BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Armstrong Plumbing meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Armstrong Plumbing include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
These agencies may include:
Contractor's State License Board
9821 Business Park Drive, Sacramento CA 95827
Phone Number: (800) 321-2752
Type of Entity
Business ManagementMs. Marcelle Flowers, Corporate Secretary
Plumbers Plumbing - Contractor Plumbing - Renovation & Repair Plumbing Drains & Sewer Cleaning Sewer Inspection Sewer Cleaner Vacuum Service Water Heater - Tankless Backflow Testing Backflow Prevention Devices & Services
Products & Services
Armstrong Plumbing specializes in commercial and residential plumbing services, remodeling a kitchen or bath or installing a new sink or disposal services.
What is a BBB Business Review?
About BBB Business Review Content & Services:
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
BBB Complaint Process
What is BBB Advertising Review?
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating Overview
BBB Customer Reviews Star Rating represents the customers opinions of the business. The Customer Review Star Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score. Below is the Customer Review Star Rating scale.
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB Customer Review Star Ratings are not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Star Rating in addition to all other available information about the business.
Problems with Product/Service
Read Complaint Details
Complaint: Bill was excessive; extra costs not mentioned; job was incomplete and my problems weren't solved. I got a quote to camera the sewer lines. When the line became inaccessible from the one angle, instead of trying another access to reach the remainder, the plumber just quit and gave me the bill. Not only was the bill excessive, it included extra costs not mentioned (separate camera cost), but they want more more money to finish the job. I also didn't get the pictures he promised that I already paid for.
Desired Settlement: I want a refund because I need to hire a reputible plumber to camera the entire sewer system so I know why I am having so much sewer problems.
Consumer's Final Response
BBB's Final Determination: Consumer accepted resolution offered by the business.