This Business is not BBB accredited
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On 11/4/2013 this business's accreditation in the BBB was revoked by the BBB's Board of Directors due to its failure to adhere to the BBB requirement that Accredited Businesses meet and abide by the following standards:
- 6A. Promptly respond to all complaints forwarded by BBB by:
- Resolving the complaint directly with the complainant and notifying BBB, or
- Providing BBB with a response that BBB determines:
- is professional,
- addresses all of the issues raised by the complainant,
- includes appropriate evidence and documents supporting the business' position, and
- explains why any relief sought by the complainant cannot or should not be granted.
- 6B. Make a good faith effort to resolve disputes, which includes mediation if requested by BBB. Other dispute resolution options, including arbitration, may be recommended by BBB when other efforts to resolve a dispute have failed. BBB may consider a business' willingness to participate in recommended dispute resolution options in determining compliance with these standards.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for Allstate Roofing include:
- Length of time business has been operating
- Failure to respond to 1 complaint filed against business
- 1 complaint filed against business that was not resolved
- BBB Accreditation was revoked because the business failed to honor its accreditation agreement with BBB.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||3|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Contractor's State License Board
9821 Business Park Drive, Sacramento CA 95827
Phone Number: (800) 321-2752
Type of Entity
Business ManagementMr. Jason Burgess, Owner
Roofing Contractors Commercial Roofing Contractor - Tile Roofing Contractor - Flat Roof Contractor - Roofing Spray Foam Insulation
Products & Services
Allstate Roofing offers the following product(s): Company offers roofing services.
Industry TipsHiring a Contractor in California: Essential Tips
THIS LOCATION IS NOT BBB ACCREDITED
7405 Greenback Ln Ste 223
Citrus Heights, CA 95610 (916) 437-4956 (916) 742-5126 Directions
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Additional Phone Numbers
- (916) 437-4956(Phone)
Additional Web Addresses
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Read Complaint Details
Complaint: Allstate Roofing replaced our roof in early June 2014 at a cost of $8500.00 with an additional $250.00 paid for additional needed work at the time of installation. The work was completed and we were informed by the representative (******* ******)that we would be receiving a rebate from SMUD if we selected a particular tile which we did. When I sent the rebate request into SMUD, I got a response that SMUD could not honor the rebate request as the "product that was installed does not meet the eligibility requirements of the Cool Roof Program". After Mr. ****** was informed he told us that we could get a rebate from a Federal Tax Rebate if we filled out a specific form which we attempted to do, but found that this particular Program expired in 2013. I spoke with Mr. ****** on the telepone and he then told me that his company would give a 10% rebate (based on the houses' square footage (approximately 1149 square feet). Several text messages to Mr. ****** has been futile though he has promised to either deliver personally or by mail the $149.00 check. To date no check has been received though an excuse was offered each time Mr. ****** was approached and he stated that we would soon be receiving the rebate check directly from AllState Roofing. Several telephone calls and texts have been sent and received from the representative all stating he would take care of it. Your assistance would be appreciated.
Desired Settlement: Rebate check in the amount of $149.00 provided to complainant from AllState Roofing.
Consumer Response: Consumer states that his issues have been resolved.
BBB's Final Determination: Consumer accepted resolution offered by the business.
Problems with Product/Service
Read Complaint Details
Complaint: I own a small Sports Bar in a small strip mall in Carmichael, CA. The owner of the strip mall hired Allstate Roofing however she lives a hundred miles away and was not around while Allstate replaced the roof on her building. I, however, am there everyday and generally the spokesperson for the other businesses that are owned by foreigners that don't communicate well in English. Allstate showed up one day, completely unannounced, and started demolishing the roof....a horrible inconvenience to all five businesses in the mall. They cross-parked taking up all our parking spaces, banged and vibrated the flat-roofed building to the point one business had a TV fall from it's mount, and terribly inconvenienced everyone. Risks to our customers were great with them blindly throwing roofing material over the side...one person had a windshield broke by them.I was in the process when they arrived of venting an ice machine in my storage room, which involved cutting a hole in the roof. They said they would do it for me: INISISTED they do it. The ice machine replaced a water-cooled machine and puts out a tremendous amount of heat. We used a laser thermometer and measured temperatures over 140 degrees in upper corners of the small room. I needED it vented immediately, however for two months ***** *******, Project Manager at Allsate Roofing, strung me along. Meantime my commercial freezer in the room went out from over heating, and the refrigerator has gone wonky. These are expensive ($4,000 range) items to replace, and my beer and other stock suffers. Many times Allstate has promised they would meet me and we'd get the vent put in, but after it appeared like they were done, I emailed the owner with my problems.Today, 1/28/14, in response to the email, Project Manager ******* arrived for a meeting to discuss the vent as well as other issues. In so many words he said because I emailed the owner I had nothing coming and spun and walked away putting all the blame on me. Bad man, bad manners, bad company.
Desired Settlement: I want the vent installed immediately in the place that it was promised to be installed.
BBB's Final Determination: Business failed to respond to the BBB to resolve or address the complaint issues.
Problems with Product/Service
Read Complaint Details
Complaint: overcharge my senior citizen mother 3+ times the original bid. My mother received an estimate for approximately $6700 to replace the roof on her rental property. During the replacement she agreed to have a small octogon (approximately 12ft) gazebo reroofed. She paid approximately $15,000 for this and the company called back and wanted and approximate additional $6,000 from her. She has not received a roofing certificate, a work order, or any breakdown of the work ordered. She explained to them this was a rental property and she did not want to invest alot of money into this project and they should keep costs to a minimum.
Desired Settlement: The difference between the original $6700 bid and the $15,000 paid.
Business' Initial Response
BBB's Final Determination: The business failed to resolve the complaint issues.