This Business is not BBB accredited
J B Painting
Phone: (916) 821-1001 8383 Zancanaro Ct, Citrus Heights, CA 95610
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for J B Painting include:
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Contractor's State License Board
9821 Business Park Drive, Sacramento CA 95827
Phone Number: (800) 321-2752
Type of Entity
Business ManagementMr. John Hughes, Owner
Products & Services
This company offers commercial, residential and new construction painting.
THIS LOCATION IS NOT BBB ACCREDITED
8383 Zancanaro Ct
Citrus Heights, CA 95610 (916) 821-1001 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating Overview
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|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: Interior wall paintings are not even. Very unprofessional in dealing with customer and always comes 2-3 hrs late of the agreed time. Mr. ****** gave as an estimate for the interior paintings on some parts of our house, and told us it would take 2-3 days to complete the job. On the first day, they arrived 3 hours late from the time that was agreed upon which is 09:00 am and only worked for about 5 hrs. At first, we we're fine with it. But the 2nd day, they were late again for 3 hours, they told us that they will arrive at 10:00 in the morning but arrived around 01:00 pm. and only worked until 6pm. But this time there are only 2 of them, so not much was done. The only thing that was painted was the formal living room. My husband and I already noticed that the paintings are not even especially on the side with the high ceiling. And he said, "No problem, we can fix that." On the 3rd day, I told them that they have to be on time @ 11 am, but they arrived at 12:00 pm. They worked longer this time until 7 pm but since there are only 2 of them, still the job was not done. I've also noticed that the work is so lousy and disorganized. They are already working on the hallway upstair while the hallway downstairs are still not done, and the uneven color on the formal living room hasn't been fixed yet. It seems that they are rushing everything. So they have to come back on the 4th day, and as usual arrived 2-3 hrs late. When I tried to talk to Mr. ****** about my concerns and them being late all the time, he brushes me off and said that "he don't have time to argue with me. That they will make the best of the time that they are here and let them work." I am paying them to do the job and I need to express my concern because it's our house they are painting. It seems that we are the one adjusting to their time and patiently waiting for them to come and finish whenever they want. We are a working couple and we don't have the luxury of time. They still didn't finish the job that day and have to come back on the 5th day. Still job was not done on the 5th day. The walls on the formal living room hasn't been fixed, the wall on the hallways on both upstairs and downstairs are also uneven, and also the edges near the cabinet upstairs. The stair railings and the post are not done, the base board paintings are overlapping. To sum it up, everything has to be re-painted. And when they came on the 6th day, my husband tried to tell them what they need to do but he refused to talk to him. So I approached him in a nice way but he gave me an attitude. So my husband got upset and told him to leave. Our agreement is that this will be done in 2-3 days. We gave him a down payment upon signing of the proposal and the rest of the payment will be given upon work completion. But we already paid him $950 dollars in total because he kept on asking for an advance payment. Now we have to pay another contractor to re-do the paintings. This is a waste of time, effort and money. We were patient with him and we tried understand his excuse. If he's just been NICE and tries to LISTEN TO OUR CONCERN we would have let him finish the job. He is just so arrogant and very unprofessional, and we can't deal with that.
Desired Settlement: Since my husband and I are not satisfied on the job they did and we have to pay another person to re-do the whole paintings, he needs to refund us even with half of what we paid him ($950). We can't let him finish the job because we can't deal with arrogant and unprofessional people.
Initial Business Response
BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.