Customer ReviewsforFPI Management

fpi management interviewed me over the phone. manager hired me on the call and knowing i was currently employed she even matched my current hourly pay knowing i can lease apartments fast. manager forgot to mention driver license is required. she sent me the hire offer letter and i quit my current job. i passed the drug screening and background check. days later she sent me a email saying my offer was not valid anymore because i needed a driver license. what should i do? help now im unemployed with no income.

Dear *****,
Thank you for bringing this matter to our attention, and we sincerely apologize for any inconvenience or frustration you have experienced.
We understand the seriousness of the situation and the impact it has had on your employment status. It is our priority to address this issue promptly and find a resolution that is fair and satisfactory for all parties involved.
We would like to extend our assistance to you and explore potential solutions to help alleviate your current situation. Please reach out to our Customer Experience Team at ****************************** and they will be dedicated to assisting you further.
Again, we apologize for any miscommunication or oversight during the hiring process, and we are committed to resolving this matter to the best of our ability.
Thank you for your understanding, and we look forward to working with you to find a resolution.

I am a tenant at one of their properties where the manager ********************* has committed privacy, safety and legal violations for over two years and FPI ignores it. She retaliated against reports I made about this and then served me an eviction notice full of LIES. She wouldnt tell me who the landlord is & the lawyer who wrote the notice said it was FPI Management. I am a disabled woman fleeing domestic violence. This is what this company is responsible for. Destroying lives.

Dear ***,
Thank you for bringing your concerns to our attention regarding your experience at one of our properties. We take allegations of privacy, safety, and legal violations very seriously, and we are deeply concerned to hear about the challenges you have faced.
We want to assure you that FPI Management is committed to upholding the highest standards of integrity, professionalism, and respect for all our residents. We do not tolerate any form of retaliation or disregard for the well-being of our tenants.
Your situation is of utmost importance to us, especially considering your circumstances as a disabled woman fleeing domestic violence. We understand the gravity of your concerns and the need for swift and appropriate action.
We encourage you to reach out to our Customer Experience Team at ***************************** to provide further details about your experience and any specific incidents you have encountered. Your feedback is invaluable in helping us address any issues and ensure that our properties maintain a safe and supportive environment for all residents.
Please know that we are committed to resolving this matter promptly and effectively. Your well-being and satisfaction are our top priorities, and we apologize for any distress or inconvenience you have experienced.
Thank you for bringing this to our attention, and we look forward to working with you to address your concerns.

On 10/16/2023, I saw availability for unit 129 at Vista **** Apartments website. I called minutes prior to submitting my application, paying the applicant fee and paying the holding deposit and was told that the unit was available. I then paid $364 and waited for someone to contact me with the approval status. After 2 days I called and found out they had already rented out the unit and it was listed online accidentally. I was told Id be issued a refund. I waited a week and didnt see a refund so I called and spoke to the manager and she said the refund could take up to 14 business days. I waited an additional 21 days and still hadnt received a refund. I then contacted my bank and disputed the charges. My bank issued me a provisional credit for this dispute. A few weeks later my account was over drafted due to a reversal for my provisional credit because Vista **** apartments said the charge was valid. The bank advised me to write a statement of the issue that had occurred with the apartment complex and issued me the provisional credit again. Today 3/26/2024, I was overdrafted again due to this complex rejecting my dispute. I called an spoke to *********************************, who was very unapologetic and condescending. She said she would contact accounting to see what the issue was. I had to ask her 3 times to get me the contact information to someone above her. I also asked if she could send them an email to let them know I needed to speak to someone in regards to this issue and she was very unprofessional and said I already gave you the phone number. I need someone to contact me about this issue expeditiously.

Dear ******,
We sincerely apologize for the inconvenience and frustration you experienced regarding your application and refund process for unit ***************** Apartments. Your feedback is valuable to us, and we appreciate the opportunity to address your concerns.
We understand the urgency of resolving this matter and assure you that we are taking immediate action to investigate what transpired with your application and refund. Our Customer Experience Team has been notified of your situation, and they are dedicated to providing you with a resolution promptly.
Please be assured that we are committed to resolving this issue to your satisfaction. To ensure that your concerns are addressed expeditiously, we kindly ask that you contact our Customer Experience Team directly at ****************************** They are equipped to assist you further and will work diligently to resolve any outstanding matters.
Once again, we apologize for any inconvenience this may have caused, and we appreciate your patience and understanding as we work to rectify the situation. Your satisfaction is important to us, and we are committed to providing you with the exceptional service you deserve.
Thank you for bringing this matter to our attention, and we look forward to resolving it promptly.
Sincerely,Customer Experience Team

In 2020, my girlfriend and I lived at the ********* apartments. While we were there, we were aggressively harassed by another resident. This went on for several months and we were unable to resolve the issue by reaching out to management and filing several police reports. They told us to send emails describing in detail the incidents, so we did. The harassment never stopped, and it became a very uncomfortable place to live. Management told us that we are not the only people to complain about this tenant. We decided we couldn't live there as we were in fear for our safety. We worked with management to break our lease. We worked with management and paid several thousand dollars for what we owed and we left. Now in 2024, I received notice of an outstanding balance of over $2k. I now realize, the money we gave them went towards a lease break fee we understood we wouldn't be held liable for because we were denied quiet enjoyment and had to move for our safety. I called the office, and they emailed me an invoice. After reviewing it and realizing the error, I attempted to call back, but the phone was picked up, and then hung up. I called back again thinking it was a mistake, and they answered the phone, said no thank you and hung up on me again. I received the same treatment the next day and concluded this was their process for resolving disputed charges. Corporate forwarded me to voicemail and I have not received a call back. This account is set to go to collections in 4 days and I cant speak to anybody about resolving / correcting it. I have been very polite with them and only spoke to them one time regarding this issue. All I have been trying to do is dispute the bills and see what the process is for this as I feel this situation is not right. It's clear that their process consists of hanging up on me and telling me no thank you when I try to talk to someone. This place has been an absolute nightmare to deal with and I regret ever living here.

We are deeply sorry to hear about the challenges you experienced during your residency at ********* Apartments in 2020. Your safety and comfort are of utmost importance to **, and it is concerning to learn about the harassment you endured from another resident.
We sincerely apologize for any shortcomings in our response to the situation and any miscommunication regarding the resolution of your lease agreement. Our goal is to provide a safe and welcoming environment for all residents, and we regret if we fell short of meeting your expectations.
Regarding the outstanding balance you received notice of, we understand the frustration and confusion this may have caused. We apologize for any inconvenience and misunderstanding. It appears there may have been an error in the billing process, and we are committed to resolving this matter promptly and fairly.
To address your concerns and ensure that this issue is resolved to your satisfaction, we kindly request that you reach out to our Customer Experience Team at ****************************** Our team is dedicated to assisting residents with disputes or discrepancies in account balances and will work diligently to rectify the situation.
We apologize for any difficulties you encountered when attempting to communicate with our office. Rest assured, we are committed to providing excellent customer service, and we will investigate the issues you experienced to ensure they are addressed appropriately.
Thank you for bringing this matter to our attention, and we appreciate the opportunity to work towards a resolution. Please do not hesitate to contact our Customer Experience Team so we can assist you further.

I was never notified of any accumulated late fees. They continued to add them to my balance for months with no notice.

Thank you for bringing your concerns to our attention. We apologize for any confusion or inconvenience regarding the late fees added to your account balance.
We understand the importance of clear communication regarding account balances and any associated fees. Our goal is to ensure transparency and provide timely notifications to our residents regarding any changes or charges to their accounts.
We apologize if there was a lapse in communication regarding the accumulation of late fees on your account. Our records indicate that notifications regarding late fees should have been sent to you, and we regret if you did not receive them as intended.
To address your concerns and ensure that this matter is resolved satisfactorily, we kindly request that you reach out to our Customer Experience Team at ****************************** Our team is dedicated to addressing resident inquiries and concerns promptly and providing assistance in resolving any issues related to account balances or fees.
We value your feedback and appreciate the opportunity to address your concerns directly. Please do not hesitate to contact us so we can assist you further.

An awful company. We had intense leaks all over from the rain a year ago. **** formed and it took 6 months and a city complaint for them to actually fix the problem. We had health issues and doctors prescriptions and visits as well. Here we are a year later with the same reoccurring issue with the leaks. The community is a live/work space so not only could we not conduct business or stay there but it took them an additional week to do a drywall repair. For almost two weeks we couldnt use our unit. When we asked for concessions for the time we get silence. The building management on site tries their best to do what they can but ultimately cant make decisions without this management company approval. There have been numerous tenants that have had the same issue

Thank you for sharing your concerns regarding the issues you experienced at our community. We sincerely apologize for any inconvenience and discomfort caused by the leaks and subsequent delays in addressing the problem.
We understand the seriousness of water leaks and mold formation, and we regret that it took longer than expected to resolve the issue completely. Our team worked diligently to address the leaks and implement necessary repairs; however, we acknowledge that the timeline for resolution was not ideal.
Regarding your request for concessions, we apologize for any miscommunication or delay in responding to your inquiry. Our goal is to ensure the satisfaction of all our residents, and we are committed to addressing your concerns promptly and fairly. We encourage you to reach out to our Customer Experience Team at ***************************** so we can further discuss your specific situation and work towards a resolution.
We also appreciate your feedback regarding the on-site management team. They play a crucial role in addressing day-to-day concerns and ensuring the well-being of our residents. Rest assured, we will continue to work closely with our on-site team to improve communication and decision-making processes.
Once again, we apologize for the inconvenience you have experienced and thank you for bringing these matters to our attention. Your feedback is invaluable as we strive to provide the best possible living experience for all our residents.

I applied to Mission pointe apartments which is managed by FPI management and was denied. I was told to pick up my money order for the holding fee . I picked it up and took to my bank . 2 days later I was notified by my bank that the money order had already been cashed. I called the apartments told the couldn't help me and that is was my bank that was the problem and then I was hang up on because they were "busy" so I went to the apartments and I told the paper my bank gave me . After some back and forth they admitted to processing my money order in error and told we I would be refunded . They told me on 2/01/2024 that I would have my money refunded and that it won't take longer then 14 days..it has been 31 days and I still don't have my money. I called and spoke with ************************* once and she told me my check was being mailed out that week and that was 3 weeks ago . I have called multiple times and left messages since then and no one was called me back .I have called the apartments but all the same is that my refunded was need processed but say thats all the information they have . I'm thinking about calling the news because I know others are having the same issue i has spoken to two others.

We apologize for the inconvenience and frustration you have experienced regarding the refund of your holding fee for *************************. Providing excellent service and timely assistance to our applicants and residents is our top priority, and we regret any delay or miscommunication that *** have occurred in this instance.
We take your concerns very seriously and want to ensure that your refund is processed promptly and accurately. To address this matter and provide you with the assistance you need, we kindly ask that you reach out directly to our Customer Experience Team at ****************************** Our team is dedicated to resolving any issues or concerns you *** have and will work diligently to ensure that your refund is processed as soon as possible.
We understand the importance of timely communication and follow-up, and we apologize for any delays in providing you with updates regarding your refund. Rest assured that we are actively working to resolve this issue and will provide you with regular updates on the status of your refund.
Your satisfaction is important to us, and we appreciate your patience and understanding as we work to address this matter. Please do not hesitate to contact our Customer Experience Team if you have any further questions or concerns.
Thank you for bringing this matter to our attention, and we look forward to resolving it to your satisfaction.

The manager at 985 N ******* has a problem with the tenants and will not repair anything and has blocked several people from contacting them at the office. The managers name is: ************************* and she is harassing all of the tenants she wont keep the grounds clean and she is very nasty to the elderly tenants they are not being treated properly.It took them 2yr to fix the heater also with the oven. that is leading to health issues.This has been an ongoing problem and it must be resolved.

We sincerely apologize for the challenges you have experienced at ********************. Providing a safe and comfortable living environment for all residents is of utmost importance to us, and we regret any inconvenience or dissatisfaction you may have encountered.
We take your concerns very seriously and are committed to addressing them promptly. To ensure that your concerns are addressed and resolved to your satisfaction, we kindly ask that you reach out directly to our Customer Experience Team at ****************************** Our team is dedicated to assisting residents with any issues they may encounter and will work diligently to address your concerns and provide appropriate solutions.
We understand the importance of maintaining a clean and well-maintained property, and we apologize for any shortcomings in this regard. Rest assured that we will investigate the situation thoroughly and take the necessary steps to address any maintenance issues and ensure that the grounds are properly maintained.
We also apologize for any delays in addressing maintenance requests for the heater and oven. We understand the importance of these essential amenities and will work to ensure that they are functioning properly as soon as possible.
Your feedback is invaluable to us, and we appreciate the opportunity to address your concerns and improve our services. Please do not hesitate to contact our Customer Experience Team so that we can assist you further.
Thank you for bringing this matter to our attention, and we look forward to resolving these issues and restoring your confidence in us.

My apartment had a flood on Aug 4 ! Negligence on the property management! State fame took care of me untill they said they had an apartment for me to stay in untill mine was fixed ! That was October! Is is now mar 1 , I am being charged rent , double electric and late fees when I pay my rent on time ! The integrity of this company really needs some attention! I have been completely compliant , why have they not !

We apologize for the challenges you have faced following the flood in your apartment on August 4th. Ensuring the well-being and satisfaction of our residents is our top priority, and we regret any inconvenience or frustration this situation may have caused.
We understand your concerns regarding the prolonged delay in resolving the issues with your apartment and the additional charges you have incurred. Please know that we take these matters seriously and are committed to addressing them promptly.
To ensure that your concerns are addressed and resolved to your satisfaction, we kindly ask that you reach out directly to our Customer Experience Team at ****************************** Our team is dedicated to assisting residents with any issues they may encounter and will work diligently to address your concerns and provide appropriate solutions.
We apologize for any inconvenience or confusion regarding rent charges, electric bills, and late fees. Rest assured that we will review your account and make any necessary adjustments to ensure accuracy.
Your feedback is invaluable to us, and we appreciate the opportunity to address your concerns and improve our services. Please do not hesitate to contact our Customer Experience Team so that we can assist you further.
Thank you for your patience and cooperation as we work to resolve these issues.

They never answer the phone. When I spoke with them 2 weeks ago in regards to mold issue, a collapsed garage ceiling due to water damage I was told that repairs would be done. Haven't heard anything since. I am having health issues due to the mold as I am allergic and they are aware. I have sent emails, pics and let them know that I am documenting everything as far as call log as well. Since they bought out ********* apartments they raised rent but won't fix anything. Manager at the office never returns phone calls just keep telling people they will tell maintenance or call back in which they never due. Been dealing with water damage and mold since December it is going on March and they have yet to fix the ceiling, mold, wall in kitchen amongst other repairs that I have been asking

Thank you for bringing your concerns to our attention. We sincerely apologize for any inconvenience or frustration you may have experienced with our responsiveness and handling of maintenance issues.
The issues you have described are of utmost concern to us, and we take matters related to health and safety very seriously. We want to assure you that addressing your concerns and ensuring your well-being are our top priorities.
To ensure that your concerns are addressed promptly and effectively, we kindly ask that you reach out directly to our Customer Experience Team at ****************************** Our team is dedicated to assisting residents with maintenance issues and ensuring a timely resolution.
Please rest assured that we will investigate the situation thoroughly and take the necessary steps to address any maintenance issues, including the mold, water damage, and collapsed garage ceiling, in a timely manner.
We sincerely apologize for any inconvenience this situation may have caused and appreciate your patience and cooperation as we work to resolve these issues.
Thank you for bringing this matter to our attention, and we look forward to assisting you further.