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BBB Accredited Business since

Pacific West Roofing

Phone: (530) 221-2575 1141 Prestige Way, Redding, CA 96003 http://www.pacificwestroofs.com


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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Pacific West Roofing meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Pacific West Roofing include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Pacific West Roofing
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: November 13, 1998 Business started: 05/01/1994 in CA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Contractor's State License Board
9821 Business Park Drive, Sacramento CA 95827
http://www.cslb.ca.gov/
Phone Number: (800) 321-2752
The number is 706580.

Type of Entity

Sole Proprietorship

Business Management
Mr. Todd Fischer, Owner
Contact Information
Principal: Mr. Todd Fischer, Owner
Business Category

Roofing Contractors Contractor - Tile Roofing Gutters & Downspouts

Products & Services

Pacific West Roofing specializes in residential and commercial roofing services.

Industry Tips
Hiring a Contractor in California: Essential Tips

Additional Locations

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

3/12/2013 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: Pre-sale roof inspection excluded items mentioned in person; we could not persuade PacWest to redo report. We had to hire different roofer to redo. On Dec 27, 2012, we met with ***** ******, owner/operator of Pacific West Roofing (hereinafter "PacWest") at a house we were going to purchase subject to house-inspection, roof-inspection, pest-inspection and other inspections. House is at **** ******** ****** Dr, Redding, CA XXXXX. We received PacWest's "report" on or about Dec 31, 2012. Basically, it was a proposal for a re-roofing job more than a report which we required in order to negotiate with the current house owner for repairs prior to closing. Mr. ******'s report was useless in that regard. Both my real estate agent and I asked Mr. ****** to redo the report to include a number of items he had mentioned in person. He refused to redo it claiming he had indeed included the things he mentioned in person. We both disagreed. The replacement roof inspection we purchased from another roofing company (******* Roofing Co.) was excellent, detailed and ultimately very useful in negotiating with the current sellers of the house for pre-closing repairs. We would be happy to produce both the "report" submitted by PacWest as well as the replacement we had to purchase from the other roofing inspector, so that you can see the difference.

Desired Settlement: We are asking to be reimbursed $175 for the fee we paid on the spot at the time of the inspection. Had we known how inadequate the report would be, we would have attempted to compel PacWest to redo the report before paying him. We (both customer & real estate agent) asked for a redo, but never heard back from the mechanic. We subsequently hired a different inspector (******* Roofing) who provided us with an excellent and very useful report.

Business Response: Business' Initial Response
Company states that this consumer contacted them for an inspection of a roof on a home that she was purchasing. She walked him around the home having him notate any items that would basically get her a lower price on the home. The company wrote up their report stating that the entire roof was "shot"... and that the shingle part of the roof needed to be replaced. When the consumer received the report she contacted him stating that this was not what she wanted. She became irate and accused him of not doing what she had hired him to do. She then calmed down and asked him to rewrite the report. They rewrote the report and faxed it to her realtor, she is now claiming that she never received it and in the interim she hired another company to come out and do the type of report that she wanted. However, without admitting any fault on our part, we will be issuing the consumer a full refund in the interest of customer service.

Business' Final Response
Received a copy of a cashier's check written by the company made out to the consumer in the amount of $175.00 dated 02/21/2013.