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In Northeast California

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Sacramento Delta Property Management, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Sacramento Delta Property Management, Inc. include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 2 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Sacramento Delta Property Management, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

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BBB file opened: February 19, 1991 Business started: 01/01/1983 Business started locally: 01/01/1983 Business incorporated: 01/23/1987 in CA
Licensing

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

CA Bureau of Real Estate
1651 Exposition Blvd., Sacramento CA 95815
http://www.dre.ca.gov/
Phone Number: (877) 373-4542
Fax Number: (916) 263-8943

Type of Entity

Corporation

Business Management
Ms. Marsha Tipton, Office Manager Mr. Ted White, President
Contact Information
Principal: Ms. Marsha Tipton, Office Manager
Customer Contact: Mr. Ted White, President
Business Category

Property Management


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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

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BBB Complaint Process

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Additional Phone Numbers

  • (916) 486-7733(Phone)
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Complaint Detail(s)

9/9/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: A realtor for Sac Delta said we would be first in line for a property if the original request fell through. It did, and he gave it to someone else. I contacted Sac Delta on July 10 to pursue a rental my husband and I liked. I spoke with ********* and he said an application was already approved for the place. However, he emailed me saying if they decide not to rent the place, we would be first in line. ********* emailed me on July 15 at 10:00am saying the original applicants weren't sure if they wanted the property so it was still available. He asked if he could run my application (which we emailed on July 10) to approve us for the property. I called and emailed him on July 15 at 2:30pm letting him know how excited we were and to run our application. I also requested a time for a relative to come look at the property since we are not currently in the area. I called again on Tuesday and left him a message. ********* did not get back to me until Wednesday, July17 at 10:20am, letting me know that he couldn't make my requested time of Wednesday at 11:00am work to view the property. He made requests to view the property on Wednesday at 5:00pm and Thursday and Friday at 4:30pm. In his email he made no mention of processing my application or any other potential applicants. I received a call from the receptionist on July 17 to process my application. She said she would process it right away - again no mention of any other potential applicants. Then I received an email from ********* this morning saying "I have some bad news. Another application came in before yours and it was approved. They will be taking the property you wanted to rent." I of course was taken aback by this message. ********* told us we would be first in line for this property, so how could he give it to someone else? I decided to call ********* to find out what happened. He said the other application came in on Monday, July 15 and was approved before our application. However, we turned in our application on July 10! I also called and emailed him on July 15 asking for our application (which was already on file) to be run and he did not get back to me until Wednesday. So while I was patiently waiting for him to return my emails and phone messages to approve us for a property, he was working with someone else to get them approved for the same property. In addition, they actually ran my application yesterday (and charged me!) knowing that someone else was nearly approved for the rental. And when I confronted him, he said he was sorry and tried to interest me in some of his other properties. I couldn't believe it. My experience with this realtor was awful. I assumed that when he said we would be first in line for a property he actually meant it, but there was little integrity in his actions. As a result, I will certainly never try to rent a property through ********* and will caution others to do the same. Unfortunately, while the other people I spoke to with at Sac Delta seemed nice, ************ actions negatively reflect on the company he works for. I can only hope that the other realtors for Sac Delta are more professional and work with much more integrity when dealing with clients.

Desired Settlement: I obviously wish things could be turned around and we could be given a chance to rent the property we originally wanted. If this can be done, I would appreciate it. However, ********* made it sound like the other renters had already signed contracts, etc so it was a done deal. With that said, I do want to make sure that we receive a refund for our application fee ($60) due to the unprofessional way things were handled during the renter approval process.

Business Response: Business' Initial Response
There was some office miscommunication in this situation and we certainly apologize to the applicant for our error--it was no fault on her part. The application refund was processed on 7/22. Sincerely, *** ***** Sacramento Delta Property Management

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

5/14/2012 Billing/Collection Issues
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