BBB Accredited Business since
BBB Business Reviews may not be reproduced for sales or promotional purposes.
Request a Quote
A BBB Accredited Business since
BBB has determined that Laughton Properties, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Laughton Properties, Inc. include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 2 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
CA Bureau of Real Estate
1651 Exposition Blvd., Sacramento CA 95815
Phone Number: (877) 373-4542
Fax Number: (916) 263-8943
Type of Entity
Business ManagementMs. Linda Rutledge, President
Products & Services
Laughton Properties, Inc offers property management services.
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating Overview
BBB Customer Reviews Star Rating represents the customers opinions of the business. The Customer Review Star Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score. Below is the Customer Review Star Rating scale.
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB Customer Review Star Ratings are not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Star Rating in addition to all other available information about the business.
Problems with Product/Service
Read Complaint Details
Complaint: Laughton Properties owner and manager abused landlord laws to discriminate against continuing to rent to me. Poor customer service skills and lies. On August 23, 2013 my roomate and I received a termination of tenancy posted on our door. On monday August 26, 2013 my roomate went to the office and talked with a worker named ****** ****** stated that she just got back from vacation and wasn't sure of the notice but said that my dog barks all day everyday. My roomate asked why there was never a notice given to my roomate or myself, since I am the owner of the dog. ***** had no answers and told my roomate that she would have to talk to the manager *****. ***** was not in the office at 830am when it opened. My roomate left ***** a voicemail msg. I moved into apartment ** in January 2013 and never once received a notice or complaint about my dog. I left ***** a voicemail msg and she called back and left a voicemail msg on my cell stating that its the property managements prerogative to terminate a tenancy, she stated that there are no complaints in my file about my dog and that my dog has nothing to do with the termination. My roomate text me amd stated she spoke with *****, and ***** stated that she would not accept a 30 day notice from us, she stated that Laughton Properties would rent to my roomate again but they would not rent to me. I then left *****, the owner a voicemail msg and ***** returned my call. ***** stated that before I moved in there were no work orders requested and that since I have moved in many work orders have been requested and that its a hassle for the maintenance workers to complete the request in a timely manner because they have to schedule around me because I have the dog and I choose to be home when someone comes into my apartment. ***** asked why were none of the work orders requested before I moved in and I told her I do not know my guess would be that the previous residents didn't speak up when things went bad or broke. *****'s response was "well...". I asked ***** if the termination would go on my roomates and my rental ledger and she didn't answer. I asked her again if termination would show up and she said no. I told her that we will be giving a 30 day notice with Septembers rent. She said that will be fine. I feel that ***** and ***** are discriminating against me because I request work orders. I feel that they do not want to do their jobs and fix things wrong in the apartment. I have paid rent on time every month for 8 months and its my right as a paying tenant to have things in working order in my apartmemt. I feel they abused the Landlord right to terminate a tenancy because they didn't like that I requested items to be fixed. I want the BBB to know that Laughton Properties has not provided good service and it should be noted on their business record.
Desired Settlement: I am not asking for a settlement. I would like it noted that my roomate and I are giving our 30 day notice and would request that Laughton Property treat this as the tenant giving notice and not have a termination of tenancy on either of our rental history.
Business' Initial Response
BBB's Final Determination: Consumer accepted resolution offered by the business.
Problems with Product/Service
Read Complaint Details
Complaint: June 28th I viewed an apartment on **** ******** apartment ** with ***** ****** at 12:45. We viewed that apartment and there was still paid suppies in the closest the bath tub was not finished and the stove was not installed and was not in the apartment. ***** then told me the apartment would not be ready until monday afternoon at 5pm and said I could put the apartment on hold with $500.00 deposit and could think about it until monday. We set up an appt for tuesday to sign paperwork and pay first months rent. They are closed on the weekends. Monday morning I called and told ***** that I did not want to go through with the apartment. She then said that my deposit would be on hold until they found someone new for the apartment. If I called to cancel my deposit before the apartment was even ready why would they then keep my deposit? The paperwork I signed says: "If, after notification of acceptance, I fail to move into the apartment on the agreed upon date, management may deduct from this deposit an amount equal to the daily rent $25.83 for each day the premises are vacant, from the date of scheduled occupancy to the date occupancy commences." I called and cancelled before my appointment which was on tuesday and I have emails stating that so I did not fail to do anything. I said all of this to ***** and she said this out of her hands and that I need to speak to the manager. Tuesday, July 2nd I was able to get ahold of the manager/owner ***** ********. As soon as ***** got on the phone she was incredibly rude and I was nice and just start discussing the whole situation and then preceded to interrupt me and said "the apartment was ready friday." Clearly it was not when I saw it that very day and many things were not completed. ***** then interrupted me and said "listen you ******* signed a contract and the ******* apartment was avaialable friday." The manager/owner ***** ******** then hung up on me. I was utterly shocked. I have never spoken to anyone that way and have never had someone speak that way to me. I then tried calling back multiple times and since then no one has answered.
Desired Settlement: All I want is my deposit of $500.00 back. I called before the apartment would be ready and or before I signed any rental agreement. ***** wrote on the paperwork that the agreed upon date was july 1st. My question is how could I have moved in July 1st if it was not ready until that evening at 5pm and if I was signing paperwork tuesday morning? I have never worked with such an innapropriate and disrepectful business. I just can't believe the president of a company would speak to a customer this way. I work for ******** **** and our owner would never even think of speaking to anyone this way. I really do not want to speak with ***** anymore. I refuse to let anyone speak to me this way. I'm a full-time working college student; All I want is my money back. Any kind of help is much appreciated. Thank you, ***** *******
Business' Initial Response
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved