BBB Business Review
This Business is not BBB accredited
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for dealsmachine.com include:
- 7 serious complaints filed against business
- Advertising issue(s) found by BBB
- Business has failed to resolve underlying cause(s) of a pattern of complaints
Factors that raised the rating for dealsmachine.com include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 15 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||9|
|Total Closed Complaints||15|
Additional Complaint Information
BBB files indicate that this business has a pattern of complaints. Consumers generally allege products received are broken or defective, and they experience difficulties contacting the company to inquire about returns or refunds. Some customers indicate that it takes much longer than the stated shipping time to receive their order.
The company typically responds by explaining the reasons for delayed shipping and delivering products. In other cases they issue refunds or offer to replace defective merchandise.
We wrote the business on September 10, 2014 and September 17, 2014, requesting the company provide to us steps that it is taking to eliminate the underlying cause of complaints, if any. As of today, we have not received a reply to our correspondence.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Type of Entity
Business ManagementMrs. Wendy Wen Mrs. Lucy, Customer Service
Online Retailer Home Electronics Cellular Telephone Equipment & Supplies Computers - Dealers Computers - Supplies & Parts Hobby & Model Construction Supplies - Retail Toys - Retail Video Games - Dealers Watches - Dealers
Products & Services
dealsmachine.com offers the following product(s): Various consumer products.
Alternate Business NamesAhappydeal.com
Industry TipsShopping Online, By Catalog, Mail, or Telephone
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview