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BBB Accredited Business since
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Property management, rental services
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A BBB Accredited Business since
BBB has determined that Realty Roundup, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Realty Roundup, Inc. include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 3 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||3|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
CA Bureau of Real Estate
1651 Exposition Blvd., Sacramento CA 95815
Phone Number: (877) 373-4542
Fax Number: (916) 263-8943
The number is 00656926.
Type of Entity
Business ManagementMrs. Debbie Reimche-Mason, President
Hours of Operation
|M||:||10:00 AM - 5:00 PM|
|T||:||10:00 AM - 5:00 PM|
|W||:||10:00 AM - 5:00 PM|
|Th||:||10:00 AM - 5:00 PM|
|F||:||10:00 AM - 5:00 PM|
Method(s) of PaymentCash, Check, Visa, Mastercard, Discover, American Express
Products & Services
Realty Roundup, Inc. is a full service property management company
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BBB Complaint Process
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Additional Web Addresses
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: Rental property handed over in unsanitary condition To Whom it May Concern; We are the new tenets of ***************** Way, Elk Grove, CA. We received our keys after 3pm on 12/7/12 and our lease officially began 12/8/12. When entering the premises on 12/7/12 in the evening, with my young daughter, I found that the house was not to be what I consider move-in ready. The house was filthy. I have rented properties for 15 years, and in these years, from the low end of rent to the high, I have never encountered anything like what I found at this home. Because I had my young daughter with me, and the property was in what I found to be unsanitary condition, I chose to leave and return on 12/8/12 with my husband. Upon our return, we found urine and fecal matter in one of the upstairs toilets, pubic hair and body hair all throughout the sinks, counter-tops, toilets, tubs and showers. We found mold, dirt and grime in the edging on the bathrooms surfaces. The tile in the bathrooms were covered with soap scum. The windowsills, baseboards, closets, light fixtures, and any cupboards were dirty (dusty), the windows are spotted and smudged, inside and out. All of the mirrors have not been cleaned. There is touch-up paint required through the entire home. There are several screens that are torn/or bent, and require replacement. The previous tenet had left personal items in the house. The carpeting reeks of wet dog. Many of the lights are not functioning and need bulb replacement, or are mis-matched, cracked and broken. I rent from property management companies over tenets because I have found that property management companies have a higher standard for cleaning the properties. I am so absolutely disappointed in Realty Roundup for passing off this home as ready, and am disgusted with what I have been required to clean just to move into the home. We have spent the entire weekend sanitizing and cleaning the home. There is still further cleaning required and minor repairs which we ****** continue to have to make through the week. To have collected a security deposit for this home is laughable considering the condition it was in when Realty Roundup handed it over. Because we need a home, and needed to move our items in this past weekend, we did not have the luxury of waiting to move in and requesting the Realty Roundup provide professional cleaning to the home, which is what I expected in the first place. I would like Realty Roundup to provide us with the following remedy, in exchange for the time and material cost that it we have been required to expend in order to simply bring this house to "move-in" ready standards. We would like 2 weeks off of our January rent. Thus deducting our January 2013 rent by $654.84 to $420.97. It is truly disheartening to begin a rental relationship in this matter, and I highly suggest to Realty Roundup that you review your cleaning standards for ensuring rentals are move-in ready. All homes should be required to have professional cleaners do move out cleaning and pass a white-glove test in order to be considered move-in ready. We were really looking forward to moving into our home and starting our new adventure here in Elk Grove and are completely disenchanted with what we have encountered. I ****** be reporting my experience to the Better Business Bureau and via various social media review websites. Kind Regards, ****** ****** and ***** ******** XXX-XXX-XXXX or XXX-XXX-XXXX
Desired Settlement: Rental refund of 654.84 for January 2013
Business' Initial Response
Read Complaint Details
Complaint: exit requirements for our rental explained that professional carpet cleaning was needed so we complied and were refused our complete deposit back. We rented a property at ****************** drive, elk grove, ca. Our security deposit was a total of $1775.00 to move in on June 13,2008 and when we moved out on Aug 21,2012, we were refunded $890.49. Our final statement had a mistake of $250.00 going to carpet cleaning but we had already paid to have the carpet cleaned. Our receipt was turned in and we were told we would be receiving our additional $250.00 back. ****** *****, the very rude property manager, sent us only $90.00 back, changing her mind and changing the paperwork, claiming now that the carpet wasn't clean enough. We spent $200.00 for a deep cleaning on 8/21, as per the Exit rental agreement, they charged us $250.00 and we would like our $250.00 back. Also, Realty Roundup charged us $240.00 for janitorial services that are estimated. I would like a receipt for that. The only thing that wasn't scrubbed in that house were the linoleum floors in the kitchen and baths. I don't believe that the owners spent that much money to get the floors mopped. They inspected the property once a year and we were never informed that the carpets or anything else was lacking, they actually complimented the property being so well cared for. The water ****** that they charged us for was an estimate and I would like to see the actual ******. I have not received any itemized bills for any of the services preformed, carpet cleaning, janitorial, or water. Very disappointed with the unprofessional manner of ****** *****, property manager. I had to start emailing her just so that I could keep her on a professional level and keep it all in writing as she was so nasty on the phone.
Desired Settlement: I would like a refund in the amount of $390.00, $250.00 for carpet cleaning that was already paid for and $140.00 for janitorial services that are beyond unfair and uncalled for.
Business' Initial Response
Read Complaint Details
Complaint: Realty Roundup bills an unreasonable amount for carpet cleaning for past tenants. The amount is higher than most carpet cleaning companies charge. Prior to moving out of our rental, managed by Realty Roundup, Inc., we were told we needed to have the carpets cleaned. We did not have the cash on hand so I was told that they would have them cleaned for us. I called the preferred companies that they listed and a few other carpet cleaning companies and received estimates around $200.00 for the service. After receiving an itemized deduction from Realty Roundup we were charged almost double that amount for carpet cleaning. The total was $334.20. The said carpet cleaning company is called A+ Quality Carpet Care on 8967 El Mirador #4 Elk Grove, California XXXXX. I have tried to find their business phone number to verify the charges with work order # XXXXX and have not been able to locate them online or in the phone book. I am not happy with the fact that I know Realty Roundup chose the highest priced carpet cleaners around. Their service has not been impressive throughout the entire rental period. I would not recommend them to anyone.
Desired Settlement: I would like Realty Roundup to be fair about choosing the companies for carpet cleaning. In the past I have dealt with other companies that have gone with the middle bid or been more reasonable about the charge. We were great renters, never late on payments and the house was left cleaner than when we moved in. This company is not consumer friendly.
Business' Initial Response