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In Northeast California

BBB Accredited Business since

Alliance Real Estate Management, Inc.

Phone: (530) 899-1602 Fax: (530) 899-1680 1824 Esplanade, Chico, CA 95926 http://alliancerealestatemanagement.com

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Alliance Real Estate Management, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Alliance Real Estate Management, Inc. include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 2 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Alliance Real Estate Management, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

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BBB file opened: July 13, 2000 Business started: 03/26/2002 Business started locally: 03/26/2002 Business incorporated: 01/11/2006 in CA
Licensing

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

CA Bureau of Real Estate
1651 Exposition Blvd., Sacramento CA 95815
http://www.dre.ca.gov/
Phone Number: (877) 373-4542
Fax Number: (916) 263-8943

Type of Entity

Corporation

Business Management
Ms. Cynthia Evins, Broker Ms. Kristina Roberta, Administration Ms. Tammy Tarvin, Administration
Contact Information
Principal: Ms. Cynthia Evins, Broker
Business Category

Property Management

Alternate Business Names
Alliance Real Estate Management
Products & Services

Alliance Real Estate Management provides property management services.


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  • Billing or Collection
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  • Guarantee or Warranty

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Complaint Detail(s)

12/24/2012 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: My daughter moved out of one of their managed apartments and we were overcharged for clean up and and 2 extra days. Said we were harassing them . When my daughter moved out of a Chico State apt managed by Alliance on June 6, 2012 they overcharged us for clean up saying their clean up vendors set the price not them which doesn't make sense. They not only kept all the security deposit but charged $600 extra. I sent emails and letters and were denied any changes. They also would not correct an overcharge for an extra two days of rent charging us for 6 days in June . They sent us an email saying we were harassing them and I said we are trying to get to the bottom of this and we need them to respond. They were not very professional at all and said if we don't pay we will get sent to collections.

Desired Settlement: I would like to have at a minimum the overcharge for the pro-rated rent deducted which is equal to $150 . The other charges for clean up were beyond what was reasonable and should also be refunded by at least $600 for a total of $750

Business Response: Business' Initial Response
Company supplied a letter previously sent to Mr. Corbitt and Guarantors. As most of you are aware, Mr. Corbitt has contested the charges relating to the move out of the former tenants at the above noted property. I have reviewed Mr. Corbitt's objections, and the move-out file. A copy of the Security Deposit Itemization was sent to each of you, with a copy of invoices from each vendor. Mr. Corbitt is proposing that the Vendors' Invoices are inappropriate and too high. As I explained to Mr. Corbitt, I have been using these same vendors for nearly 15 years and do not agree with Mr. Corbitt's opinion regarding the Vendor charges. My vendors are licensed and insured contractors, not some handyman off the street. Alliance is prohibited from hiring any vendor who is not licensed and insured. Initially Mr. Corbitt requested copies of all itemizations which would include every screw, can or paint, cleaning supplies, etc. He quoted CC section 1920.5(g)(2)(c). However, if you read CC Section 1920.5(g)(2)(b)(provided by my attorney) it clearly states that if Alliance hired third parties to perform the work, all Alliance is required to do is present the invoices from the vendor, which we have done. Now, Mr. Corbitt is suggesting Alliance reduce some of the fees charged by our vendors. This is something I simply cannot do. The vendors have been paid for the work the did. As an example, Mr. Corbitt suggests a reasonable carpet cleaning bill would be $175.00. He is not taking into consideration the excessive wear and tear on the two thresholds requiring repair, or the gum spot removal, or the burn hole repairs. The carpet was brand new when the former tenants moved in. And, the former tenants signed a non-smoking agreement as part of their lease, so why would there be burn holes in the carpet if they weren't smoking in the apartment? He also believes it is unreasonable for the former tenants to be charged for the extra days in took them to finally move out. The former tenants were served with a letter specifying what the prorated rent would be and that it was due by the 5th of the month. The former residents did not follow through with their responsibility and were therefore charged a late fee, plus daily rental rent until they did move out. A copy of that letter is enclosed. Finally, Mr. Lewkowicz, who was present when the girls moved out, has paid Alliance his 25% of the outstanding damages. A copy of his check is attached, and it contains his phone number. While in my office Mr. Lewkowicz acknowledged the horrible condition the girls left the unit as he was there during the move-out.Further, Mr. Lewkowicz invited any guarantor to contact him directly if they wished to discuss the condition of the apartment. Mr. Corbitt has not acknowledged to me that he was present when the girls moved out, so I do not know in fact if he was there. He has been provided with a comprehensive move out report that also contains pictures. I would be happy to provide the report to any Guarantor requesting one. Please email my manager Kristina Roberts for a copy. I suggest that the remaining Guarantors pay their remaining portion of the balance owed. I will no longer review any more disputes or correspondence regarding this matter. Please send your payment within 10 days of the date of this letter. Otherwise this matter will be sent to collections and all parties, with the exception of Mr. Lewkowicz, will be served by the Collection Agency. If further dispute continues, you as Guarantors will need to file a Small Claims lawsuit in Butte County, and I hardly think it is cost effective for any one of you to take time off work to travel to Chico to attend a court hearing.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

11/29/2011 Problems with Product/Service
1