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This Business is not BBB accredited

Allstate Roofing

Phone: (916) 742-5126 View Additional Phone Numbers 7405 Greenback Ln Ste 223, Citrus Heights, CA 95610 http://www.allstateroofingcorp.com View Additional Web Addresses

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BBB Accreditation

On 11/4/2013 the business's accreditation from BBB was revoked.

The revocation was due to violation of BBB Accreditation Standards:

6A. Promptly respond to all complaints forwarded by BBB by:

  1. Resolving the complaint directly with the complainant and notifying BBB, or
  2. Providing BBB with a response that BBB determines:
    • is professional,
    • addresses all of the issues raised by the complainant,
    • includes appropriate evidence and documents supporting the business' position, and
    • explains why any relief sought by the complainant cannot or should not be granted.

6B. Make a good faith effort to resolve disputes, which includes mediation if requested by BBB. Other dispute resolution options, including arbitration, may be recommended by BBB when other efforts to resolve a dispute have failed. BBB may consider a business' willingness to participate in recommended dispute resolution options in determining compliance with these standards.

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered the rating for Allstate Roofing include:

  • Length of time business has been operating
  • Failure to respond to 1 complaint filed against business
  • 1 complaint filed against business that was not resolved
  • BBB Accreditation was revoked because the business failed to honor its accreditation agreement with BBB.


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Allstate Roofing
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

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BBB file opened: June 04, 2012 Business started: 07/19/2010 Business started locally: 07/19/2010
Licensing

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Contractor's State License Board
9821 Business Park Drive, Sacramento CA 95827
http://www.cslb.ca.gov/
Phone Number: (800) 321-2752

Type of Entity

Sole Proprietorship

Business Management
Mr. Jason Burgess, Owner
Contact Information
Principal: Mr. Jason Burgess, Owner
Business Category

Roofing Contractors Commercial Roofing Contractor - Tile Roofing Contractor - Flat Roof Contractor - Roofing Spray Foam Insulation

Products & Services

Allstate Roofing offers the following product(s): Company offers roofing services.


Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    7405 Greenback Ln Ste 223

    Citrus Heights, CA 95610 (916) 437-4956 (916) 742-5126

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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BBB reports on known significant government actions involving business' marketplace conduct.

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Additional Phone Numbers

  • (916) 437-4956(Phone)
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Additional Web Addresses

  • https://plus.google.com/104067149404314419600/about?hl=en
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Complaint Detail(s)

3/10/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I own a small Sports Bar in a small strip mall in Carmichael, CA. The owner of the strip mall hired Allstate Roofing however she lives a hundred miles away and was not around while Allstate replaced the roof on her building. I, however, am there everyday and generally the spokesperson for the other businesses that are owned by foreigners that don't communicate well in English. Allstate showed up one day, completely unannounced, and started demolishing the roof....a horrible inconvenience to all five businesses in the mall. They cross-parked taking up all our parking spaces, banged and vibrated the flat-roofed building to the point one business had a TV fall from it's mount, and terribly inconvenienced everyone. Risks to our customers were great with them blindly throwing roofing material over the side...one person had a windshield broke by them.I was in the process when they arrived of venting an ice machine in my storage room, which involved cutting a hole in the roof. They said they would do it for me: INISISTED they do it. The ice machine replaced a water-cooled machine and puts out a tremendous amount of heat. We used a laser thermometer and measured temperatures over 140 degrees in upper corners of the small room. I needED it vented immediately, however for two months ***** *******, Project Manager at Allsate Roofing, strung me along. Meantime my commercial freezer in the room went out from over heating, and the refrigerator has gone wonky. These are expensive ($4,000 range) items to replace, and my beer and other stock suffers. Many times Allstate has promised they would meet me and we'd get the vent put in, but after it appeared like they were done, I emailed the owner with my problems.Today, 1/28/14, in response to the email, Project Manager ******* arrived for a meeting to discuss the vent as well as other issues. In so many words he said because I emailed the owner I had nothing coming and spun and walked away putting all the blame on me. Bad man, bad manners, bad company.

Desired Settlement: I want the vent installed immediately in the place that it was promised to be installed.

BBB's Final Determination: Business failed to respond to the BBB to resolve or address the complaint issues.

10/18/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: overcharge my senior citizen mother 3+ times the original bid. My mother received an estimate for approximately $6700 to replace the roof on her rental property. During the replacement she agreed to have a small octogon (approximately 12ft) gazebo reroofed. She paid approximately $15,000 for this and the company called back and wanted and approximate additional $6,000 from her. She has not received a roofing certificate, a work order, or any breakdown of the work ordered. She explained to them this was a rental property and she did not want to invest alot of money into this project and they should keep costs to a minimum.

Desired Settlement: The difference between the original $6700 bid and the $15,000 paid.

Business Response: Business' Initial Response
The lady is from Vegas and wanted a roof on her rental house, so we gave an estimate. When we got into the job we found there was extra work needed. Then she started asking for extra work beyond our contractual obligations. She paid for the change order only. I told her that when we finish with the roof we'll charge you for that at the final. Now she's telling me she hasn't received anything. She has been speaking with her renters regarding issue that needed to be taken care of, and that information was sent to us. All communication went fine until we sent a bill, then we had issues. I got a call from the son stating we're over charging her. Her renters have explained to her our scope of work and time and effort that has gone into this project.

Consumer's Final Response
(The consumer indicated he/she DID NOT accept the response from the business.) My mother does not live in Vegas, she lives in Reno. My husband (not her son) spoke with a man about all the charges they were giving my mom and asked the man where the change orders were and how they could do work without a change order. He tried to state they verbal. He also wanted to know where the itemization of work performed was. He stasted he would get these items to her. To date she has not received anythiing. She explained this was a rental property and did not want a big expense. The renters knew they could not authorize any expenses as it is illegal. This company took advantage of a senior citizen on a limited income.

Business Response
Allstate Roofing understands the concerns of the consumer and BBB , and has sent the consumer a lien release to show our commitment to practicing ethical business behavior. Allstate Roofing is also sending a letter to the consumer regarding all warranties , to be upheld per consumer contract with Allstate Roofing.

BBB's Final Determination: The business failed to resolve the complaint issues.

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