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A BBB Accredited Business since
BBB has determined that We Paint meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for We Paint include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Contractor's State License Board
9821 Business Park Drive, Sacramento CA 95827
Phone Number: (800) 321-2752
Type of Entity
Business ManagementMr. Jason Gonzalez, Owner Michelle Gonzalez, Owner
Painting Contractors Contractors - General
Products & Services
We Paint offers the following product(s): Company offers painting and construction services.
Products & Services
WE Paint is a full service residential and commercial painting contractor including interior and exterior.
Industry TipsHiring a Contractor in California: Essential Tips
2049 Kimball Hill Ct
Stockton, CA 95210 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Read Complaint Details
Complaint: On 9/7/2010 We Paint started painting at **** ** ****** *** ********* ** *****. I paid them $1,800.00 EXTRA to strip all window frames (18), remove all old paint from window frames. Wire brush rust scale, hand sand all frames to surface. Apply a rust inhibitive primer to all metal frames. Paint 2 coats of premium house paint on window frames. Repair all glazing on windows. In his add it states a 5-YEAR WARRANTY ON ALL WORK! As time passed most of the window frames rusted & streaked the window seals. Moisture also seeped in and damaged the inner window seals. Damage was visible on the inner walls & mold began to grow. The lower foundation was also supposedly repaired by We Paint. It now has many cracks and pieces chipping off. Before they finished I was told by Jason Gonzales-Owner do not call for each individual problem, but wait until I have a number of them and he would take care of them all at once and he would fix them. On 5/30/2014 I met with Jason to discuss the current problems. He said "what do you expect from a 70 year old house"? Throughout his repair of the house he constantly referred to the age of the house. He said just wait until we are finished and you will be pleased. On 5/30/2014 he implied that all the problems were normal for a 70 year old house and said he was not going to guarantee the work he had done. Though out the job Jason was uncooperative and blamed most problems on the age of the house which he was fully aware of. He never said his work would not have a 5-YEAR WARRANTY!
Desired Settlement: I either want all repairs done properly to my satisfaction or a refund in the amount of what it would cost for someone else to do it properly.
This letter is in response to ID# ********. On Friday May 30th at approximatelyI , ***** ******** met with the owner at **** ** ****** ** ** ********* **. The owner, ***** ******** and myself began walking around the perimeter of the house. While walking around with the owner, he pointed out some cracks in the stucco/foundation and some rust stains on the galvanized metal window frames. I mentioned to him that the foundation cracks are just that and not loose paint or peeling paint and because we repair the cracks that doesn't not mean they will not come back. In my original proposal I mention the fact the foundation was badly damaged. The severity of the cracks can be seen in the before photos. Our work does not warranty any cracks from severity of the cracks can be seen in the before photos.Our work does not warranty any cracks from STRUCTURAL DEFECTS, SETTLING OR MOVEMENT. In our written estimate/proposal; it states "break out loose stucco on foundation, fill and repair to match existing" I have photos of before/after of all work completed and the owner walked the job at completion and paid us in full. Our Warranty also states that we do not cover "surfaces made of, containing, galvanized metal" and" any bleeding caused by Rust" will not be covered. Mr. ******** windows are made of galvanized metal and they are rusting due to poor zinc coverage during the original manufacturing. Again, We Paint's Warranty states we do not cover Galvanized surfaces or rust bleeding. during my inspection i was talked to by Mr. ******** in a very harsh and abrasive manner. He used the "F" Word over 10 times directly talking about me and telling me to "F" you in our two conversations. Yes, after our initial conversation I re-visited Mr. *******'s around with the presence of *** *******. *** ******* is the ******* ******** sales rep for the Stockton, CA area. *** has been in the Paint industry for the last 25+ years. *** was there to give his professional opinion regarding the complaint. I will let you read ***'s professional opinion in the attached letter.
Mr. ******** was told that we cover peeling paint and there was none. I did tell him the home is 70 years old and the foundation settling cracks and the rusty galvanized window frames were NOT peeling they were just a consequence of old age and those things happen especially when they were neglected for such a long time. He continued his barrage of negative comments, foul language and very disrespectful comments towards me before i had to leave. He mentioned his threat of calling the BBB 2X to me during the conversation. I told him my reputations, the quality of the work and our warranty speaks for itself. Our warranty is very specific that it covers loose or peeling paint with 60 months or 5 years. Regarding all other comments in the Customer's statement of the problems, those are NOT TRUE. They are false accusations and are considered slander. His windows were old & broken. We stripped them, primed them and painted them and when they were done he said NOTHING. He never called me one time before 5/29/14, that was almost four years after the work was completed. This complaint is complete fraud and totally false. I have attached the original proposal, before/after photos or and during our work, a copy of our 5 year warranty and the letter from *** *******. Please feel free to contact me at ###-###-#### to further discuss this matter.
We Paint puts a flyer in the Stockton Record Newspaper on a regular basis that states:
“Professional, reliable, trustworthy...from start to finish”
“100% SATISFACTION GUARANTEED!
“5 YEAR WARRANTY ON ALL WORK!
In Mr. ********’s response that his warranty (which he never gave me a copy of) does not cover cracks in the foundation (he said his guy can fix it like new). He did not say that it wouldn’t last.
The window frames that he was suppose to restore are not made of galvanized metal nor was anything mentioned about rust bleeding through. He told me he would strip all window frames(18), remove all old paint. Wire brush rust scale, hand sand all frames to clean surface. Apply a rust inhibitive primer to all metal frames. Paint 2 coats of premium house paint. Repair all glazing on windows for $1,800.00.
All the glazing Mr. ******** did is incorrect. I pointed this out to him when I first saw it and he said that is the way they do it now. In my own mind I knew it was wrong but did not argue about it at that time. Several glass companies has looked at his work and said it is not right. The glazing is suppose to be at a 45 degree angle so the water will run off it rather than just sit on the flat surface that he did and seep through and ruin the window sills and surrounding walls.
When Mr. ******** was finished he told me not to call him for every little problem. He said wait until you have several and we will take care of them all at once.
I do not like his “this complaint is complete fraud and totally false” accusation. His add of 100% satisfaction and 5 year warranty is a complete fraud and totally false as things stand now.
Consumer Response: I am rejecting this response because: We Paint puts a flyer in the Stockton Record Newspaper on a regular basis that states: Professional, reliable, trustworthy.. from start to finish. 100% SATISFACTION GUARANTEED! 5 YEAR WARRANTY ON ALL WORK! In Mr. ********'s response that his warranty (which he never gave me a copy of) does not cover cracks in the foundation (he said his guy can fix it like new). He did not say that it wouldn't last. The window frames that he was suppose to restore are not made of galvanized metal nor was anything mentioned about rust bleeding through. He told me he would strip all window frames (18), remove all old paint. Wire brush rust scale, hand sand all frames to clean surface. Apply a rust inhibitive primer to all metal frames. Paint 2 coats of premium house paint. Repair all glazing on windows for $1,800.00. All the glazing Mr. ******** did is incorrect. I pointed this out to him when I first saw it and he said that is the way they do it now. In my own mind I knew it was wrong but did not argue about it at that time. Several glass companies have looked at his work and said it is not right. The glazing is supposed to be at a 45 degree angle so the water will run off it rather than just sit on the flat surface that he did and seep through and ruin the window sills and surrounding walls. When Mr. ******** was finished he told me not to call him for every little problem. He said wait until you have several and we will take care of them all at once. I do not like his "this complaint is complete fraud and totally false" accusation. His add of 100% satisfaction and 5 year warranty is a complete fraud and totally false as things stand now.
This letter is in response to Id#********. The BBB sent me a letter dated 6/25/14 that the complainer ****** ******** had not reposned within the allowed ten days he had. Therefore you said the matter is considered resolved and have closed the case. I then recieved another letter dated 7/2/14. I understand you (BBB) would still like me to respond. My response is that Mr. ******** still has not provided proof of any failing paint. That's the main reason a painter issues a warranty, same with any manufacture. Every reputable Company has a warranty that tells what is included and not. Mr. ******** also never asked for the warranty nor never inquired about one. Our warranty is available on our website and anytime asked for one we provide it. The issues Mr. ******** is having are due to the poor foundation and age of the surfaces. None of which are covered in our warranty nor the industry provided warranties. In our previous letter we have shown our proof with photos, warranty, our response and the inspection of the ******* ******** sales rep *** *******. The Windows are single pane metal casement windows, they are prone to condensation, drafty, and made of poorly constructed materials. The condensation makes for moisture problems and therefore causes the rust. Not to mention they are 70+ years old. Any person in the window industry can tell you that. We could not warranty any material that is poorly constructed and has moisture problems. Br. ******** knows this as well. There is no painter, plasterer, nor mason that will fix a crack and warranty it to never crack again. Mr. ******** knows that and the photos provided show that prior to us repairing the cracks, they were repaired several times by several persons before including himself. The after photos also show our completed work and no cracks visible. As previously stated our warranty is very specific to industry standards and Mr. ******** does not have evidence or proof to any credible paint failures caused by us. As I mentioned before, this is clear fraud, and when we finished he was satisfied and paid us in full at the time of completion. If he felt anything was not doe correctly four years ago it should of been mentioned. I never take a deposit and never have. Why did he wait four years to make a complaint. His excuse is poor and if he wasn't happy then he shouldn't have paid. I have been in business going on 11 years and not one complaint. We have been voted "Best of San Joaquin" five years in a row. I have thousands of satisfied customers including Mr. ******** neighbors. As I said before, his accusations have no proof, merit and are completely false. I have included the PDCA (Painting & Decorating Contractors of American Standards with this response. The PDCA backs all contractors and says in are 4.11 LATENT DAMAGE OR DEFECTS: Damage to surfaces by causes beyond the control of the painting and Decoration Contractor after the painting and Decorating Contractor's work has been completed. Examples of such include, but are not limited to, building settlement cracks, water damage, earthquake damage, nail and/or screw pops or expansion and/or contraction of substrate. (PDCA P1-09 Standard.
In section 2. Significance & Use "Latent Damage is due to conditions beyond the control of the Painting & Decorating contractor. This damage is caused by conditions not apparent at the time of the initial painting and decoration. The Painting and Decorating contractor will repair and or/repaint the damaged area after receiving acceptance of its proposal and authorization to proceed on either a lump sum or time & material basis. As I stated before the settling cracks are never covered and are clearly spelled out in my warranty and the PDCS standards. Also as previously stated, the windows rusting is from the moisture issues due to the age of the windows and poor designs. These are both clearly defined in my warranty and the PDCA standards. Any work that would need to be completed would be now a separate contract and totally new proposal and Mr. ******** would be responsable for all costs. As I told him in the beginning the issues are not from our work. We performed the work in the contract as described and he walked it and approved and now four years later is not happy. What will we be responsible for next, his sprinklers not working properly, dead grass, his a.c not working? We are not responsible for his settling foundation problems nor the poorly insulated glass that collects condensation and causes his windows to rust. After the previous meeting where Mr. ******** used foul language, insulting comments, snide remarks, and behaved in a very hostile manner. We will never work for Mr. ******** again so charging him for the repairs is out of the question. His antics and false information has wasted your time and my time
BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.