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BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Roseville Van & Storage Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Roseville Van & Storage Inc. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
California Public Utilities Commission- CPUC
505 Van Ness Ave Rm 4300, San Francisco CA 94102
Phone Number: (800) 649-7570
The number is 0189919.
Type of Entity
Business ManagementMr. Nathan Fuller, President
Moving & Storage Company Movers Moving Sales Moving Services - Labor & Materials Moving Assistance - Packing, Unpacking, Organizing Moving Supplies Piano & Organ Moving Trucking Seniors Moving & Delivery Services
Alternate Business NamesSenior Moving Services
Products & Services
Roseville Van & Storage Inc offers moving and storage services.
7337 Roseville Rd
Sacramento, CA 95842 (888) 782-2166 Directions
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Types of Complaints Handled by BBB
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BBB Complaint Process
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BBB Reporting Policy
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Additional Phone Numbers
- (888) 782-2166(Phone)
- (916) 782-2121(Phone)
Additional Web Addresses
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: overcharged . Sent three men instead of two. I tried to cancel and re-scheduled. They ignored this and showed up without calling ahead to confirm ***** **** of Roseville Van and Storage gave me a written estimate after taking an inventory of good. He wrote bid for 10 hours but under remarks he quoted pricing for 7 hours. All quotes were for two men. There was no quotes for three men. Travel time was quoted as 1.5 hours. I had spoken to another North American entity and assumed they had same business practices, ie they would bring a contract and free boxes out prior to day of move. Roseville did not. The close of escrow was delayed from the 8th to the 11th. I tried to call and send email to re-schedule.Subsequent emails made that apparent that I had tried to stop the move date. I was loading a POD on the projected date of the move when they showed up. I was stressed. I was no longer focusing on the van I was loading a POD sitting in my drive. One immediately called ****** ****** to take my credit card info. I was stressed and confused on how to handle this. I didn't want them there but was faced with they coming after me for some kind of charges. I didn't even at that point realize there was a third man until we were in the middle of phone conversation already haven given my credit card info. I felt rushed and pressured to continue. They were fast and polite.However they did not use straps or bubble wrap for the furniture as others said they would. When I got my credit card statement I was overcharged and immediately called . I wrote them two correspondances and will be sending them a third. The young man had computed the charges using the two man rate of $115, hours, storage, drive time, etc. I told him I did not contract for 3 men. I was never quoted a third man price and they forced this on me. I had im sign off on notable damage to my dining room furniture. I felt rushed. I was trying to inventory the goods coming in and watch for damage. I was also upset that they sent the third man again. AND INDEED MORE SO WHEN HE FELL OFF THE VAN LOADING RAMP WITH A STEEL 8 DRAWER FILE E WAS TRYING TO MOVE ALONE WITHOUT A STRAP. I FELT THEY SHOULD OF TAKEN HIM TO ER. WHILE THERE WAS NO BLOOD HIS HEA HAD HIT THE POD IN MY DRIVEWAY AND THE FILE FELL ON TOP OF HIM. This was his own father that allowed him to continue to work and to use unsafe loading/unloading practices and now he was injured.the father refused to have the job on hold while they checked the son out. tHE BILL IS IN DISPUTE WITH MY CREDIT CARD COMPPANY. Today I receive an invoice signed by ******* **** supposed a relative to the parties I have mentioned, original quoting agent. She has inflated the drive time from 1.5 to 2.5. She has a charge of 4 hours at $40 an hour and delivery of 4th msn at 4 hours at $4o. If I wanted to pay for an extra man to drive I would have gone with another company. This was never my intent to hire a van with more than two men. I was using a 15 POD for a lot of my goods. I wasn't in a hurry. Twoo men could esily handle both ends of the move in same day service. I didn't want to pay a premium because they decided to add another man. I felt pressured the first day when he showed up and angry the unload day. BUT MY GOODS WERE IN THEIR HANDS AND WHAT DAMAGE WOULD THEY DO WHILE I WAS DISTRACTED IN ONE LOCATION WHILE THEY MOVED ITEMS IN. With two men I can, being alone, better assess any damage and conduct. Then to have that third one injured. VERY UPSETTING I have still to start the damage goods claims because of their behavior of this business. It will likey end up in small claims because they can use themselves as their own witnesses and deny. I am a senior and have health issues which have been aggravated by their dishonest behaviors. ALSO WHAT VAN COMPANY SENDS OUT THEIR TRUCK AND MEN WITHOUT CALLING FIRST TO CONFIRM THAT THE PARTY WILL IN FACT BE HOME. There is obviously more than one issue involved here. I wish a thorough investigation for the safety of these employees be part of it.
Desired Settlement: I want the charges topped off at $850. The time quoted for 7 hours by ***** **** under remarks on the white estimate page. I do not want to be charged for a third man that was forced on me twice against my wishes.The $40 charge was a thing of their making of which I had no knowledge of prior to their showing up and while we were on the phone with my credit card info already given. I SHOULD HAVE SENT THEM PACKING. I WAS ALREADY STRESSED ABOUT THE DELAY IN CLOSE OF ESCROW.STRESSED BECAUSE THEY DID NOT RESPOND TO MY COMMUNICATIONS TO STOP THEM AND TO RE-SCHEDULE LATER IN THE WEEK. STRESSED BECAUSE TUESDAY WAS A HOLIDAY WHICH MEANT THAT MY NEW HOME ESCROW COULD NOT CLOSE UNTIL THE NEXT WEDNESDAY. i DIDN'T WANT TO USE THEM AT THIS POINT. BUT IF I changed carriers and made it a rush order I would be faced with more charges. Alone and senior under these circumstances doesn't help. I felt I was scammed and taken advantage of.I never indicated that I wanted someone to get hurt because they rushed a job. Two of their own agents quoted me costs of $850 and $815 for my job based on a two man rate. It is not right to force me a third man rate and then use that to inflate travel time and other figures. The invoice sent me dated 3/21/2013 indicates that they were going for the highest number quoted on the original form under remarks. It bears no truth in what was originally written for me based hours. Given they already doing this inflating of the invoice I expect they will not comply with my damage claims. if they do this to me they will do it to other seniors. It is not right.
Business' Initial Response