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Phone: (916) 920-0561 Fax: (916) 920-1996 1321 Howe Ave Ste 101, Sacramento, CA 95825
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This business is not BBB accredited.
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Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Mark III Management include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
CA Bureau of Real Estate
1651 Exposition Blvd., Sacramento CA 95815
Phone Number: (877) 373-4542
Fax Number: (916) 263-8943
The number is 01182024.
Type of Entity
Business ManagementMr. Gene Maionchi, Owner
Alternate Business NamesMaionchi, Inc.
Products & Services
This is a property management company offering services in the Sacramento area.
THIS LOCATION IS NOT BBB ACCREDITED
1321 Howe Ave Ste 101
Sacramento, CA 95825 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: After signing a lease with Mark III Management Company I filed for a divorce. I asked Mark III if they would be willing to work with me, as my divorce caused a financial hardship for me and my children. Mark III refused to work with me in any way. I asked if they would be willing to start the rental process early and they refused. I have never had to deal with a company like this before.
Desired Settlement: I would like for Mark III to work with me to resolve this matter.
Thanks for calling about the complaint filed by ******* ******. Here is a recap of the communication we have had with *******:
11-1-2014 ******* signed a one year lease at her current residence.
3-18-2015 ******* sent her Property Manager a letter (received in our office on 3-20-15) explaining that she was going through a divorce which was causing her financial hardship and she asked if she could get out of her lease.
3-20-2015 Her property manager responded to the letter with an email and informed her that she had signed a lease and she was responsible for the rent until her lease expired.
3-20-2015 ******* responded to the email saying she would be consulting an attorney.
Various dates – ******* and her Property Manager had a few phone conversations and it was agreed that we would put a “For Rent” sign up and advertise the property and if we could find another tenant for the property she would be let out of her lease. Over the next week or so, we had a few calls asking to see the property, once on 3/31 and another call to see it on 4/2 but could not work it out with ******* to show it during our business hours.
4-2-2015 ******* emailed her PM and said she would like to stay. She said she still had one more court date. She asked if her lease could be changed to month-to-month.
4-3-2015 PM responded and let her know she was happy that she wanted to stay but month-to-month was not an option. PM told her she would stop the ads and have the sign taken down.
Over the next week or so we continued to get some inquiries about the availability of the property but told them it was no longer available.
4-10-2015 ******* emailed PM and said she was going to request mediation since we were unwilling to work with her.
4-10-2015 PM responded to *******’s email saying she was puzzled by her message. She had said she wanted to stay and now wants mediation. PM let her know that she had some leads for the property and she agreed to start advertising the property again to see if she could find another tenant.
******* emailed PM and said “yes, I would greatly appreciate your continued efforts in finding another renter. My apologies if I was confusing in any way. Please let me know if there is anything else you need from me.”
PM responded and let her know it puts us in a tough spot because if we find someone that wants to rent it, we don’t know if she will be able to get out. She needed to know something more definite so we could take the appropriate action.
Initially, we responded like we would anytime someone wants to get out of a lease, we let them know that they signed a lease and they are contractually obligated. Often times, people don’t necessarily have a hardship, they just don’t like where they are living or found a place they would rather live. We reached a point where we agreed to let her out of her lease if we could find someone to rent it but then she went back and forth it made it very difficult to commit to another tenant when she would not make a commitment to us. We are still willing to find another tenant but we need her to make a commitment to us that she can be out by a set date if we rent it. She also needs to be aware that if we do find a replacement tenant and she gets out of her lease, she will have the same move out responsibilities that she would have at the end of her lease (cleaning, repairs, carpet cleaning, etc.) We are sorry that ******* is having a difficult time and we hope it can be worked out so that she can get moved into a place she can afford and we will do what we can to help as long as she is willing to commit to something. Please know too that we are charged with the responsibility of keeping the property rented and maintained for the owner. The owner has financial obligations as well (mortgage, insurance, taxes, utilities, repairs) and they depend on the income from the property to make their commitments.