BBB Business Review
This Business is not BBB accredited
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On 1/30/2014 this business's accreditation in the BBB was revoked by the BBB's Board of Directors due to its failure to adhere to the BBB requirement that Accredited Businesses meet and abide by the following standards:
- 1D. Be free of an unsatisfactory rating and maintain at least a B rating at the accrediting BBB and the BBB where it is headquartered, if different.
- 6A. Promptly respond to all complaints forwarded by BBB by:
- Resolving the complaint directly with the complainant and notifying BBB, or
- Providing BBB with a response that BBB determines:
- is professional,
- addresses all of the issues raised by the complainant,
- includes appropriate evidence and documents supporting the business' position, and
- explains why any relief sought by the complainant cannot or should not be granted.
- 6B. Make a good faith effort to resolve disputes, which includes mediation if requested by BBB. Other dispute resolution options, including arbitration, may be recommended by BBB when other efforts to resolve a dispute have failed. BBB may consider a business' willingness to participate in recommended dispute resolution options in determining compliance with these standards.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for HomeShield Pest Control include:
- 10 complaints filed against business
- Failure to respond to 4 complaints filed against business
- 1 complaint filed against business that was not resolved
- BBB Accreditation was revoked because the business failed to honor its accreditation agreement with BBB.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||7|
|Total Closed Complaints||10|
Additional Complaint Information
BBB files indicate that this business has a pattern of complaints alleging that pest control treatments are ineffective, or that consumers are not able to verify that the company is performing scheduled maintenance appointments. Customers also assert that the company refuses to cancel agreements when disputes over service issues arise. Some complainants state they are threatened with small claims court when attempting to cancel.
The company generally responds to complaints indicating that the complaints are unwarranted as they are outlined within the terms of agreement. Some complaints remain unanswered.
We wrote the company concerning the pattern of complaints on September 5, 2014. On September 11, 2014, the company responded and indicated that they do not threaten consumers with small claims court. The company asserts that they outline the terms of service clearly within the contracts and consumers are required to sign the service agreement and a second document acknowledging the cancellation policies.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Type of Entity
Business ManagementMr. Ian Morgan, Owner
Pest Control Services
Service AreaHomeShield Pest Control is located in Rocklin, California. Currently servicing Placer, El Dorado, and Sacramento counties.
Products & Services
HomeShield Pest Control provides lawncare, termite, and pest control services for your home and/or business.