If yes, click here to login.
BBB Accredited Business since
Phone: (916) 628-4897 4826 El Camino Ave., Carmichael, CA 95608
BBB Business Reviews may not be reproduced for sales or promotional purposes.
Request a Quote
A BBB Accredited Business since
BBB has determined that A & J Property Management meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for A & J Property Management include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
CA Bureau of Real Estate
1651 Exposition Blvd., Sacramento CA 95815
Phone Number: (877) 373-4542
Fax Number: (916) 263-8943
The number is 1213771.
Type of Entity
Business ManagementMs. Erica Torrez, Broker
Alternate Business NamesAbbey Jacob Property Management
Products & Services
A & J Property Management specializes in property management services for residential and commercial consumers.
4826 El Camino Ave.
Carmichael, CA 95608 (916) 628-4897 Directions
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: ***** of A& J property site manager ****** threaten to beat me up at my apartment. I notified her boss ***** but she did not believe me when I forwarded ****** texts to her. I am not at the apartment. I ask for my rent and my $30 for the gate door. She refused to give me back my money.
Desired Settlement: Refund my rent money $300 n $30 for the gate opener. I do not wish to go back to Annandale place apartment because of the site manager threat. I have a month to month lease at the apt.
The tenants who resided at **** ******** **** **** **** ** and ******** *********. I am assuming the complaint is from them or from ***** herself. Ill try and keep this short and to the point. But myself, the on-site manager and the owner received texts/calls/responses/
When my new manager ****** moved into her apartment ** on April 16, 2015, *** started complaining that unit ** had their TV on too loud which was the unit below them. We spoke to ** and they admitted to falling asleep with it on. They turned it down and told us they were about to have a baby. They also said they didn't want to complain but *** were up at all hours most nights drinking, swearing, throwing cig butts, throwing beer cans, over the balcony and when the baby came didn't want to deal with that. *** continued to send us these texts at inappropriate hours saying we weren't handling the problem,, , . They were harassing in nature, rude, abrasive and they paid no attention to what time it was. When asked to contact us during work hours, they continued to text and call anyway. They would say "you better do something about ** TV too loud, what are you going to do? You better give me an answer now, etc even though we had already talked to them, they continued to do this anyway. Upon one of the first responses from ******, the reply they sent ****** was to ***** * **** ** *** *****. To no avail, each night thereafter, the same harassing texts at would come from them even though we handled it. They finally stopped when I spoke to **** **, told her to call me when ** was loud again to prove to me it was a problem and that I had saved the texts from them harassing us and telling the manager t* ***** * **** ** *** *****. She immediately changed her story and it stopped. Approx a month later, the two roommates started fighting each other and one wanted to move then didn't, then cops were called, more drinking....again harassing texts to us that we weren't cleaning up dog crap, the new manager didn't know what she was doing, they wanted the old manager back, all in the middle of the night and now ***** was moving and turning her keys in without notice or warning to us.
***** put in her notice to move on May 22, 2015, moved out and then moved back in.
Then there was an issue with their dogs getting attacked by another dog that was on the property that didn't live there. Again with the texts, what am I going to do, I owe them vet money, they are going to sue me and the owner, and at, , and this time calling the owner as well and sending harassing text over and over, what am I going to do? They wouldn't barely be done sending one text before I could even respond, they were sending another one. I told them I would do what I could and I did. They finally stopped about that.... Then ***** really started in on me one day around the beginning of June to take her off lease. I told her I needed permission from **** **. At this point I had told **** ** that I would approve her to just move without 30 days notice. More harassing texts from *****, "give me my money back, you owe me my money back, your manager threatened me, I have proof, I need my money back to remote gate too, I will call owner if I don't get my money back and ****** **** ********* **** **** *** *****. I was telling her that I could not refund rent as they were still living in the unit, at least **** ** was and that I didn't understand her wanting money back. Rent wasn't given back to one roommate who moved out when one stayed in the unit. Furthermore, more vulgar comments about ****** and therefore I didn't want to hear anymore. I saved her texts and voicemail, but once I told her what I could and couldn't do, I stopped responding. I was also talking with ****** as this was happening and we were both documenting her. The owner was made aware of what was happening and I was told to serve them a notice to vacate. The next day I was called by **** ** apologizing for *****. I didn't serve them a notice because everything settled down, for a moment until I got the news that **** ** moved out and turned in keys 6/30/15. They were both finally gone! But not without getting a string of harassing texts from **** ** about calling her "wife" ***** a liar, my drunk employee came out of cave, their dogs getting bit and accusing me of telling her wife that their dogs jumped in the pitbulls mouth, get my facts straight, let me guess, your pissed? Power trip much? Get out of Town lady, im contacting you during business hours, etc....The texts go on and on.
Like I said in beginning, the full deposit was returned to them happily. I have never dealt with people that lacked such respect, lack of tact and spoke with such vulgar comments and was harassing like them. This is for the both of them but would say that the vulgar comments always came from *****. Please let me know if you need any further information from me. I am assuming that this complaint will be dismissed right away without further action on my part or mark against my current standing with the BBB.
Consumer Response: I am rejecting this response because: I still have the gate remote to the apartment. ***** or site manager never contact me about returning it. Only I have contact them. ***** from A & J never even pick up her phone not even once to talk to me. My name is not *****. My name is ****. I work in morning. ***** move in people with no I.D. no papers into the apartment. Apt ** is still super, even with the baby. ******, ***** site threaten me on June 10 2015,so I move out and never came back. I deserve my rent back ant $30 for the gate remote. The old manager has given her a list of who has the gate remote to the apartment. ***** is a liar that she has no knowledge of who has the gate key. She needs to return my $30. I would like ***** to go stay at my old apartment for a night and how bad n loud apartment #3 is and how her site is always drunk. People at the apartment called her "vodka". ***** has turn the apartment ghetto. I work at 6 in morning and I don't smoke or drink alcohol. I can proved everything am saying is truth. I have no reason to lie. I never harassed her. I called her n t text s her business hrs but never a reply and never had done anything that was ask of her.
I am rejecting this response because: I still have the gate remote to the apartment. ***** or site manager never contact me about returning it. Only I have contact them. ***** from A & J never even pick up her phone not even once to talk to me. My name is not *****. My name is ****. I work in morning. ***** move in people with no I.D. no papers into the apartment. Apt ** is still super, even with the baby. ******, ***** site threaten me on June 10 2015,so I move out and never came back. I deserve my rent back ant $30 for the gate remote. The old manager has given her a list of who has the gate remote to the apartment. ***** is a liar that she has no knowledge of who has the gate key. She needs to return my $30. I would like ***** to go stay at my old apartment for a night and how bad n loud apartment ** is and how her site is always drunk. People at the apartment called her ******** ***** has turn the apartment ghetto. I work at 6 in morning and I don't smoke or drink alcohol. I can proved everything am saying is truth. I have no reason to lie. I never harassed her. I called her n t text s her business hrs but never a reply and never had done anything that was ask of her.
Consumer states: I am requesting to send the remote back and receive my refund for it. I have attached the receipt for the remote.
If she returns the remote to us, I will refund $30 to her. I don't have record or receipt of it but do know that the past manager charged a deposit for the clickers so I will honor that. However, I need the clicker returned in order for me to refund that deposit. I don't feel I need to respond to the insults regarding the management of the property but it took me almost a year to remove the non paying, problem residents from this property and I finally have it full with people who are screened properly with credit reports, rental verifications and proof of income. My screening policies have been in place for over 14 years. Since I took over management, I haven't had one problem with anyone that I have moved into the property but have had to evict or ask to move 10 different residents out of 23 units.