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BBB Accredited Business since

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that A-1 Property Management & Real Estate Services meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for A-1 Property Management & Real Estate Services include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on A-1 Property Management & Real Estate Services
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: February 20, 2009 Business started: 01/01/2006 in CA Business started locally: 01/01/2006
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

CA Bureau of Real Estate
1651 Exposition Blvd., Sacramento CA 95815
Phone Number: (877) 373-4542
Fax Number: (916) 263-8943
The number is 01263008.

CA Bureau of Real Estate
1651 Exposition Blvd., Sacramento CA 95815
Phone Number: (877) 373-4542
Fax Number: (916) 263-8943
The number is 01954017.

Business Management
Mr. Richard V. Novo Sr., Owner Mrs. Debra Novo, Owner
Contact Information
Principal: Mr. Richard V. Novo Sr., Owner
Business Category

Property Management

Additional Locations

  • 6617 Madison Ave Ste 6

    Carmichael, CA 95608 (916) 966-8000


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Complaint Detail(s)

10/9/2014 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: A-1 Property Management managed my property at in Sacramento for a number of years now. It sustained $9,210.93 worth of damages by a tenant over the past year. Upon interviewing neighbors, they told me that the tenant had been destroying the house for a year. A-1 Property Management never inspected the damages that were incurring. A-1 Property Management provided me with poor customer service and I request that A-1 Property Management compensate me for the money I had to spend to bring my property back to rent-ability when this situation could have been avoided. I am severely unhappy with the management of my property.

Desired Settlement: Repair Costs - $8,792.54Travel Expenses - $418.39Total - $9,210.93

Business Response:

In response to the complaint from ****** ******. ......I was the property manager for the property located at **** ****** *** ********** ** *****.

Back in June 18, 2012 We agreed to rent a house to a tenant the was represented by the **** **** ** ******** ****** * ******* **  This tenant has a Case Worker ***** ******* ****** **** ********.  

As time went by we inspected the property and section 8 inspected it as well. There were always repairs that was need to do over there. The owner paid to do the repairs again on the property.  It was tenant damage.

Then I inspected the property this year with the Case Worker ***** ****** on May 05, 2014. This tenant  allowed his dog to chew up the carpet, the dog puttied all over the place, the doors were removed from the property, the tenant took an ax to the kitchen cabinets, (As per Owner) the grass was very dry and a fire hazard.  So, after the inspection was completed, I called *** ****** and I spoke to him about the tenant damages. *** asked me to serve a 90 day notice to make the tenant move out. Which I did the same day.

After the tenant finally moved out of the property we did a final inspection and the tenant did more damage to the property before he finally was gone.

*** ****** was real up-set by the tenant actions,  I understood and I told him that the tenant has case workers that was suppose to watch over him, Well they didn't watch him like they were suppose to do. Anyways, *** ****** told me that I was responsible for the damages. He also told me that I couldn't charge him a finder fee for the new tenant.

I stated that I shouldn't be responsible for the tenant damages. He should contact the **** (******** ******) and have a talk with them, they represented ****** *******.

After *** & I spoke last week, I told *** that I wanted to Cancel the Property Management because I wasn't going to pay for something I didn't do or have any control of.

So, BBB, This is what happened. I didn't do anything wrong, As you see I tried to help out a ******** *** *** *** ****** ****** ****** ** ** ** *** **** ** ****** ** ** ******* **** ** ******* **** ** ******** **** ****** *****s.  In fact, This man was moved into someone else house that didn't know that he caused $9000. to his old house. Not fair to someone else. Our system has failed on him!

If you have any questions, please call me at *** ******** or ***** ******s (Case Worker)

Thank you,

***** ** ***********



Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID .10209477, , and find that arbitration is necessary.


****** ******

Business Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID .********, , and find that arbitration is necessary.


****** ******