Business ProfileforChico Sierra Real Estate Management Inc.

Hello,My name is *****************************. I recently lived at ********************** Which is managed by Chico Sierra Properties. Upon moving in, I realized the carpets had not been vacuumed only shampooed. I have video proof with dates that I moved in and vacuumed and found many things including metal within the carpet. So, I asked ***** to finish the job since we had already started paying rent. I moved all of my belongings into the kitchen and gave them a week to fix the issue. Nothing was done, and this is only the beginning of the obstructive behavior ***** displayed. Since moving out, I provided a forwarding address and never received an itemized list or receipt of why my entire deposit is being kept. My mom filed a security dispute form request. Since then, we have been mailed a cease and desist to the forwarding address stating we have accused her of racism. Yet we haven't received an itemized list of why our whole deposit is being taken from us. I'm reaching out to the BBB to help me get my security deposit returned. I left the house with only normal wear and tear and at this point she has personalized it and is trying to bully my co- signer and me. We have both been nothing but respectful and received nothing but the opposite. Every concern I have tried to address has been met with personal remarks regarding my personal life in a negative manor. She has never cared for the tenants and continued to do so throughout the year. She offered my roommate a renewal who was late on rent three times but refused to offer me a renewal for only reasons she knows. Which then I accused her of discrimination because she could not give me a valid reason as to why I was not being offered a renewal. I have contact with the previous tenants and they stated they were charged for the replacement of flooring. Upon moving in there was no new flooring. Per an email ***** emailed to the co- signer, she is now withholding my whole deposit for new flooring as well.