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BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Crystal Blue Plumbing Heating & Air meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Crystal Blue Plumbing Heating & Air include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Contractor's State License Board
9821 Business Park Drive, Sacramento CA 95827
Phone Number: (800) 321-2752
The number is 943582.
Type of Entity
Business ManagementMr. Mylo Paisley, Owner
Plumbers Plumbing - Contractor Plumbing Drains & Sewer Cleaning Water Heaters - Repairing Heating & Air Conditioning Air conditioning & Heating Contractors - Residential Air conditioning & Heating Contractors - Commercial Air Conditioning Repair Contractor - General Green Builder Air Conditioning Contractors & Systems Boilers - Repair & Cleaning Contractors - General
Alternate Business NamesCrystal Blue Plumbing Inc.
Industry TipsHiring a Contractor in California: Essential Tips Knowing Your Refund & Cancellation Rights Stay Informed to Keep Cool: Tips for Hiring an HVAC Service
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
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Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
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What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: Crystal Blue Plumbing Heating & Air sent *** to my home to see the scope of work and to prepare estimate. *** said he would leave the estimate for me to look over but would like a 10% deposit based on estimate of $5000. Under good faith I wrote the check. I contacted *** right after he left asking for the itemized estimate that he forgot to leave with me. He asked me to email him and he would send it right away. I did as he requested and received email with scanned copy of $500 receipt but not the estimate from Tim, the owner. *** was to return the next morning to start work but did not. *** was always very polite and promised to get me my estimate but it never came. As we became weary of Crystal Blues' integrity our daughter was seriously injured in a car accident and was hospitalized. I asked to reschedule. After my daughter was back home I emailed *** asking for him to send the estimate and he again promised to do so. I contacted *** each day asking for estimate of work and *** kept promising to send it but the estimate never came and *** stopped responding for over one month. I emailed again wondering why I had not heard for him and I guessed he was very busy. I asked for my deposit and I let him know I would like to check in again at a later date to see if his schedule opened up. *** replied that he would let *** know. I never heard from *** but received a text offering me 10% off the price, free plumbing membership, & free immediate weekend work at weekday price. I called the office and was told "no refunds of deposits" and this was "to protect them from flaky people like me...and to call *** on his cell", which I did but with no response. I have all the email communications and feel this company is not acting under good & ethical practices. They will only "do work" but not "refund deposit." How can they do work if they never show up & never give estimates?
Desired Settlement: I would like my deposit of $500 returned to me since no work was done and since I cannot trust them to complete work they would not even start.
Company called the BBB office and stated that they did indeed call the BBB office when the case was first brought to their attention in Jan., but didn't hear back.