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Phone: (916) 515-1790 1911 Douglas Blvd Ste 85-380, Roseville, CA 95661
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
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Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Roof Guys include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Contractor's State License Board
9821 Business Park Drive, Sacramento CA 95827
Phone Number: (800) 321-2752
The number is 625052.
Type of Entity
Business ManagementMr. Brian Warren, Owner
Roofing Contractors Contractors - General
Industry TipsHiring a Contractor in California: Essential Tips Knowing Your Refund & Cancellation Rights
THIS LOCATION IS NOT BBB ACCREDITED
1911 Douglas Blvd Ste 85-380
Roseville, CA 95661 (916) 515-1790 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
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|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Read Complaint Details
Complaint: I hired ***** ****** under his company Roof Guys to repair and recoat my roof when I first purchased my home. It was to seal and make leak proof, I paid $3500. The job was not completed properly and we had leaks within days. We gave him the chance to make right, we have yet to have a leak free roof, going on 2 years. EVERY rain we have leaks and repeat leaks. He doesn't answer phone calls or return emails. He comes out and "fixes" the leak the first rain after it's leaking again.
Desired Settlement: Replacement or refund in full plus damages
Business Response: On October 18, 2012, **** ******, a realtor called for a roof inspection on **** ******* **** *********** ** *****.
The roof was a flat cap sheet roof that was approximately 15 years old and in poor condition. A roof replacement was recommended to Ms. ******.
She asked for a repair estimate that would include a two year certificate of warranty. Repairs were made to the roof for $3,500 and a two certificate of warranty was issued on November 10, 2012.
The two year certificate of warranty states . . . should any leak occur, Roof Guys shall repair the roof leak at no charge. . . In no event whatsoever, shall Roof Guys be liable for any personal injury or interior damage that occurs as a consequence of a roof leak.
** ******** contacted us in February, 2014. Her roof was leaking below the air conditioner and at her fireplace.
Repairs were made to the roof several times. In the spirit of good customer service, repairs were made to her ceiling, even though the 2 year cert. expressly stated that we were not responsible for interior repairs. The ceiling repair cost my company $600 in labor and material.
On June 25, 2014, I recoated the entire roof and performed new seam repairs at all laps. In the spirit of good customer service, I extended her certificate of warranty 6 more months to get old roof through one more winter. I explained to her hustband that her roof is 18 years old and needs replacement.
It appears that an air conditioner repairman damaged her roof after the summer repairs. A toe kick was noticed which made a small tear in the roof.
Last month, in December, 2014, I applied a new coating and provided a commercial dehumidifier to dry her ceiling. It rained over an inch after the final repair.
On December 21, 2014, ** ******* email me to say, "*****, your most recent patch job seems to have fixed these two leaks for now."
My company spent over $2,200 in labor and material to recoat and repair the roof a second time.
I stand ready, willing and able to service the roof until when her extended certificate of warranty expires.
I've attached supporting documents and emails.
I am rejecting this response because:
Problems with Product/Service
Read Complaint Details
Complaint: Won't respond, work unfinished,will not do as contract states, ignores me, makes excuses, gives me the run around.
Desired Settlement: Call and resolve issues with roof as it still leaks.On contract states that he will repair the roof if it leaks at no charge. He did everything to the roof except repair the leak.Roof leaked the first storm in the same spot. I want it fixed.
Consumer Response: Consumer states that during the storm business did come out to stop leak. On January 9th business came out to redo the initial job. As of today consumer is satisfied. Business has been in constant contact and been very attentive to consumer concerns.