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Better Business Bureau ®
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Northeast California

BBB Business Review

This Business is not BBB accredited

Phone: (530) 419-5986 View Additional Web Addresses ! There is an alert on !

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered the rating for include:

  • 7 serious complaints filed against business
  • Advertising issue(s) found by BBB
  • Business has failed to resolve underlying cause(s) of a pattern of complaints

Customer Complaints Summary Read complaint details

15 complaints closed with BBB in last 3 years | 4 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 3
Billing/Collection Issues 0
Delivery Issues 2
Guarantee/Warranty Issues 1
Problems with Product/Service 9
Total Closed Complaints 15

Additional Complaint Information

BBB files indicate that this business has a pattern of complaints. Consumers generally allege products received are broken or defective, and they experience difficulties contacting the company to inquire about returns or refunds. Some customers indicate that it takes much longer than the stated shipping time to receive their order.

The company typically responds by explaining the reasons for delayed shipping and delivering products. In other cases they issue refunds or offer to replace defective merchandise.

We wrote the business on September 10, 2014 and September 17, 2014, requesting the company provide to us steps that it is taking to eliminate the underlying cause of complaints, if any. As of today, we have not received a reply to our correspondence.

Customer Reviews Summary Read customer reviews

1 Customer Review on
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: November 28, 2011 Business started: 01/01/2006
Type of Entity

Sole Proprietorship

Business Management
Mrs. Wendy Wen Mrs. Lucy, Customer Service
Contact Information
Customer Contact: Mrs. Lucy, Customer Service
Principal: Mrs. Wendy Wen
Business Category

Online Retailer Home Electronics Cellular Telephone Equipment & Supplies Computers - Dealers Computers - Supplies & Parts Hobby & Model Construction Supplies - Retail Toys - Retail Video Games - Dealers Watches - Dealers

Products & Services offers the following product(s): Various consumer products.

Alternate Business Names
Industry Tips
Shopping Online, By Catalog, Mail, or Telephone

Customer Review Rating plus BBB Rating Summary has received 1 out of 5 stars based on 1 Customer Reviews and a BBB Rating of F.

BBB Customer Review Rating plus BBB Rating Overview

What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.


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Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
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Professional AffiliationsX

Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.


BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.


Industry Tips


What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.


What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.


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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.


Additional Web Addresses


According to information in BBB records, this business is actually located in ShenZhen, China. BBB urges caution when ordering merchandise from outside of the United States, as there are fewer options for protection or remedy should a problem arise with the transaction.

Under the Federal Trade Commission's Mail Order Rule, a company must ship your order within 30 days from the time it receives the order, unless its promotional advertising clearly states some other time period for shipment; an example might be, "allow 6-8 weeks for delivery". If the company cannot ship your order within the time period as it has stated, the company must send you written notice of the delay and give you the chance to cancel your order if you do not agree to the delay. If you choose to cancel rather than accept the delay, you generally need to do so in writing, and the company has seven days from the time it receives your notice of cancellation to issue a refund

For more information, please review BBB's Tips for Shopping Online, By Catalog, Mail, or Telephone