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Better Business Bureau ®
Start With Trust®
In Northeast California

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Crystal Blue Plumbing Heating & Air meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Crystal Blue Plumbing Heating & Air include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

1 Customer Review on Crystal Blue Plumbing Heating & Air
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

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BBB file opened: May 19, 2003 Business started: 01/01/1998 in CA Business started locally: 01/01/1998 Business incorporated: 11/20/2009 in CA
Licensing

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Contractor's State License Board
9821 Business Park Drive, Sacramento CA 95827
http://www.cslb.ca.gov/
Phone Number: (800) 321-2752

Type of Entity

Corporation

Business Management
Mr. Mylo Paisley, Owner
Contact Information
Principal: Mr. Mylo Paisley, Owner
Business Category

Plumbers Plumbing - Contractor Plumbing Drains & Sewer Cleaning Water Heaters - Repairing Heating & Air Conditioning Air conditioning & Heating Contractors - Residential Air conditioning & Heating Contractors - Commercial Air Conditioning Repair Contractor - General Green Builder Air Conditioning Contractors & Systems Boilers - Repair & Cleaning Contractors - General

Alternate Business Names
Crystal Blue Plumbing Inc.
Industry Tips
Hiring a Contractor in California: Essential Tips

Additional Locations

  • 3129 Swetzer Rd Ste C

    Loomis, CA 95650 (916) 577-5020

  • 3258 Cody Way

    Sacramento, CA 95864

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

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BBB Complaint Process

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Complaint Detail(s)

4/3/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Crystal Blue Plumbing Heating & Air sent *** to my home to see the scope of work and to prepare estimate. *** said he would leave the estimate for me to look over but would like a 10% deposit based on estimate of $5000. Under good faith I wrote the check. I contacted *** right after he left asking for the itemized estimate that he forgot to leave with me. He asked me to email him and he would send it right away. I did as he requested and received email with scanned copy of $500 receipt but not the estimate from Tim, the owner. *** was to return the next morning to start work but did not. *** was always very polite and promised to get me my estimate but it never came. As we became weary of Crystal Blues' integrity our daughter was seriously injured in a car accident and was hospitalized. I asked to reschedule. After my daughter was back home I emailed *** asking for him to send the estimate and he again promised to do so. I contacted *** each day asking for estimate of work and *** kept promising to send it but the estimate never came and *** stopped responding for over one month. I emailed again wondering why I had not heard for him and I guessed he was very busy. I asked for my deposit and I let him know I would like to check in again at a later date to see if his schedule opened up. *** replied that he would let *** know. I never heard from *** but received a text offering me 10% off the price, free plumbing membership, & free immediate weekend work at weekday price. I called the office and was told "no refunds of deposits" and this was "to protect them from flaky people like me...and to call *** on his cell", which I did but with no response. I have all the email communications and feel this company is not acting under good & ethical practices. They will only "do work" but not "refund deposit." How can they do work if they never show up & never give estimates?

Desired Settlement: I would like my deposit of $500 returned to me since no work was done and since I cannot trust them to complete work they would not even start.

Business Response: Company called the BBB office and stated that they did indeed call the BBB office when the case was first brought to their attention in Jan., but didn't hear back.
At this time they have already issued the consumer her refund and it has been cashed. They apologized for the miscommunication. They dispute the allegation that one of their staff members made the statement referenced in her nature of dispute. 

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

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