BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Frontier Property Management & Sales meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Frontier Property Management & Sales include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 5 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||5|
|Total Closed Complaints||5|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
CA Bureau of Real Estate
1651 Exposition Blvd., Sacramento CA 95815
Phone Number: (877) 373-4542
Fax Number: (916) 263-8943
Type of Entity
Business ManagementMrs. Carol R. Griggs, Owner Mr. Tommy Griggs, Broker
Alternate Business NamesFrontier Property Management Frontier Property Management, Inc.
Products & Services
This company offers property management services.
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Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
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BBB Complaint Process
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Additional Phone Numbers
- (209) 217-6610(Phone)
- (209) 736-1888(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating Overview
BBB Customer Reviews Star Rating represents the customers opinions of the business. The Customer Review Star Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score. Below is the Customer Review Star Rating scale.
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB Customer Review Star Ratings are not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Star Rating in addition to all other available information about the business.
Problems with Product/Service
Read Complaint Details
Complaint: Rather than returning our security deposit of $1800, the company is stating we owe $502.86 in various repairs and the local water company. We just received the PDF of the Frontier Property Management disposition of our $1,800 security deposit, reducing it to a mere $500 to be returned. It is outrageously inaccurate and, in a word, a lie. The "problems" noted in the disposition, such as "Sliding Door Bolted" and "Replace Master Bedroom Door - Estimate", are utter nonsense. There was a slight hole in the master bedroom door that was there when we moved in and that ******* emailed about, and nothing was done about it. We lived with it, it was minor, and certainly did not require replacement of the door. It states we owe the water company money, which we have always paid directly. I don't know what piles and holes they are seeing. We paid a handyman $360 before we left to repaint, remove picture hooks, general yard cleaning, tree trimming and gutter cleaning. The grass was not in good condition when we moved in. We have been landlords ourselves before and have never seen a disposition such as this. We have over 50 photographs of the house time-dated the day before we moved out, showing it and the yard to be in excellent condition, we have both ******* ******* and the movers from Affordable Moving who are prepared to act as witnesses for us, and we can provide other evidence to refute these ridiculous assertions as well. We paid our rent every month on time, sometimes even before the first of the month (I believe we were late once with $100 of the $1300 rent in two years), and to be treated like this is outrageous. Unless this disposition is changed - to include only a deduction of the agreed $70 three days rent for July 2013, and the carpet cleaning, unfortunately we will have to file a small claims court lawsuit.
Desired Settlement: We want our security deposit back, minus $70 and the carpet cleaning.
Business' Initial Response
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved
Problems with Product/Service
Read Complaint Details
Complaint: Billed me for services not performed. Lied in their billing to me for services not performed. Falsely advertised my property for rent. Frontier Property Management was in charge of managing my real property until I fired them for fraud. They sent me multiple invoices for work not performed: Invoice of 7/7/12 - 8/7/12, Requested $357.00,for painting of a bathroom which I paid. Bathroom never painted. The invoice states $299.00 with $357.00, received. Refused to return the $357.00. Lied on the invoice about painting the bathroom. Said they even painted the baseboards and there are no baseboards in the bathroom. Service Order dated 8/28/12 for painting the house exterior with funds received from me for 3,375.00. However they painted over the doorbell rendering it useless. Did not pay for a new doorbell or instillation. Invoice dated 12/10/12 -1/9/13, for 797.31 for repairing my roof on Xmas Day in SNOW & SLEET. They did not come out on Xmas Day. The whole invoice is a lie. Frontier property management did not repair or inform me of "NOT NORMAL WEAR AND TEAR" ITEMS. They may have charged the previous tenants for these repairs, but they were never made. They refused to show me the security deposit charges or refunds from previous tenants except for one tenant. That work was not done. The carpets are full of pet stains; never cleaned, garbage disposal jammed, repair bill for this is $135.00. Custom made vertical blinds are broken and missing, a missing door handle, stove is ruined and inoperable, doorbell is painted over by the painter they sent out and inoperable. This is clearly due to their negligence and needs to be replaced. Kitchen floor is gouged and tiles on the kitchen sink are broken. Doors have excessive scratches and holes in walls from hanging pictures and tape on walls and doors. None of these required repairs according to their rules were addressed or fixed. Failed to notify the owner of trees leaning and about to fall on the propane tank with the potential to cause an explosion threatening both the renters and the house. Their own policies state all of these things should have been dealt with and they were not. Frontier Property Management Employee, Alison Daniels DRE License #XXXXXXX, sent her father-in-law and unlicensed contractor to build a fence on my property with out my knowledge or consent. She in fact told the renters, that I had given permission when I know nothing about it. Frontier Property Management encroached upon my property by building an unauthorized fence. The unlicensed contractor did not live up to his agreement with the renters, required all the money up front in violation of contracting law and overcharged for the fence by making it smaller than the written agreement with the renters. Please note it is not the renters fault as they were fraudulently informed of my consent by Frontier Property Management. Also please note it is illegal for a Property Management Company to send an unlicensed contractor to do work on a property they are managing. This act can cause a property management company to lose their license. Also please note on 31 Dec 1012 Frontier Property Management surrendered it Western Construction License #XXXXXX. Encroachment on my property is very troubling and upsetting. Frontier Property falsely advertised my house for rent as having new carpeting and paint both on their website and in the Sonora Union Democrat. I'm very disappointed in the rating given by the Better Business Bureau for this company as it does not accurately reflect the truth. I would advise the BBB and any potential customers to read the reviews on Yelp.com, Insider Pages, Citisearch and Merchant Circle etc. before considering any of their services.
Desired Settlement: Actual Dollar Amount Owed
Business' Initial Response
BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.
Problems with Product/Service
Read Complaint Details
Complaint: My 1,350.00 rental deposit is not being returned to me per my signed rental agreement. In July 2009 I moved into a rental house at 56 No. Shepherd St. Sonora California. I always paid my rent on time. In 2011 I called the company about my dishwasher overflowing that morning and I need someone to come out to repair it. Three days went by befor someone came to the house. I was told he was a friend of one of the emplyees at Frontier Property management. He never spoke to me and never told me what he did under the sink. Two weeks later I recieved a bill for the call. I refused to pay the bill because they said that they founf a artichoke heart in the drainage tube from the dishwasher. I told them that I would never put any kind of pit in the dishwasher and never eat artichokes. The hard wood floor in front of the dishwasher became damaged from the water. two months went by and the dishwasher leaked again only this time water was dripping through my bedroom cieling which is directly under the dishwasher. I called the company up again and said there is still a problem with the dishwasher and that water was leaking through the bedroom cieling onto my pillowes. A month went by befor Allstate insurance agent and the owner came to the house to observe the damages. Again I was told I would more than likely be responsible for all the damage to the hard wood floor in front of the dishwasher and the dry wall repair in the cieling. I looked over my rental agreement and no where does it say I am responsible for damages unless I failed to report them in a timely manner. I reported the overflooding dishwashe each time immediatly. Five monthes went by befor repaires were made to the hardwood floor , the bedroom cieling and replacement of the dishwasher. I was told it took so long because the owner (the person who inspected the house with the Allstate Insurance agent has a severe stoke and was in the hospital for several monthes. The repaires were completed in the end of June. At the same time frame I recieved a 60 day notice to vacant the premises.I was told the house was up for sale and that they wish me out so that they could show it. I moved out on Labor Day weekend August 31st and dropped off the keys in the office drop box as requested. I requested a walk through and the person just said to be sure to clean all surfaces change AC filteres and be sure to trim the grass around the front and the sides. On 9/20/2012 instead of recieving my deposit I recieved a Security Deposit Dispositiion stating I owe 3,104.00 for repair to dishwasher and flooded bedroom, 350.00 for carpet cleaning( even thou I had them professionally cleaned four dayes tio vacating premises), 300.00 for housecleaning, 325.00 for yard clean up , 275.00 for a repair to a door jam, and 65.00 for a lare fee. All these fees are unsubstantiated and fraudulant. I have pictures and an eyewitness who can testify to how clean we left the place yard included. The paint around the door frme leading to the garage was cracling I did nothing to cause it to crack. The yaed was mowed I actually imprved it by putting sod in the back by the driveway two yeares earlier. I am afraid that they are trying to recoup the expenses for the repaires by placing me at blame and keeping my 1, 350.00 deposit which I gave in good faith. I was not late in moving out so there should be no late fee. I was told by Carol Sharp that I could move out on the 31st that it wouldnt be a problem since it was the weekend. and I never damaged the door jam etc etc. I was told by the person who helped me clean the house (Louise Frietas)and the garage that a week after recieving the disposition no changes have been done to the yard and that tthe realestate agent was showing the property to a couple.
Desired Settlement: I am seeking a full refund of 1, 350.00. In addition the cost for attourney advisement fees 60.00 and four houres of time spent on corespondences and paperwork for this case. I am a veteran I recieve disability after serving four years in the USAF as an officer. I believe this business underestimated my diligence in seeking justice. I also believe that they thought they could easilly get away with this since I told them I was moving out of the area.
Business' Initial Response
BBB's Final Determination: Consumer accepted resolution offered by the business.
|10/19/2012||Problems with Product/Service|
|2/28/2012||Problems with Product/Service|