This Business is not BBB accredited
Smalley General Contracting
Phone: (530) 343-4418 Fax: (530) 873-4418 View Additional Phone Numbers 6567 Milton Ct, Magalia, CA 95954
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Smalley General Contracting include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Contractor's State License Board
9821 Business Park Drive, Sacramento CA 95827
Phone Number: (800) 321-2752
Type of Entity
Business ManagementMr. Robert Smalley, Owner Mrs. Lisa Smalley, CEO
Plumbers Plumbing - Contractor Contractor - Ornamental Iron Awnings & Canopies Fence Contractors Fire & Water Damage Restoration Hauling & Clean Up Services Garage Door Repair Kitchen & Bath - Design & Remodeling Carports Contractors - General Contractor - Electrical Electricians Floor Coverings & Installation Home Improvements - Additions Deck Builder
Alternate Business NamesBob Smalley General Contracting
Industry TipsHiring a Contractor in California: Essential Tips Knowing Your Refund & Cancellation Rights
THIS LOCATION IS NOT BBB ACCREDITED
6567 Milton Ct
Magalia, CA 95954 (530) 343-4418 (530) 873-4418 Directions
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Additional Phone Numbers
- (530) 873-4418(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: ****** ****** did not follow our contract and had horrible communication issues. This Contrator is not customer service oriented. Contractor did not issue a change order if supplies were extra. He let me know at the very end of the project that I owed him extra money for things that were already done. He told me in my bid that he would be installing a Wall unit for a/c and heat. He installed a Window unit and cut a huge hole in the wall. When I complained about the window unit not being a wall unit, ****** ****** was very rude and told me he had been doing me favors all along and if he changed the window unit, he would be loosing too much money due to siding having to be replaced. My front porch was put in while they were doing the work and primered white (all this work was done by my Father and I). They painted the porch the same color of the house without asking first what color I would like it. Then they made me pay to paint it back to white. I chose ****** as a contractor because he said he would communicate to me throughout the whole process and there was almost NO communication. I told him at the begining of the process that he didnt have to do anything in the Kitchen so I expected that he would refund me the 161.00 for the ceiling light in the kicthen (that I installed) but he said that was going towards extra supplies. He charged me 2,040.00 for a window unit when I wanted a professional looking wall unit. I had Three other opinins from contractors on the price of this unit and it costed 500.00. ****** ****** is unfair and could care less about his customer service base.
Desired Settlement: I would like a refund for part of the window unit since I thought I was getting something different and a refund for my kitchen lighting. These refunds can be applied back to my loan.
Business' Initial Response
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved