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BBB Accredited Business since

Jim Moylen Roofing

Phone: (916) 392-7189 Fax: (916) 686-2606 9161 Cupertino Dr, Elk Grove, CA 95624 http://www.moylenroofing.com/home


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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Jim Moylen Roofing meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Jim Moylen Roofing include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

3 Customer Reviews on Jim Moylen Roofing
Customer Experience Total Customer Reviews
Positive Experience 3
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 3

Additional Information

BBB file opened: January 09, 1992 Business started: 06/25/1981 Business started locally: 06/25/1981
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Contractor's State License Board
9821 Business Park Drive, Sacramento CA 95827
http://www.cslb.ca.gov/
Phone Number: (800) 321-2752
The number is 407605.

Type of Entity

Sole Proprietorship

Business Management
Mr. Jim Moylen, Owner
Contact Information
Principal: Mr. Jim Moylen, Owner
Business Category

Roofing Contractors

Industry Tips
Hiring a Contractor in California: Essential Tips

Customer Review Rating plus BBB Rating Summary

Jim Moylen Roofing has received 0 out of 5 stars based on 0 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

Additional Locations

  • 9161 Cupertino Dr

    Elk Grove, CA 95624

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

9/15/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: *** ****** INSTALLED A ROOF ON MY HOME IN AUGUST 2003. The roof has a fifty year warranty. I recently noticed a water spot on my ceiling apparently from the last rain. I called *** ****** in mid August and he promised to come out on three occasions but failed to come or even call. What good is a fifty year warranty if he won't honor it? I have not heard a word from him as of this date.

Desired Settlement: I would like *** ****** to stand behind his work and honor his warranty. Let me know exactly what his warranty covers so I can know what to expect if I HAVE ANY FURTHER PROBLEMS

Business Response: Here is copy of contract from July 2003, has 5 yr labor warranty + contractor warranties materials for 24 months. Please review contract and let me know your decision. 2 weeks ago I called her + she was not home so I left a message on her recorder that I was in the area & could come by & look at leak, but since she was gone & would call back another time.

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.