BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Tahoe Rental Connection meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Tahoe Rental Connection include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 2 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
CA Bureau of Real Estate
1651 Exposition Blvd., Sacramento CA 95815
Phone Number: (877) 373-4542
Fax Number: (916) 263-8943
Type of Entity
Business ManagementMs. Keely Stewart, General Manager Mr. Dan Shideler, Owner
Property Management Vacation Rentals
Alternate Business NamesTahoe Rental Connection Property Management
THIS LOCATION IS NOT BBB ACCREDITED
2241 James Ave STE 3
South Lake Tahoe, CA 96150 (530) 542-2777 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
Read Complaint Details
Complaint: Upon vacating a rental property fraud and deceit were used to keep an inordinate amount of damage deposit. I rented a property from Tahoe Rental Connection for a little over a year when I was told the owner wanted to sell and was asked to move out, I obliged. Two weeks later I received a check for the remainder of my damage deposit. They had kept $1166.92 of my deposit. I had thoroughly cleaned the house, had professional carpet cleaning performed and had taken very good care of the property throughout my lease term. Several of the items I received as 'proof' of their expenditures on cleaning, lawn care, closet repairs, carpet cleaning etc. were lacking in detail, sent to me as work orders, not invoices or dated a year prior to my move out date. I then submitted a letter to them asking for some of these funds back. I included another copy of the carpet cleaning invoice that I had performed, as well as a letter from the technician stating that there were no visual stains or odor left in the house at the completion of this service. I also included an invoice that was dated almost a year earlier that was for repairs made at the beginning of my tenancy that were not my responsibility. They sent me back a letter claiming that these services had all been performed and they weren't going to be refunding any more of my damage deposit. They included a copy of a receipt for carpet cleaning as well as "proof" that the closet repair was done after my move out date. This 'new' invoice from Lake Tahoe Glass was certainly dated after my move out date but contained the same invoice number, the same PO number and indicated the same check number was used to pay the invoice as the one from shortly after my move in date. They stated in their letter that the original invoice I wasn't responsible for but the 'new' one, I was. I then went to Lake Tahoe Glass and talked to them about their invoicing system. It was confirmed to me that they never use the same invoice number and that both invoices did show they were paid with the same check number, though they were dated nearly a year apart. They refused to provide me with a statement to that affect, as clearly this would also incriminate them. The fact that they have perpetrated fraud against me in this fashion has made me question any of the rest of their 'proof' of charges made against my deposit. They have failed to provide accurate documentation of these charges and because I am now in possession of hard evidence that the closet repairs are not my responsibility I would also like to be reimbursed for the other charges that they 'proved' by sending me generic invoices listing no company name, rate of service or contact information. The items they have sent me work orders and no invoices for and feel that anything they haven't fully proved was my responsibility should be returned to me immediately.
Desired Settlement: I want a fair refund of my damage deposit as many of these charges are either completely fraudulent, or trumped up to cost more money than reasonable. I want a refund of $139.65 for closet repairs that were done right after I moved in and were caused by a previous tenant. I want the $400 I was charged for cleaning which was sent to me on an unlabeled generic invoice that didn't represent time spent or rate of fees, just simply stated $400 on the bottom. I want a refund of $100 of carpet cleaning that was supposedly performed after I paid almost $400 for professional carpet cleaning and secured a letter from my carpet cleaning company that states there were no visible stains or odor in the carpet upon completion. I want a refund of $265 that was charged for lawn care that was sent to me on a work order claiming that a company called A&M landscaping did the work, though there is no invoice from that company. In total I want an additional refund of my damage deposit totaling $904.65
Business' Initial Response
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved
|4/11/2013||Problems with Product/Service|