BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Sacramento Delta Property Management, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Sacramento Delta Property Management, Inc. include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 2 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
CA Bureau of Real Estate
1651 Exposition Blvd., Sacramento CA 95815
Phone Number: (877) 373-4542
Fax Number: (916) 263-8943
Type of Entity
Business ManagementMs. Marsha Tipton, Office Manager Mr. Ted White, President
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BBB Complaint Process
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Additional Phone Numbers
- (916) 486-7733(Phone)
Additional Web Addresses
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating Overview
BBB Customer Reviews Star Rating represents the customers opinions of the business. The Customer Review Star Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score. Below is the Customer Review Star Rating scale.
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB Customer Review Star Ratings are not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Star Rating in addition to all other available information about the business.
Read Complaint Details
Complaint: A realtor for Sac Delta said we would be first in line for a property if the original request fell through. It did, and he gave it to someone else. I contacted Sac Delta on July 10 to pursue a rental my husband and I liked. I spoke with ********* and he said an application was already approved for the place. However, he emailed me saying if they decide not to rent the place, we would be first in line. ********* emailed me on July 15 at 10:00am saying the original applicants weren't sure if they wanted the property so it was still available. He asked if he could run my application (which we emailed on July 10) to approve us for the property. I called and emailed him on July 15 at 2:30pm letting him know how excited we were and to run our application. I also requested a time for a relative to come look at the property since we are not currently in the area. I called again on Tuesday and left him a message. ********* did not get back to me until Wednesday, July17 at 10:20am, letting me know that he couldn't make my requested time of Wednesday at 11:00am work to view the property. He made requests to view the property on Wednesday at 5:00pm and Thursday and Friday at 4:30pm. In his email he made no mention of processing my application or any other potential applicants. I received a call from the receptionist on July 17 to process my application. She said she would process it right away - again no mention of any other potential applicants. Then I received an email from ********* this morning saying "I have some bad news. Another application came in before yours and it was approved. They will be taking the property you wanted to rent." I of course was taken aback by this message. ********* told us we would be first in line for this property, so how could he give it to someone else? I decided to call ********* to find out what happened. He said the other application came in on Monday, July 15 and was approved before our application. However, we turned in our application on July 10! I also called and emailed him on July 15 asking for our application (which was already on file) to be run and he did not get back to me until Wednesday. So while I was patiently waiting for him to return my emails and phone messages to approve us for a property, he was working with someone else to get them approved for the same property. In addition, they actually ran my application yesterday (and charged me!) knowing that someone else was nearly approved for the rental. And when I confronted him, he said he was sorry and tried to interest me in some of his other properties. I couldn't believe it. My experience with this realtor was awful. I assumed that when he said we would be first in line for a property he actually meant it, but there was little integrity in his actions. As a result, I will certainly never try to rent a property through ********* and will caution others to do the same. Unfortunately, while the other people I spoke to with at Sac Delta seemed nice, ************ actions negatively reflect on the company he works for. I can only hope that the other realtors for Sac Delta are more professional and work with much more integrity when dealing with clients.
Desired Settlement: I obviously wish things could be turned around and we could be given a chance to rent the property we originally wanted. If this can be done, I would appreciate it. However, ********* made it sound like the other renters had already signed contracts, etc so it was a done deal. With that said, I do want to make sure that we receive a refund for our application fee ($60) due to the unprofessional way things were handled during the renter approval process.
Business' Initial Response
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved