2013. I called the Better Business Bureau to ask for advice on whether I should file a complaint and was told that I should because the rainy season is approaching and the company is not taking me seriously. I called Roof Life at 4:38pm on 9/17 to let them know that I would be filing a complaint with the Better Business Bureau and possibly the Contractor's State License Board.
Desired Settlement: The settlement I am seeking is for Roof Life to fix/repair my leaky roof so that it no longer leaks and does not hold standing water (what they should have done in the first place and what I paid for). Roof Life built up one side of my roof and installed a drain so that water would not pool on the roof, but they did not do that on the other side, and now water pools and my roof leaks on the side they did not build up and put a drain on. These leaks are also doing damage to the inside of my home (walls, ceiling, bed, and floor). It seems reasonable to me that the cost estimate for the roof replacement that I was given originally and that I paid should have covered the necessary work to build a roof that does not leak. I should not have to pay more money because my roof is leaking and Roof Life was not able to originally build a roof that doesn't leak (when they promised me they could and would). Roof Life should also return my calls and show up for appointments that they schedule. If they are not able to make an appointment, they need to call in advance to let me know that they can't come and they need to reschedule. Sitting at my house waiting for them for hours while missing work, is unreasonable. I also think that my 5-year warranty should be extended to start from the time they do the repair/fix rather than counting the last 6 months with a leaky roof as being under warranty.
Initial Business Response
Problems with Product/Service
Read Complaint Details
Complaint: Roof Life Company completed (11/09/12) shake roof restoration.December 23rd, I notice big leak in my bedroom. For restoration work I did pay $3,800.00 on 11/16/12, Invoice BD-599. Roof company completed work on 11/09/12 and issue me a warranty for five(5) year's to cover all roof leaks. After rain on Dec 23rd I found leak. I did try four(4) times to contact Roof Life and schedule technician to come. Now three weeks latter I'm filing complaint. My damage at home is getting bigger after every rainy day. I'm planning to hire some other company to fix my roof leak. Thanks a lot for big help
Desired Settlement: Stop leak. redo all what was missing on roof. Repair selling and isolation above.
Business' Initial Response