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BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Tahoe Rental Connection meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Tahoe Rental Connection include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 3 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||3|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
These agencies may include:
CA Bureau of Real Estate
1651 Exposition Blvd., Sacramento CA 95815
Phone Number: (877) 373-4542
Fax Number: (916) 263-8943
The number is 00431673.
Type of Entity
Business ManagementMs. Keely Stewart, General Manager Mr. Dan Shideler, Owner
Property Management Vacation Rentals
Alternate Business NamesTahoe Rental Connection Property Management
THIS LOCATION IS NOT BBB ACCREDITED
2241 James Ave STE 3
South Lake Tahoe, CA 96150 (530) 542-2777 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: I reserved a house for a weekend vacation rental. I paid the deposit. This company asked be to sign a contract after accepting my money. They cancelled my reservation without my permission because I had not signed their contract a month prior to coming to town. They told me in writing they would reinstate the reservation if I would sign the contract in the next 2 days. I told them I could not sign the contract until a licensed professional called me to discuss it (California law requires property management companies to have licensed agents discuss contracts. Unlicensed individuals may not discuss contracts). The unlicensed rep (*****) refused to have a supervisor, Broker, or licensed professional contact me and stated she would not hold the property unless I signed the contract immediately without talking to a licensed agent. This is not only terrible service but illegal.
Desired Settlement: My reservation needs to be reinstated immediately and a licensed professional needs to call me prior to me signing their contract.
To Whom It May Concern:
I am writing with regard to the complaint filed by Mr. ****, ID #*******. The January 22, 2013 date given as the date of purchase is incorrect. Mr. **** made his reservation on March 7, 2014 when he reserved one of our vacation rentals for two nights this May. He was emailed on March 7, 2014, explaining the procedure with regard to signing paperwork. He was called on March 9, 2014 and a message was left explaining that we had not yet received his signed documents so his reservation was not confirmed. On March 17, 2014 we re-sent the documents along with another request for his signatures, which Mr. **** said he would have into us by March 18, 2014. We emailed him again on March 23, 2014 and I personally left a message regarding the documents on April 2, 2014, informing him that if we did not receive the signed documents by April 4, 2014 the reservation would be cancelled.
Mr. **** was given ample time to sign the contract and credit card receipt in order to avoid cancellation. Mr. ****’s refusal to sign and his demands to speak with a Broker or Licensed Agent are completely puzzling as neither broker nor agent is required for rentals less than 30 days in length.
**** never refused to let him speak to our broker or to me, the licensed agent, she merely told him that we would not be making the call as the 2 day rental did not have anything to do with any level of Real Estate Licensing.
She repeatedly told Mr. **** that she would be happy to reinstate his booking upon receipt of his signed paperwork.
Since then, Mr. **** has sent his signed paperwork and we have reinstated and confirmed his reservation.
Tahoe Rental Connection
2241 James, Suite #3
South Lake Tahoe, CA. 96150
Fax: (530) 542-2906
Read Complaint Details
Complaint: Upon vacating a rental property fraud and deceit were used to keep an inordinate amount of damage deposit. I rented a property from Tahoe Rental Connection for a little over a year when I was told the owner wanted to sell and was asked to move out, I obliged. Two weeks later I received a check for the remainder of my damage deposit. They had kept $1166.92 of my deposit. I had thoroughly cleaned the house, had professional carpet cleaning performed and had taken very good care of the property throughout my lease term. Several of the items I received as 'proof' of their expenditures on cleaning, lawn care, closet repairs, carpet cleaning etc. were lacking in detail, sent to me as work orders, not invoices or dated a year prior to my move out date. I then submitted a letter to them asking for some of these funds back. I included another copy of the carpet cleaning invoice that I had performed, as well as a letter from the technician stating that there were no visual stains or odor left in the house at the completion of this service. I also included an invoice that was dated almost a year earlier that was for repairs made at the beginning of my tenancy that were not my responsibility. They sent me back a letter claiming that these services had all been performed and they weren't going to be refunding any more of my damage deposit. They included a copy of a receipt for carpet cleaning as well as "proof" that the closet repair was done after my move out date. This 'new' invoice from Lake Tahoe Glass was certainly dated after my move out date but contained the same invoice number, the same PO number and indicated the same check number was used to pay the invoice as the one from shortly after my move in date. They stated in their letter that the original invoice I wasn't responsible for but the 'new' one, I was. I then went to Lake Tahoe Glass and talked to them about their invoicing system. It was confirmed to me that they never use the same invoice number and that both invoices did show they were paid with the same check number, though they were dated nearly a year apart. They refused to provide me with a statement to that affect, as clearly this would also incriminate them. The fact that they have perpetrated fraud against me in this fashion has made me question any of the rest of their 'proof' of charges made against my deposit. They have failed to provide accurate documentation of these charges and because I am now in possession of hard evidence that the closet repairs are not my responsibility I would also like to be reimbursed for the other charges that they 'proved' by sending me generic invoices listing no company name, rate of service or contact information. The items they have sent me work orders and no invoices for and feel that anything they haven't fully proved was my responsibility should be returned to me immediately.
Desired Settlement: I want a fair refund of my damage deposit as many of these charges are either completely fraudulent, or trumped up to cost more money than reasonable. I want a refund of $139.65 for closet repairs that were done right after I moved in and were caused by a previous tenant. I want the $400 I was charged for cleaning which was sent to me on an unlabeled generic invoice that didn't represent time spent or rate of fees, just simply stated $400 on the bottom. I want a refund of $100 of carpet cleaning that was supposedly performed after I paid almost $400 for professional carpet cleaning and secured a letter from my carpet cleaning company that states there were no visible stains or odor in the carpet upon completion. I want a refund of $265 that was charged for lawn care that was sent to me on a work order claiming that a company called A&M landscaping did the work, though there is no invoice from that company. In total I want an additional refund of my damage deposit totaling $904.65
Business' Initial Response
|4/11/2013||Problems with Product/Service|