BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Roof Doctors meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Roof Doctors include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Contractor's State License Board
9821 Business Park Drive, Sacramento CA 95827
Phone Number: (800) 321-2752
Type of Entity
Business ManagementMr. Adam Wilfley, Owner Ms. Linda Young, Office Assistant
Roofing Contractors Contractor - Tile Roofing Roof Cleaning & Stain Removal Contractor - Flat Roof Gutters & Downspouts
Alternate Business NamesWilfley Enterprises, Inc.
Products & Services
Roof Doctors specializes in roof inspection, roof repairs, solving roof leak problems, and issuing roof certification.
Industry TipsHiring a Contractor in California
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Types of Complaints Handled by BBB
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
BBB Complaint Process
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BBB reports on known significant government actions involving business' marketplace conduct.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
Additional Phone Numbers
- (209) 957-7663(Phone)
Additional Email Addresses
- - Communication/Mass Email
Complaint Trends - Last 3 Years
Customer Review Trends
Problems with Product/Service
Read Complaint Details
Complaint: unable to schedule appointments 2 year certification was given so that the rood wouldn't leak. the roof leaked within 6 months of home purchase. & again the next year. called for appointment was told they don't make appointments. They did provide me with a number for the inspector to set something up with him He was reluctant to provide time frame for his arrival. An entire day is wasted waiting for someone to come. which he did come... at the end of the day. Had I known that other errands & appointments could have been completed. This is not the 1st time this has happened since the roof continues to leak due to poor inspection & repair of existing leaks. Had we known that this roof wasn't going to make it. we could have add a construction loan on top of our home loan & replaced the roof. but as it is with the continued leaks it jeopardizes the remodel work done on the interior of the home
Desired Settlement: proper roof inspection & all leaks repaired so that the roof certification is true... the roof won't leak & an additional 2 years on the certification to make it an actual representation of work done
Initial Business Response
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved