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BBB Accredited Business since

Allpoint Properties

Phone: (916) 446-1000 2315 C St, Sacramento, CA 95816 http://www.allpoint.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Allpoint Properties meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Allpoint Properties include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Allpoint Properties
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: June 21, 1990 Business started: 01/01/1978 Business started locally: 01/01/1978
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

CA Bureau of Real Estate
1651 Exposition Blvd., Sacramento CA 95815
http://www.dre.ca.gov/
Phone Number: (877) 373-4542
Fax Number: (916) 263-8943
The number is 00687749.

Type of Entity

Sole Proprietorship

Business Management
Ms. Linda Schetter, Manager Ms. Helen Onets Sims, Broker/Owner
Contact Information
Principal: Ms. Linda Schetter, Manager
Business Category

Property Management


Additional Locations

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

10/15/2012 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: Failure and delay in fixing my a/c & now failure to fix plumbing issue. Manager rude, disrespectful, hangs up, tells me to shut up & accuses me of lying about problem. I have reported coming home to my window being broken, was told that I was lying about it. My a/c was broken for 2wks and was told that it was because I didn't know how to work the themostat when I threatened to call fair housing someone was sent out and the a/c was actually broken. Now I'm having an issue with my plumbing and being told that I'm lying. The neighbor in #2 is the original person that called in the complaint of plumbing, when the plumber came out we spoke and he was well aware that we were having a problem also. Property management stated that they called the other tenants in the other units but I was never contacted, and then told by management that they were not aware that there was a problem in my unit, when I specifically spoke to the plumber that was there on 9/24/2012. There is black water backing up into my bathtub, and an odor is starting to fill the house. When I called property manager ****** she refused to listen to me and told me to shut my mouth and told me she does not believe anything I have to say, then proceeded to hang up on me. It has been 3days that my family has not been able to take a shower.

Desired Settlement: I would like this plumbing problem fixed in a timely manner. I would like to be able to take a shower before the weekend.

Business Response: Business' Initial Response
Tenant has stopped up her drain.he was under eviction and agreed to sign a legal stipulaton with our Attorney ****** B. *****; she is to move out and turn in her keys on 10-5-12; She has done extensive damages inside the unit; broken out the front picture window; broken the dishwasher and other costly repairs.