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A BBB Accredited Business since
BBB has determined that Domco Plumbing meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Domco Plumbing include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Contractor's State License Board
9821 Business Park Drive, Sacramento CA 95827
Phone Number: (800) 321-2752
Type of Entity
Business ManagementMr. Dominic Stone, Owner
Plumbers Plumbers - Commercial Plumbing - Contractor Plumbing - Renovation & Repair Water Heater - Tankless
Alternate Business NamesDomco Plumbing, Inc.
Products & Services
DOMCO Plumbing, Inc. is a Sacramento Plumbing Company that is locally owned and a full-service plumbing company specializing in commercial plumbing repair, residential plumbing, and installation of tankless water heaters.
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Additional Phone Numbers
- (916) 941-0608(Phone)
Additional Web Addresses
Complaint Trends - Last 3 Years
Customer Review Trends
Problems with Product/Service
Read Complaint Details
Complaint: On July 30, 2012 we purchased a 50 gallon propane state select water heater, model # G565OHOCTG 301, Serial # XXXXXXXXXX / 1216/XXXXXX, using our Visa Card ending in ****, for $ 1399.00 (copy of invoice # XXXXX, dated 7/29/12 attached) from DOMCO Plumbing. On January 19, 2013 there was no hot water in our home, my wife called DOMCO Plumbing at 3:35 pm explained to the female who answered the phone we had no hot water and needed service, was told someone would be out Sunday between 10 am and 12 pm. Upon returning home my husband also called to confirm and see if there was anything further we could due prior to the technician arriving on 1I20/13. On January 20, 2013 ***** from DOMCO arrived stated it was the Burner Assembly Unit and it was bad got the water heater working stated it should keep running but needed to order parts and because it's a holiday weekend (MLK Holiday/Monday 1/21/13) would need to get parts and come back on 1/22/13 to repair issue. Time was scheduled for repair and return of ***** for, Tuesday 1/22/13 at 10 am. Later that same day (01/20/13) the hot water heater stopped working my husband tried to re-lit it and noticed/heard water dripping and making a sizzling sound like the water was actually dripping inside putting the flame out concerned about this my husband called DOMCO and was connected to the owner, who stated it was probably condensation and we should not try to re light the hot water heater, as it needed a new Burner Assembly. On Tuesday, 1/22/13 ***** arrived and stated he could not obtain replacement parts as it would take 5-7 business days but he salvaged a New Burner Assembly Unit from the same type of hot water heater and would use it to replace our bad Burner Assembly w repair our issue (see invoice # XXXXX). ***** also asked for all paperwork as he needed to verify warranty information to take care of the part(s). We "assumed" this "salvaged Burner Assembly" would correct the hot water issues and we'd have hot water. We lost hot water again on Sunday, January 27, 2013 around 7p.m., my husband called DOMCO and the individual stated they'd get someone out first thing Monday (1/28/13) morning by 10 a m. My husband was awaken on Monday, 1/28/13 at 7:30 a.m. by the gal from DOMCO calling him to inform him, he needed to deal with the warranty people regarding the hot water issue as they weren't going to send anyone out; my husband's response was that's not how it works there is a 6 year warranty, the first year is the company's (DOMCO) responsibility and the next 5 years the warranty company would come into play. There was much conversation and the gal stated she needs to call him back. (The gal from DOMCO never returned my husband's call until Thursday, January 31, 2013 at which time my husband told her she had her chance don't ever call here again.) My husband then called ********* Plumbing # XXX-XXX-XXXX on Monday, 1/28/13, and went over the issues, he was basically told "DOMCO got their money out of you when they installed the hot water heater, there is no money in servicing that unit so they won't be helping you." Unfortunate to hear, but I appreciated the truth. ********* Plumbing did provide the warranty information and company name for contact regarding our State Hot Water Heater, which is more than I can say about DOMCO. The contact information was for ******** Plumbing Inc. On January 28, 2013 my husband called ******** Plumbing Inc and spoke with one of the owners, ***** and explained the whole situation from the purchase of the water heater to the point he was at now. ***** stated he was short staffed but would see what he could do; Someone did come out diagnosed the problem and fixed what he could informing my husband he needed to order the Burner Assembly which comes with a new pilot tube. These parts where ordered and shipped to our home. It was at this time we realized what ***** of DOMCO had done, he took out our Burner Assembly, knocked it on the rocks near our driveway on 1/22/13, my husband was watching all of this) while talking to the warranty company and he told my husband that our hot water heater was all up and running. Come to find out this was not true. When ***** found out that the warranty company was not going to warranty the part he took our part which he had been banging on the ground and put it back into our bot water heater, he also called his boss, ****** the owner of the Company, who ***** was speaking with and was told if we aren't going to get paid by the warranty company put the old piece back this information was not realized until later. The invoice #XXXXX (enclosed), ***** handed my husband states _INSTALL NEW BURNER ASSEMBLY which is a lie, he put on old part back on our water heater. It was also learned that ***** of DOMCO diagnosed the issue with the hot water heater incorrectly, the major damage or issue with the hot water heater was A CRACKED PILOT TUBE" (this is what my husband had heard and why the pilot light could not stay lit). (Enclosed is a copy of invoice # **** from ******** Plumbing Inc. outlining what they found wrong on 01/28/13 with the Hot Water Heater installed by DOMCO). Had ***** from DOMCO cared to help correct the issue on his initial service call of 1/20/13 he would have told us about the cracked pilot tube and the need to order the replacement parts to correct the issue; he would have given us the warranty information; he could have done several other positive things; if he would have put in a new burner assembly it comes with a new pilot tube, which would have fixed the problem even though he misdiagnosed IL Instead it was all about money and became a huge mess where DOMCO lied to us and took no responsibility or initiative w assist us we are the customer, who paid and believed in good faith we were working with a reputable plumbing company.Also during this time Mike (XXX-XXX-XXXX) the main warranty person regarding "State Nationals" called to follow-up as he had heard my husband was having issues with DOMCO and problems getting the State Hot Water Heater Repaired correctly. This letter is to inform the Better Business Bureau The Contractor's Licensing Board and our VISA GOLD charge card that we do not want DOMCO to be paid we are not pleased with any of the services provided by DOMCO. We do not agree with their business ethics or processes or practices and we believe they intentionally lied to use as they did not want to take any responsibility to service the product they sold as there was no money to be made on the service end. I want DOMCO to reimburse us the $147.00 we had to pay w ******** Plumbing Inc. and I want my VISA GOLD card to return the $1399.00 we originally paid to DOMCO on 7/30/XXXXX so we can pay the correct company who resolved the issues ******** Plumbing Inc, as they serviced the item which they didn't even sell. This whole event was finally resolved and the hot water heater was finally repaired correctly with the proper new parts on Friday, February 1, 2013, and we had paid the additional $147.00 to ******** Plumbing Inc.
Desired Settlement: I want a Better Business Bureau Complaint filed against DOMCO as well as a Contractor's Licensing Board Complaint filed using this letter as the basis for these complaints/events. DOMCO allowed my family to be without running hot water for over five days with no resolution offered and dropped the ball,creating the need for another company to pick up their slack. At this time, I am Thanking ******** Plumbing for their Excellent Customer Service and ability to turn abad situation into a good outcome; I will use ******** Plumbing and recommend their services
Business' Initial Response
BBB's Final Determination: Consumer accepted resolution offered by the business.