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BBB Accredited Business since

Armstrong Plumbing

Additional Locations

Phone: (916) 641-0886 Fax: (916) 641-0889 2551 Albatross Way , Sacramento, CA 95815 http://armstrongplumbing.net


BBB Business Reviews may not be reproduced for sales or promotional purposes.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Armstrong Plumbing meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Armstrong Plumbing include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Armstrong Plumbing
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: November 21, 1990 Business started: 01/01/1985 Business started locally: 01/01/1985 Business incorporated 09/12/1977 in CA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Contractor's State License Board
9821 Business Park Drive, Sacramento CA 95827
http://www.cslb.ca.gov/
Phone Number: (800) 321-2752
The number is 364321.

Type of Entity

Corporation

Business Management
Ms. Marcelle Flowers, Corporate Secretary
Contact Information
Principal: Ms. Marcelle Flowers, Corporate Secretary
Business Category

Plumbers Plumbing - Contractor Plumbing - Renovation & Repair Plumbing Drains & Sewer Cleaning Sewer Inspection Sewer Cleaner Vacuum Service Water Heater - Tankless Backflow Testing Backflow Prevention Devices & Services

Products & Services

Armstrong Plumbing specializes in commercial and residential plumbing services, remodeling a kitchen or bath or installing a new sink or disposal services.

Industry Tips
Hiring a Contractor in California: Essential Tips

Additional Locations

  • 2551 Albatross Way

    Sacramento, CA 95815

  • 2753 Crosby Way

    Sacramento, CA 95815

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

7/1/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Bill was excessive; extra costs not mentioned; job was incomplete and my problems weren't solved. I got a quote to camera the sewer lines. When the line became inaccessible from the one angle, instead of trying another access to reach the remainder, the plumber just quit and gave me the bill. Not only was the bill excessive, it included extra costs not mentioned (separate camera cost), but they want more more money to finish the job. I also didn't get the pictures he promised that I already paid for.

Desired Settlement: I want a refund because I need to hire a reputible plumber to camera the entire sewer system so I know why I am having so much sewer problems.

Business Response: Consumer's Final Response
Armstrong Plumbing has given me a check with a full refund. I am satisfied with this outcome. thanks.