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BBB Accredited Business since

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Description

We specialize in all varieties of parts for top personal watercraft - both newer and vintage. This year celebrating our 30th anniversary, we specialize in both hard to find parts, as well as traditional parts needed for ongoing maintenance and repair.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that M & M Marine meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for M & M Marine include:

  • Length of time business has been operating
  • Response to 3 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

3 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 3
Total Closed Complaints 3

Customer Reviews Summary Read customer reviews

0 Customer Reviews on M & M Marine
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

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BBB file opened: May 02, 1996 Business started: 01/01/1994 in CA Business started locally: 01/01/1994
Type of Entity

Sole Proprietorship

Business Management
Mr. Mitchel Miller, Owner Ms. Michelle Miller, Administrative Assistant
Contact Information
Customer Contact: Ms. Michelle Miller, Administrative Assistant
Principal: Mr. Mitchel Miller, Owner

Products & Services

M & M Marine sells the following brand(s): Kawasaki, SeaDoo/BRP, Honda, Yamaha, Polaris, and Articat.

M & M Marine offers the following product(s): New and used parts for personal watercraft.

Method(s) of Payment
We accept debit cards, credit cards, wire transfers, PayPal, local checks and cash.
Refund and Exchange Policy
We can exchange or refund parts of all types except electrical since these parts can be damaged through installation and we have no guarantee when these items are returned that they are still working.
Products & Services

M & M Marine is a full service personal water craft center including sales, service, parts and repair.

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

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As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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