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Northeast California

BBB Accredited Business since

Indoor Comfort Services Inc.

Phone: (916) 997-4444 6380 Tupelo Drive Ste. 5, Citrus Heights, CA 95621 http://www.getindoorcomfort.com

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Indoor Comfort Services Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Indoor Comfort Services Inc. include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 2 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Indoor Comfort Services Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

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BBB file opened: August 18, 1998 Business started: 01/01/1994 in CA Business started locally: 01/01/1994 Business incorporated: 03/01/2010 in CA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Contractor's State License Board
9821 Business Park Drive, Sacramento CA 95827
http://www.cslb.ca.gov/
Phone Number: (800) 321-2752

Type of Entity

Corporation

Business Management
Mr. Frank Finochio, Owner
Contact Information
Principal: Mr. Frank Finochio, Owner
Business Category

Plumbers Plumbing - Contractor Heating & Air Conditioning Air conditioning & Heating Contractors - Residential Air conditioning & Heating Contractors - Commercial Air Conditioning Repair Air Conditioning Systems - Cleaning Air Duct Cleaning Air Conditioning Contractors & Systems Contractor - Electrical Electricians

Alternate Business Names
A Indoor Comfort Heating & AC Indoor Comfort
Products & Services

Indoor comfort Services, Inc. specializes in heating, air conditioning, plumbing, electrical, and solar service.

Industry Tips
Hiring a Contractor in California: Essential Tips Stay Informed to Keep Cool: Tips for Hiring an HVAC Service

Additional Locations

  • 6380 Tupelo Drive Ste. 5

    Citrus Heights, CA 95621

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Professional AffiliationsX
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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Complaint Detail(s)

6/3/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Requested service on a rental house AC unit. Contractor sent never checked attic, freon levels, or took other measures to identify whether the AC was functioning properly. Contractor said it was fine and left with $100 warranty deductible. We hired another contractor to get a second opinion and found that the AC (pump and compressor) were both in dire need of service and that the attic duct work was in complete disarray. Pictures were taken and an estimate of $2400 to get the work done was given to us.

Desired Settlement: Refund of $100 deductible.

Business Response: Company states that the technician went out on a warranty call and checked what was specified by the warranty company. We do have on the invoice that the system does need to be serviced. We have not heard from the consumer since. The consumer called and paid another company to come and they provided her with a list of items that they could sell her. If the consumer let us know that she wanted us to do more other than what the warranty company asked then we would have done it for her no problem. I will be calling the consumer now.

Consumer Response: I am rejecting this response because:

We did ask for further service and they said they couldn't do it.  Not much more to say even going as far as saying it wasn't hot enough outside to test how cool the air is (wha?).  It was an inadequate job and they should be looking out for the best interests of their customers.  I am simply requesting a refund for not receiving a service that was requested.  
How can an AC company say that they did an adequate job on assessing an ac system when they never even viewed/checked the duct work and they never checked freon levels?  Anything that should/could be covered by the warranty company that sent you out should have been assessed.  

Business Response: Company is trying to contact customer to come to a reasonable agreement but has been unable to establish contact. Would  like customer to contact management regarding situation. Company would have appreciated customer contacting management regarding concerns before taking concerns elsewhere.

Consumer Response: Consumer states the situation was worked out with the company.

Consumer Response: I am rejecting this response because:  The customer is very busy and can't be bothered with this any longer.  I am simply requesting a refund of the $100 since the service provided wasn't adequate.  All necessary service and repairs have already been done on the property (attaching invoice for your reference).  There is no additional resolution to this that can be done.  Check can be mailed to customer at **** ***** *** **** *********** ** ******

BBB's Final Determination: Consumer accepted resolution offered by the business.

8/27/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Spoke to ***** Finchio owner of Indoor Comfort Services X-XX-XX relayed complaint. ***** Finchio relayed disparaging comments about his employee and was unreceptive to our concern of his authorization of replacing #8 AWG High Voltage Wire/ That was already present and usable according to employee so he could increase his profit( ***** also called backed several times pretending that we didn't talk to him originally in order to cover for his disparaging comments about his employee)

Desired Settlement: $3,000 refund based on unnecessary replacement of wire, 10 year warranty on workship and 2 year club maintenance program.

Business Response: Business' Initial Response
The customers received a full refund. We initially installed the wrong size wire in error. The wire sizes are very close to each other and in this case we did not realize the wire was a different size until after the installation. Nonetheless our work passed inspection and the customers were satisfied. They had no complaint until they were contacted by an employee who we let go, who called our customers to bad mouth us in retaliation. After the customers contacted us about the wire, we offered to replace it at no cost. The customers refused the offer and demanded a refund, which we then negotiated and provided to amicable resolve the situation and leave them satisfied.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved