BBB Business Review

Text Sizesmall medium large
Are you the Owner of this Business? ×
BBB® Accredited Business Seal

Are you...?

If yes, click here to login.

Are you...?

BBB Accredited Business since

Roof Doctors

Phone: (916) 721-6130 View Additional Phone Numbers 8430 Madison Ave, Fair Oaks, CA 95628 View Additional Email Addresses http://www.theroofdoctors.net/


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

Roof Repairs:  Roof Leak Repairs:  Roof Certification:  Seamless Gutters Sales & Installation; Gutter Guard Sales & Installation; and Pigeon Proofing.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Roof Doctors meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Roof Doctors include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Roof Doctors
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: November 15, 1990 Business started: 06/01/1987 in CA Business incorporated 01/26/2006 in CA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Contractor's State License Board
9821 Business Park Drive, Sacramento CA 95827
http://www.cslb.ca.gov/
Phone Number: (800) 321-2752
The number is 896271.

Contractor's State License Board
9821 Business Park Drive, Sacramento CA 95827
http://www.cslb.ca.gov/
Phone Number: (800) 321-2752
The number is 00862694. On 7/27/2015 BBB confirmed that the license from Contractor's State License Board expired.

Contractor's State License Board
9821 Business Park Drive, Sacramento CA 95827
http://www.cslb.ca.gov/
Phone Number: (800) 321-2752
The number is 00674372. On 7/27/2015 BBB confirmed that the license from Contractor's State License Board expired.

Type of Entity

Corporation

Business Management
Mr. Adam Wilfley, Owner Mr. Craig L Young, Vice President / Owner
Contact Information
Principal: Mr. Adam Wilfley, Owner
Principal: Mr. Craig L Young, Vice President / Owner
Business Category

Roofing Contractors Contractor - Tile Roofing Roof Cleaning & Stain Removal Gutters & Downspouts

Method(s) of Payment
Cash, Check, Credit Card or Debit Card
Refund and Exchange Policy
We provide a one-year warranty for materials and labor on all of our repairs, subject to the terms of our Roof Estimate and Roof Report signed by the homeowner before the repair is performed.  We provide a two-year warranty for materials and labor on all of our repairs, subject to the terms of the our Roof Estimate and Roof Report signed by the homeowner and our Roof Certification Leak Warranty issued to the homeowner.  
Alternate Business Names
Wilfley Enterprises Inc dba Roof Doctors Wilfley Enterprises, Inc.
Products & Services

Roof Doctors specializes in roof inspection, roof repairs, solving roof leak problems, and issuing roof certification.

Industry Tips
Hiring a Contractor in California: Essential Tips
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.