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Northeast California

BBB Accredited Business since

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Kemp Construction meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Kemp Construction include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Kemp Construction
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

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BBB file opened: April 11, 1995 Business started: 01/01/1984 in CA Business started locally: 01/01/1984
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Contractor's State License Board
9821 Business Park Drive, Sacramento CA 95827
http://www.cslb.ca.gov/
Phone Number: (800) 321-2752

Type of Entity

Sole Proprietorship

Business Management
Mr. Sam Kemp, Owner
Contact Information
Customer Contact: Mr. Sam Kemp, Owner
Business Category

Roofing Contractors Fence Contractors Contractors - General Gutters & Downspouts Home Improvements - Additions Patio & Deck Builders

Products & Services

Kemp Construction specializes in roofing, roof repair and roof certificates as well as new construction, additions, Fences, and Patios.

Industry Tips
Hiring a Contractor in California: Essential Tips

Additional Locations

  • 11159 Little Shady Drive

    Nevada City, CA 95959

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

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BBB Complaint Process

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Complaint Detail(s)

5/1/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: On 12/2/2012, ******* ******* worked on my house due to a leak in a room and charged me $420 on 12/2/2012. On 12/7/2012, ******* worked on another part of my roof and cut out a bunch of tiles to widen the valley of a part of the roof. The roof is tile and should never have been cut so wide when it is tile roof, not composite, etc. I paid him $550 on 12/7/2012. Not only did ******* do that but he also put tar all over on top and underneath the tiles and made a big mess out of it. When the house didn't need it to begin with and he did it anyhow. After understanding what he did and finding out what a **** of work and mess it is, I called ****** ******, the owner and person who kept throwing ******* ******* on me to work on my house. ****** ****** promised the next morning that he would come out to check on his work per my request. ****** never showed up but instead ******* did without notice & invitation. ******* was pompeous and would not take any fault, but admitted 2 tiles were broken and to have him fix his work would cost me $200 more to fix it. I don't want ******* on my property ever again or his 2 ******* buddies that made the mess on my house which is worse than what I had to begin with. On 3/20/2013, ******* replaced a few broken tiles that he and his 2 ******* buddies probably broke to begin with. He said after replacing them with my other tiles, "I want to charge you more, but I will charge you $200 instead and would appreciate a tip" with a smirk on his face. After all this, definately I would like my $550 back from their work of messing up my roof. To unfix their mess, redue work messed up on my house costs me much more money to clean it up, redue it right. ****** ****** is very rude, obnoxious and so is Roberto and his friends that mistreated me, treated me like ****, were rude, took advantage of me being a woman, charging me as much money as they can and doing horrible quality work. I will tell everyone not to go to ****** Construction/Roofing in Sacramento, CA on Auburn!! A words!

Desired Settlement: DesiredSettlementID: Refund $550 back. An apology from them also for taking advantage of me for being a woman, "taking as much money as they can from for someone they feel is an easy target to take advantage of".

Business Response: Consumer's Final Response
Please close my case # XXXXXXXX. I spoke to ****** ****** at ****** Construction in Sacramento and will not pursue anything, at this time. If you have any questions, please contact me at (916) XXX-XXXX. I appreciated your help in this manner. Have a great day.

BBB's Final Determination: Consumer accepted resolution offered by the business.