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BBB Accredited Business since
Phone: (916) 714-9660 Fax: (916) 714-9669 9255 Survey Rd Ste 3, Elk Grove, CA 95624
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A BBB Accredited Business since
BBB has determined that ACS Roofing Company, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for ACS Roofing Company, Inc. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Contractor's State License Board
9821 Business Park Drive, Sacramento CA 95827
Phone Number: (800) 321-2752
The number is 979320.
Type of Entity
Business ManagementMr. Mark Tate, Owner Mrs. Rebecca Tate, Office Manager
Roofing Contractors Siding Contractors Fans - Household Contractors - General Drywall Contractors Gutters & Downspouts Gutter Cleaning Contractor - Insulation
Alternate Business NamesACS Roofing Advanced Construction Services
Products & Services
ACS Roofing specializes in re-roofs, gutter cleaning, gutter guards, roof repairs, dry wall repairs, insulation, siding, sun tunnels, whole house fans and cool roofs.
Industry TipsHiring a Contractor in California: Essential Tips Knowing Your Refund & Cancellation Rights
9255 Survey Rd Ste 3
Elk Grove, CA 95624 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: The company provided repair on a portion of my roof in winter of 2012. In winter of 2013, there was a leak in the same exact spot. I had Mr. **** look at the house and he s****d the repair in 2012 was minor and involved a tile replacement and that the new repair was more substantial and that ACS was not negligible for not noticing this problem at the time of the initial tile replacement. He also s****d that it appeared to have been leaking in that area for several years.However, at the time of the initial repair (2012), when my roof was inspected and the estimate/work order was provided, there was no indication of additional repairs that were needed. In using a reputable company I would expect that all leaks and corresponding causes for the leaks would be identified rather than seeing a lose tile and simply replacing it without any other inspection.Further, when I contacted them to revist and correct the repair, the cost estimate they provided seem egregious ($2965). Whereas additional estimates from other reputable companies, for the same type of repair are were $1300-$1400. The estimate from ACS is more than twice that at $2965. Additionally, the other roofers expressed concerns that this problem has been longstanding, is easily identifiable, and should have been addressed when the initial repair was done.I feel taken advantage of.
Desired Settlement: I respectfully request a refund for the repair that was provided to to that section of the roof in 2012 as it did not fix the problem and I have to pay full price to repair the roof leak and cooresponding damage to the inside of my house. We have not repaired the roof yet in hopes of coming to some agreement and also because it is very costly. I need to move forward with repair.
I would like to take the time to address the erroneous complaints submitted by this customer.
I am rejecting this response because:
In regards the complaint submitted by ******* ***** stating that we performed a specific repair over a