BBB Business Review

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This business is not BBB accredited.

HomeShield Pest Control

Additional Locations

Phone: (916) 802-1234 4470 Yankee Hill Rd Ste 160, Rocklin, CA 95677 View Additional Web Addresses


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for HomeShield Pest Control include:

  • 9 complaint(s) filed against business
  • Failure to respond to 4 complaint(s) filed against business
  • 1 complaint(s) filed against business that were not resolved

Factors that raised the rating for HomeShield Pest Control include:

  • Length of time business has been operating


Customer Complaints Summary Read complaint details

9 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 2
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 6
Total Closed Complaints 9

Additional Complaint Information

BBB files indicate that this business has a pattern of complaints alleging that pest control treatments are ineffective, or that consumers are not able to verify that the company is performing scheduled maintenance appointments. Customers also assert that the company refuses to cancel agreements when disputes over service issues arise. Some complainants state they are threatened with small claims court when attempting to cancel.

The company generally responds to complaints indicating that the complaints are unwarranted as they are outlined within the terms of agreement. Some complaints remain unanswered.

We wrote the company concerning the pattern of complaints on September 5, 2014. On September 11, 2014, the company responded and indicated that they do not threaten consumers with small claims court. The company asserts that they outline the terms of service clearly within the contracts and consumers are required to sign the service agreement and a second document acknowledging the cancellation policies.

Customer Reviews Summary Read customer reviews

0 Customer Reviews on HomeShield Pest Control
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: February 25, 2011 Business started: 07/09/2009 Business started locally: 07/09/2009 Business incorporated 11/09/2011 in CA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

CA Structural Pest Control Board
2005 EVERGREEN STREET, STE. 1500, Sacramento CA 95815
http://www.pestboard.ca.gov/
Phone Number: (916) 561-8704
Fax Number: (916) 263-2469
pestboard@dca.ca.gov
The number is 6520.

Type of Entity

Corporation

Business Management
Mr. Ian Morgan, Owner
Contact Information
Principal: Mr. Ian Morgan, Owner
Business Category

Pest Control Services

Service Area
HomeShield Pest Control is located in Rocklin, California. Currently servicing Placer, El Dorado, and Sacramento counties.
Products & Services

HomeShield Pest Control provides lawncare, termite, and pest control services for your home and/or business.

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.