Business ProfileforHappy Daze RV's

We purchased a new trailer from Happy Daze RV in ********** back in July of 2023. We advised the sales manager that my mother would be residing in the trailer on our property, and we asked about mobile service for any items found during the walkthrough. We received a signed note from the sales manager promising to provide mobile service to repair or replace any items that were identified during the standard walkthrough. There were a number of items identified during the walkthrough with the service department and we were told those items would be ordered and we'd be contacted when replacement parts were received and ready be installed.After three months and no contact from the dealership, we contacted our sales rep, who referred us to the sales manager. The sales manager referred us to the service department. The service manager informed us that the work order for our trailer had been lost. We gave him and the sales department ample time to find the work order, to no avail. Over the last 7.5 months, we have been calling and emailing the service manager. During each conversation we are told the service manager will get back to us, but he usually does not. The most recent communication was an email from the service manager in which he agreed that Happy Daze did promise mobile service and said he would provide that, and he asked what the best days of the week are for him to send a service technician to our home to verify the items in need of repair or replacement and he promised to call us the next day. Again, this did not happen. It's been 11 days since that last communication.Today, I contacted the service department and asked for the service manager. I was asked my name so that **************** could be informed of who was calling. Next thing I know I'm sent to a voice mail. When I called again, I spoke to a different person who said **************** is not in today. Finally, I asked to be put in touch with ***************, the owner. He was not in, apparently.