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Smalley General Contracting

Phone: (530) 343-4418 Fax: (530) 873-4418 View Additional Phone Numbers 6567 Milton Ct, Magalia, CA 95954

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Smalley General Contracting include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

1 Customer Review on Smalley General Contracting
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: June 09, 2009 Business started: 01/01/2004 Business started locally: 01/01/2004 Business incorporated 04/09/2010 in CA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Contractor's State License Board
9821 Business Park Drive, Sacramento CA 95827
Phone Number: (800) 321-2752
The number is 952967.

Type of Entity


Business Management
Mr. Robert Smalley, Owner Mrs. Lisa Smalley, CEO
Contact Information
Principal: Mr. Robert Smalley, Owner
Business Category

Plumbers Plumbing - Contractor Contractor - Ornamental Iron Awnings & Canopies Fence Contractors Fire & Water Damage Restoration Hauling & Clean Up Services Garage Door Repair Kitchen & Bath - Design & Remodeling Carports Contractors - General Contractor - Electrical Electricians Floor Coverings & Installation Home Improvements - Additions Deck Builder

Alternate Business Names
Bob Smalley General Contracting
Industry Tips
Hiring a Contractor in California: Essential Tips Knowing Your Refund & Cancellation Rights

Customer Review Rating plus BBB Rating Summary

Smalley General Contracting has received 0 out of 5 stars based on 0 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

Additional Locations


    6567 Milton Ct

    Magalia, CA 95954 (530) 343-4418 (530) 873-4418


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

12/18/2012 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: ****** ****** did not follow our contract and had horrible communication issues. This Contrator is not customer service oriented. Contractor did not issue a change order if supplies were extra. He let me know at the very end of the project that I owed him extra money for things that were already done. He told me in my bid that he would be installing a Wall unit for a/c and heat. He installed a Window unit and cut a huge hole in the wall. When I complained about the window unit not being a wall unit, ****** ****** was very rude and told me he had been doing me favors all along and if he changed the window unit, he would be loosing too much money due to siding having to be replaced. My front porch was put in while they were doing the work and primered white (all this work was done by my Father and I). They painted the porch the same color of the house without asking first what color I would like it. Then they made me pay to paint it back to white. I chose ****** as a contractor because he said he would communicate to me throughout the whole process and there was almost NO communication. I told him at the begining of the process that he didnt have to do anything in the Kitchen so I expected that he would refund me the 161.00 for the ceiling light in the kicthen (that I installed) but he said that was going towards extra supplies. He charged me 2,040.00 for a window unit when I wanted a professional looking wall unit. I had Three other opinins from contractors on the price of this unit and it costed 500.00. ****** ****** is unfair and could care less about his customer service base.

Desired Settlement: I would like a refund for part of the window unit since I thought I was getting something different and a refund for my kitchen lighting. These refunds can be applied back to my loan.

Business Response: Business' Initial Response
October 18, 2012 ****** ****** RE: **** LANE Dear ******, I am writing to you in hopes that we can resolve the issues you are having. I have to tell you that you took me by surprise when I received a complaint from the Better Business Bureau ("BBB"). Over the years I have completed many jobs, and on occasion, there are instances when a customer isn't happy to hear that something is going to cost more or there is an issue that needs to be resolved. I have always communicated through these issues and left customers happy that I was their contractor of choice. During your job, I don't think there was ever a time that I didn't return a call, text or email. I informed you of things I found that might need to be fixed. I checked on the job frequently and when you asked, I even allowed your renters to move in before we were finished with the job. I really thought we had a good working relationship. I thought we were getting together on Friday, September 28, to go over your concerns, though I did not hear back from you with a time to meet. Then I received a text from you on Monday, October 1, letting me know that you could see some light through the wall unit and I told you that I would be sending **** over to take care of it (and I did). Then, on October 2, I received your complaint through the "BBB". Regarding the HVAC wall unit, I recently installed the same heating and air unit in a home prior to bidding your job. The last customer loved the unit and when asked to bid a wall unit, this is what I bid. My cost for just the unit, including sales tax, was $849.11 (I have the receipt). The bid also included installing a new dedicated electrical circuit, where wire needed to be run and breakers installed at the main panel. There were also costs for lumber and the labor to pick up and install the unit. The bid was for $2040.00 and this wasn't an unreasonable charge for what we installed. I think it's easy for anyone to find other contractors that are willing to belittle another contractor's work or say that you've been overcharged. We did talk about the wall unit after the hole was cut, framing completed, wire and breakers run and the unit purchased. We agreed, at that time, that we could both have been more specific as to the make and model of wall unit that was to be installed. We completed the installation and you asked if I could cover the cord and I built you a box frame to cover the unit and the cord. Regarding the railing, when first bidding the job, there wasn't any railing at the front of the house, just posts. I bid a two-color paint job, one color for body and one color for window trim. **** and ***** (my employees) had put the base color on the house, posts and the railing. They asked me if the railing was in the bid and I said it wasn't. I didn't think it was a bad thing to put a coat of base color on the railing as well as the rest of the house, but I suppose I should have asked if you wanted to have us trim out the railing for an additional cost. Regarding the extra work and $166, we both know that you asked me to remove the stovepipe ring in the living room ceiling, which meant that we also needed to patch the hole with drywall, tape and spray popcorn to match the rest of the ceiling. I also called you to let you know that there was an area in the bathroom over the tub that needed to be fixed. I asked if you wanted **** to fix it and you said to take care of this as well. I do know that there wasn't a change order for these two repairs, but the work was done at your request. Labor and materials were used to complete these repairs. I thought this additional work would be done in exchange for us not having to install the ceiling light in the kitchen (which was part of my bid and you had someone else install the light). Also, I am appalled that you stopped payment on your check to North Valley Raingutter, telling them that the bill was my responsibility. You know as well as I do that you asked me to get you a price for gutters, which I did, and you asked me to schedule the work to be done. You agreed to pay the gutter company directly as the gutters and downspouts were not part of our contract and I had no intention of doing the work or collecting any money for it. If the gutters and downspouts were part of my bid, I would have marked up the price a bit (contractor's markup) and had you pay me. As it was, I gave you the invoice I received from North Valley Raingutter and you wrote them a check for the exact amount on the invoice and asked me to mail the check for you. Then, you stopped payment. You are financially responsible for the gutters and downspouts, and you need pay the bill immediately. I do not believe that I owe you any money, but I am willing to give you the $166.00 if this will help resolve the issue of not having change orders for the additional repairs. I would hope this is acceptable and we can move on in a peaceful manner. The work that was completed to your home was professional and done with quality workmanship. Respectfully, ****** ****** *****