BBB Accredited Business since
Phone: (916) 939-7287 Fax: (916) 939-7289 3941 Park Dr Ste 115-20, El Dorado Hills, CA 95762 View Additional Web Addresses
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A BBB Accredited Business since
BBB has determined that Harris Plumbing Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Harris Plumbing Inc. include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Contractor's State License Board
9821 Business Park Drive, Sacramento CA 95827
Phone Number: (800) 321-2752
Type of Entity
Business ManagementMr. Steve Harris, Owner Mrs. Jennifer Harris, Manager
Plumbers Plumbing - Contractor Water Heaters - Repairing Appliances - Installation Water & Sewer Line Protection
Harris Plumbing in El Dorado Hills is a family owned and operated business that has been serving the population of El Dorado County for many years. We are a full service plumbing contractor serving El Dorado Hills and Folsom that specializes in all types of plumbing work for residential and commercial properties.
Industry TipsHiring a Contractor in California: Essential Tips
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: Replace water softner system on 10/19/13, I purchased a krystal pure water softner/conditioner system from Lowe's . The salesmam stated the unit would arrive about 11/4/13 and be ready for installation on 11/5/13 or later. When ***** checked the fittings on my unit, he stated that I had 3/8" ad the new unit was 1". ****** said that they had adapters on the truck to saw the 2 pipes, solder them would cost me another hour for $120.--. ***** said normally they would come out and do a detail prior to installation. This would insure electrical outlet, space and drain were available. I asked him why can't this trip be the detail, he said that it could, but the install trip would cost me $45.00 service trip. I asked him when could he come back, he said maybe next wed./thur. (6 or 7 nov.)I said that I may as well get it done now. ****** called *******(Lowe's install dept) and asked me if I wanted to write a check or use a credit card for the $120.00. She asked for my card # and I gave it to her. Then she wanted the security code on the reverse of my card. I told her my credit union told me not to give it over the phone. She stated that the contractor would not complete the work (install) without it, I went ahead and gave her the 3 digit sc. It took them about 15 mins. to saw and weld/solder the pipes. ***** sawed off the old cooper lines (2each)Water poured out on the floor. I got a towel and a 5 gallon bucket to prevent a big mess. It seem like they would've known water (about 2 plus gal) wold flow once the pipes were cut open. Now when they thought everything was complete, water was leaking form o rings near bypass area they turned the o rings around. they tried operating the system again, water was leaking from the 1" flex hoses. ****** tighten the nuts on teh hoses and everything was okay. They left my house at 11:44 am. This is why it bothered me for them arriving at 10:11 am and get charged $120.00 for another hour. Later that day,, I called ***** and asked to speak to the owner. He said that he was the owner. I asked him what I charged $120.00 for them to get $60.00 each. I told him that God knows what he's doing and it seem like a rip-off. ***** said that he was sorry I feeled that way, but I signed the change order. This is my second time dealing with lowe's and having to pay extra, it seems like a patter at the install dept and contractors. As of 11/12/13 the permit # ********** #122.32 has not been paid.
Desired Settlement: Refund
Mr. ****** ***** purchased a water softener from Lowes Inc. We are an installer for the focal Lowes stores. Mr.
*****'s installation of the new water softener replacing his old water softener did not meet the plumbing standards
additional plumbing work in order to bring the new unit up to code. PRIOR to any work being done, Mr. ***** was
rep and we completed the work. ***** informed Mr. ***** that the material comes off our truck, it's our
***** about Lowes charging extra for a previous water heater installation - ***** informed him that he could see why he
back. As with this installation, Mr. ***** then decided to complain to the CSLB and to you, the BBB regarding the
As Mentioned, we are an installer for Lowes. Mr. ***** informed us that he also complained to the Lowes store from
In response to Mr. ****** and his permit not being paid that is a complete and utter fabrication - the permit number
I received your letter earlier today, and I'm rebutting some of Harris Plumbing statements. First of all, Mr.Harris never, I repeat never said anything to me about Building codes, Now if the new system didn't meet Building code, this should've been written on the contract change order (Describe other work needed) third line from bottom of the change order. I repeat if anyone tell me that a job will take about 1 1/2 hour, (ARRIVE -DEPART ) and then tell me about having to charge me $120.00 for 1 extra hour, something is very wrong with this picture.