BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Country Properties meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Country Properties include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
CA Bureau of Real Estate
1651 Exposition Blvd., Sacramento CA 95815
Phone Number: (877) 373-4542
Fax Number: (916) 263-8943
Business ManagementMrs. Cindy Puckett, Owner Ms. Nancy Dilworth, Owner Mr. Gilbert Johnston, Broker Mr. Tyler Puckett, Owner
Products & Services
Country Properties is a full service property management, specializing in the management of residential properties.
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Complaint Trends - Last 3 Years
Customer Review Trends
Problems with Product/Service
Read Complaint Details
Complaint: I moved into the unit on 6/12/2013. Unit in bad shape has defective appliances, shabby conditions, ignoring issues when reported, AC, Stove, Frig someone took the wire from the front right burner and put it on the left front burner intermediate usage always slips. Left a bare wire touching inside. Showed to maintenance and ignored. Grease all in it with the wire. Stove is greasy, rusty, broken and old. 3 out of 9 windows open. One window that opens almost fell completely out first time I used it. Had to insert 4 wood screws. Missing safety rails on front and back porch. Back porch full of wood splinters. No front door lobby key or door bells. Took 3 weeks just to get a mail box key. Base boards missing and not painted recently. Had to report several times the hot water heater going out. Monitoring that issue seems stable as of today. Contractor came out 2 x's. Said it was electrical issue. Electric out side fuse box for #2 bare. Plugs are to close to kitchen sink less then 5 Ft. Old and rusty floor heater electric looks like cir 1970? Made by Marti the stove is a Tappen range also 1970's? Missing carbon oxide alarms. One to far from the kitchen. Lots of broken windows and panes. the shower and tub has a make shift shower that is causing water damage to the wall and retainer. Pint is bubbling up. It works with a hand held nasal and PVC pipe for the curtain. Bathroom sink needs a cabinet under it before the legs get jarred again and will fall off eventfully. Lights dim off and on. refrigerator needs cleaned out at the bottom my electrician friend said with a brush and vacuumed? The plate is also missing at the bottom of it. there is water damage around the sink in the kitchen due to linoleum and not tile. So it's starting to buckle. sink in kitchen needs new seal around it. Ants, bugs, cobwebs, and wasps everywhere. No laundry room for 4 buildings on one property divided into units. This one has 9 units. 5 in this house includes 4 across behind me same propriety. Where BTW the roof is so bad it's going to fall. It got lots of water damage there and a tarp over the roof for at least since I moved in. I did not note this until after I moved in. Toilet needs float and insides replaced. *** the maintenance person adjusted it once but it still runs. Mr **** the election said it's the float and needs new pieces. He also adjusted this better but still runs. Big burn in rug of bedroom and cigs and chop marks everywhere, floor counters etc. No wall boars for the rug so the rug edges are coming up. Some of these are not that important to me but some are critical as I don't want to be blamed for not reporting it. I'm going to pay for it when I leave and it's not my responsibility to repair. Moving is not an option because I am disabled. I am 53 years old on SSI. I just moved from a foreclosed house to get off the streets and out trouble to only walk into this nightmare. The sheet was so long when I inspected I ran out of room to write. My brother told me if I did not take this unit he would leave me on the streets and not help me anymore. He has since been fired by me and SSI and under investigation. I am also writing up a complaint to the city building inspector as that is what I was instructed to do by HUD. I would like the repairs done or free rent and or reimbursed for rent until the repairs are satisfactory and no longer a neighborhood hazard. It is a moral and safety issue. In the mean time tenets are doing their own repairs without permission, this is a gray line in legalities and I will charge if I am repairing it.
Desired Settlement: Inspect by a service company not affiliated non partisan, to replace stove, refrigerator, windows, sinks and shower. So that they are properly replaced with good workable appliances and not just any old junk that's cheap. the tenets have complained many times how things are not being taken care of. next door she said her frig had mold etc. and was from cir 1960's. Option two pay for all my moving cast including someone to help me pack and re locate. I am not moving as I can not afford it. I should not have to it is against the to tell someone to move if they don't like it. I will lose my deposit and pay moving costs all over again. I have only been here 3 months. and I have all these issues already being ignored for I don't know how long before me.
Initial Business Response
BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.