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In Northeast California

This Business is not BBB accredited

Home Oxygen Company, LLC

Additional Locations

Phone: (209) 523-0202 Fax: (888) 499-0202 View Additional Phone Numbers 2020 Coffee Road, Suite C-1A, Modesto, CA 95355 View Additional Email Addresses

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered the rating for Home Oxygen Company, LLC include:

  • Failure to respond to 1 complaint filed against business

Factors that raised the rating for Home Oxygen Company, LLC include:

  • Complaint volume filed with BBB for business of this size.
  • BBB has sufficient background information on this business.

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Home Oxygen Company, LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: November 04, 2009 Business started: 10/27/2007 Business started locally: 10/27/2007 Business incorporated: 09/04/2007 in CA
Type of Entity

Limited Liability Company (LLC)

Business Management
Ms. Andrea Ewert, President
Contact Information
Principal: Ms. Andrea Ewert, President
Business Category

Oxygen Therapy Equipment Medical Equipment & Supplies Oxygen Producing Equipment

Products & Services

Home Oxygen Company, LLC provides an assortment of home medical equipment.

Additional Locations


    2020 Coffee Road, Suite C-1A

    Modesto, CA 95355 (877) 799-0202 (888) 499-0202 (209) 523-0202


    4049 N Freeway Blvd

    Sacramento, CA 95834 (916) 920-0202


    563 E. Harding Way

    Stockton, CA 95204 (209) 933-0202

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Additional Phone Numbers

  • (877) 799-0202(Phone)
  • (888) 499-0202(Phone)

Additional Email Addresses

  • - eQuote
  • - Communication/Mass Email
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Complaint Detail(s)

5/12/2014 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: On 14 April 2014, I contacted Home Oxygen Company, LLC to find out the status of my mothers order for an oxygen mask. When I spoke to Willie, customer service rep, she informed me that according to the records my mother was fitted on 4 April 2014 for an oxygen mask. Their rep, *****, left a mask and submitted an order for pillows. When I asked about company policy with regards to returning customer phone calls, I was told that *******, my mothers case worker, had been out sick. When I stated my mother was told that she was either on another line with a customer, on vacation or has left for the day; I was than patched through to *******. ******* informed me that she was only out for a day and she had gotten back logged. My mothers order was placed on 9 April and was being shipped today. My concern is that both I and my mothers social worker has called the company today and were told two different things with regards to the required oxygen mask. So far, this company has had an employee, who unlawfully duped my mother along with several other seniors out of money. She still doesnt have the oxygen mask required to get oxygen to her brain and alleviate the strain on her heart. If they would take the time to explain to my mother exactly where they are in the process it would alleviate the stress my mother is currently under going. I have a medical power of attorney, as well as a durable power of attorney to handle her affairs.

Desired Settlement: The appropriate oxygen mask to be sent immediately to my mother. Refund of the $20 that was taken (a copy of the receipt was provided to the company).

BBB's Final Determination: Business failed to respond to the BBB to resolve or address the complaint issues.