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BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Chico Roofing Co. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Chico Roofing Co. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Contractor's State License Board
9821 Business Park Drive, Sacramento CA 95827
Phone Number: (800) 321-2752
The number is 775265.
Type of Entity
Business ManagementMr. Bill Crane, Owner
Roofing Contractors Siding Contractors Windows - Repairing Gutters & Downspouts
Alternate Business NamesCrane Exteriors, Inc Crane Home Exteriors
Products & Services
Chico Roofing Company provides home exterior repairs including roof repairs,siding repairs,window repairs,trim repairs,window replacements, gutter repairs & replacements.
Industry TipsHiring a Contractor in California: Essential Tips
3030 Thorntree Dr Ste 2
Chico, CA 95973 (530) 924-4444 Directions
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Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
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What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
Additional Phone Numbers
- (530) 924-4444(Phone)
Additional Email Addresses
- - Communication/Mass Email
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: Roofers left my roof exposed to rain. Severe water and mold damage occurred. Workers also damaged interior and exterior areas. Roofer has no insurance On Nov. 13th the roof was to be repaired. ****** ****** (owner) said it would take 2 days max. We talked about rain to come in 3 days. He said it would be done before storm. I explained that I had been exposed to black mold years ago and that was my number one concern, my health. Workers did not remove entire roof as scheduled. It took longer than ****** had anticipated. Once paper was down, I called the exchange and said they needed to tarp the house due to the rain coming. A worker came out and looked at the roof and said there was no need. I argued he was wrong and made my concerns known. That night at 2 a.m. I awoke and went into the garage. The roof was leaking. I called the exchange and ****** came at 3 a.m. an partially tarped the roof. It continued to rain so shingles were not put in during the next couple of days. Workers returned when it cleared up and put on shingles. Several days passed and the water damage became evident. I called ****** and he said he would come look. 2 days later he came. He said he wanted his "Buddy" contractor to take a look at the damage both upstairs and downstairs. I did not hear from him as promised. The following Friday there was a large storm. I called a water restoration company and they said to tarp house asap and remove molded drywall and insulation. I sent ****** an email and demanded he tarp house. No response until the next day. ****** showed up with his friend from another water damage company. They removed large portions of my house that were wet. A dryer was left for 3 days to get rid of moisture. His "Buddy" said that it was fine and I raised my concerns over black mold. They agreed to have it tested. A company confirmed that there is indeed mold throughout the home. We are working presently to schedule toxic mold cleanup. I had to pay for a hotel as the home is not habitable. (65 dollars I would like to be paid back)I have excessive PG&E charges due to the running of equipment. I am now displaced and living in a hotel. I have contacted my insurance company. I would like a refund of the 3 thousand dollars I gave ****** as a deposit. The roof has been inspected by another company. Repairs to flashing need to be done as the flashing is incorrect. Owner, ****** said he has insurance to cover damages but that was a lie. He has not had insurance for 2 years. His business cards state he has insurance. I would also like 1 thousand dollars to pay for my deductible for the extensive work that ****** be done. The entire scope of the damage ****** be investigated by the mold hazmat company.
Desired Settlement: Hotel charge (65), Electric charge (100), deductible (1000), deposit (3000) I want him to obtain insurance to protect other homeowners.
Business' Initial Response