BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Patio Perfections, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Patio Perfections, Inc. include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 2 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Contractor's State License Board
9821 Business Park Drive, Sacramento CA 95827
Phone Number: (800) 321-2752
Type of Entity
Business ManagementMr. George "Wally" Petersen III, Owner
Patio & Deck Builders Patio Cover Awnings & Canopies Contractors - Retaining Wall Outdoor Kitchens
Service AreaPatio Perfections provides quality service to the following areas in Central and Northern California: Carmichael, Chico, Citrus Heights, Davis, El Dorado, Elk Grove, Fair Oaks, Folsom, Galt, Lodi, Manteca, North Highlands, Placerville, Rancho Cordova, Rocklin, Roseville, Sacramento, Stockton, Tracy, Woodland, Yuba City. If you do not recognize your city please contact us and our staff will gladly assist you with your Patio Cover needs.
Products & Services
Patio Perfections, Inc. provides full service patio and deck building services.
Industry TipsHiring a Contractor in California: Essential Tips
2024 Opportunity Dr Ste 120
Roseville, CA 95678 (916) 871-6318 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: This company abandoned a quoted 1-2 day job as promised and to customer satisfaction. Its been 6 months and they contacted me 2 times for money only. In June 2013, after getting several bids, I met with, and signed an agreement with Patio Perfections to construct a Patio cover in my backyard. Total cost of the job was $6339. I paid a deposit of $600, bringing the balance down to $5739. I was promised that the job would take 1.5-2 days to complete. This was important to me because I have a dog that runs free in the backyard that would need to be locked up in a kennel in the garage during construction. On day one, a different company called *** ******* showed up to start the job. I was not happy about this because I thought I hired Patio Perfections. I chose not to say anything. After 2 weeks of construction, the job was still not finished. Each day I would receive a call from Patio Perfections asking that I leave full payment because the job would be finished this time (which thankfully I didn't do), and each day the job was not finished. Over the course of the 2 weeks, I came home to outlets left open with exposed wiring and no cover plates, the beams had deep scratches in them exposing the aluminum core, and the column was facing the wrong direction. (I had requested and it was drawn into the plan for the outlet to face away from the patio so it would not be seen, but instead it was facing inwards.) The downspout was left lying on the ground without being attached to the cover. Even the slightest wind would blow the end caps off the latticed end pieces, and my dog would ultimately chew them up once on the ground. This was very frustrating. After 2 weeks and several calls to Patio Perfections to ask when they would be finished with the cover, I was told by the owner, *****, that they were really busy this time of year but they would be out in a week or two to finish the job. After much back and forth, the owner offered $239 off for the inconvenience. Three months passed, and **** from the office called and asked me to pay my balance of $5,500. I explained to her that I was still waiting for the job to be completed, and she stated that I needed to pay the amount due or at least a portion of it. She further stated they would be out soon to finish the work. I declined to send any money but told her I would pay the balance once the work was completed. Three more months passed, and on December 11, 2013, the owner ***** calls me and tells me I owe him $5,500. He was very indignant about it. I was so appalled by this. I told him the work was still not completed, and he proceeded to tell me that it was completed or at least he thought it was. I told the owner I have fixed some of the problems myself, and am just going to live with the rest of it as is. I further stated that I feel I am due a substantial discount for all of this. I offered to pay for his material costs only. To my mind, this would be around $3500 and was more then fair considering the horrible experience with this company. He vehemently refused and instead offered $400 dollars off to bring the balance from $5500 to $5100. I was disgusted by this offer, but not wanting to go any further with him or his company, I begrudgingly agreed. I asked him to email me a new invoice, reflecting the new amount of $5100 which he agreed to do at once. Another week passed and on December 18, 2013, I finally receive an email with a total of $5139, and a demand to be paid in person within 2 days at my home. I sent an email stating that they needed to correct the amount to $5100, as agreed upon, and that I would mail the check. This was by far, the worst customer service I have ever experienced. The only time this company showed any concern or contacted me was to collect money. To date, almost 7 months after signing the contract with Patio Perfections, the job has still not been completed as promised. I have chosen to take the high road, and against legal advice, paid the company $5100 anyway. My sincere hope is that after reading what I went through, you will go with another company.
Desired Settlement: I feel I am due a substantial discount for the horrible service, abandoned and incomplete job I received. I offered to pay for the material costs only. To my mind, this would be around $3000-$3500 max.
In June 2013, after getting several bids, I met with, and signed an agreement with Patio Perfections to construct a Patio cover in my backyard. Total cost of the job was $6339. I paid a deposit of $600, bringing the balance down to $5739. I was promised that the job would take 1.5-2 days to complete. This was important to me because I have a dog that runs free in the backyard that would need to be locked up in a kennel in the garage during construction. On day one, a different company called *** ******* showed up to start the job. I was not happy about this because I thought I hired Patio Perfections. I chose not to say anything.
It's astounding to me how Patio Perfections is refusing to accept responsibility for their horrendous actions and inactions in this matter. Their response is so full of untruths and fabrications I will respond to each paragraph of their response...
BBB's Final Determination: Consumer accepted resolution offered by the business.
Problems with Product/Service
Read Complaint Details
Complaint: We paid this company $9,000 for a patio cover system that does not work in the way that was promised to us. On Sept. 13,2012, we sifned a contract with this company to build for us a patio cover system. At the time of the signing, we were assured by the sales rep that this cover would keep most of the glaring sun and heat from coming onto our deck and into our family room. We insisted that this is what we wanted this cover to do for us and he said it would - so we signed the contract. The design of the cover was very high (10' 81/2"). We questioned this with the sales rep because of our concern that the height would allow the sun and heat tp penetrate too much. Once again, he assured us that this design would give us the protection that we wanted. As the cover was being built, the workmen even commented that the cover was quite high, but they said it should be "all right". However, once the cover was completed, we immediately noticed that the sun and heat were coming straight onto our deck and into our family room, causing an even more uncomfortable situation than before the cover was built. On Oct. 5, 2012, we sent an e-mail to the company's owner, Mr. ***** ********, explaining our concern. We never received a reply from him. On Oct. 10, 2012, we sent a copy of this e-mail to Mr. ******** by Certified Mail. On Oct. 12, 2012, we received notice from the Post Office that the company's office received it and signed for it. A week has now gone by, and we still have not received a response from this company. We also feel that this company has treated us very unprofessionally. The sales rep told us that he would come out to the house when the job was started, and then again when it was finished, to check it out. This never happened. The last time we saw him was the day we signed the contract and he took our $900 deposit. There was never any follow-up by anyone else in the company to see how we liked the finished work. We simply received a thank you note for our business. We must also say that we were not treated properly after we signed the contract. The sales rep told us that the job could start in "a few days". We had to put all of our plans on hold waiting to hear on a start date. The job did not start for another two weeks. During this time we never received any courtesy updates to inform us when the job might actually start. Also,we were told by the sales rep that we would receive a detailed drawing of the plans for the cover - something we needed to see before the job started. On Sept. 18, 2012, we finally had to contact the sales rep to ask him where the plans were. He told us he would have them drawn up and sent out to us. The drawings that were sent to us looked like they were quickly thrown together - no measurements, details, or dimensions on it. We had to call Mr. ********, to ask him for the proper kind of drawings, which he had sent to us. We believe that the lack of response, the poor treatment, and of course the failure of receiving the promised kind of cover from this company has been appalling.
Desired Settlement: We understand that to tear down the cover and start ovet would be very difficult. We are trying to be reasonable about this and we believe that it is reasonable to pay for and awning system and installation of our choice in order to finally get the protection that this company promised us but did not deliver on - even though we have paid the full price for it.We believe it is reasonable for Patio Perfections, Inc. to pay for an awning system and installation of our choice.
Business' Initial Response
BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable offer to resolve the complaint. However the consumer did not accept the offer.