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BBB Accredited Business since
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Greater Bay Relocation Services, Inc. specializes in Residential, Commercial & Corporate relocation services. It was established in 1961, and has been family owned and operated since 1992. We are a full service moving & storage company. We have been a North American Van Lines agent for over 50 years of dedicated service.
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A BBB Accredited Business since
BBB has determined that Greater Bay Relocation Services, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Greater Bay Relocation Services, Inc. include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
California Public Utilities Commission- CPUC
505 Van Ness Ave Rm 4300, San Francisco CA 94102
Phone Number: (800) 649-7570
Type of Entity
Business ManagementMr. Norm Mangskau, Owner Ms. Brooke Bullard, Office Administrator
Moving & Storage Company Moving Services - Labor & Materials Moving Assistance - Packing, Unpacking, Organizing Moving Supplies Piano & Organ Moving Relocation Service
Products & Services
Greater Bay Relocation Services, Inc. sells the following brand(s): North American Van Lines
Greater Bay Relocation Services, Inc. offers the following product(s): Packing Materials
Method(s) of PaymentAll major credit cards, cashier's checks or certified funds, cash, business checks - no Personal Checks unless cleared with management
Refund and Exchange Policy100% Guaranteed, Binding, Not-To-Exceed Moving Estimates
Service AreaUnited States
Alternate Business NamesNorth American Van Lines Agent
Products & Services
Packing, unpacking, loading, unloading, storage & SIT (Storage In Transit), office & industrial, housing project relocations, residential, inter & intra state services, International Agent for North American Van Lines for over 25 years
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Types of Complaints Handled by BBB
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BBB Complaint Process
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Additional Phone Numbers
- (209) 830-4435(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating Overview
BBB Customer Reviews Star Rating represents the customers opinions of the business. The Customer Review Star Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score. Below is the Customer Review Star Rating scale.
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB Customer Review Star Ratings are not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Star Rating in addition to all other available information about the business.
Problems with Product/Service
Read Complaint Details
Complaint: I hired Greater Bay Relocation Services to move me from a two bedroom apartment in Fremont, CA., to a house in Tracy, CA., on January 11, 2014. I paid for a full service move which means Greater Bay Relocation Services would pack, ship, and unpack my items. A lot of items where moved and overall the move went well. However, there are two issues.First, I had a number of items that were lost/went missing during the move. I had a brand new Leatherman Knife set, still in the original package, go missing during the move. I had two cases of brand new golf balls go missing during the move. There are some miscellaneous items (golf tees, ball towel, tennis balls) that went missing during the move.Second, I have a stereo system that worked prior to the move, but does not work now after the move. The stereo system has power but there is no audio output. I've checked and rechecked the connections and all is in order. I promplty called Greater Bay Relocation Services, ****** *******, to report the missing knife set and the the broken stereo. Without looking into the matter, ****** immediately started making stamenents why they could not have broken the stereo. I requested to file an insurance claim. I personally delivered the completed form to Greater Bay Relocation Services on January 17, 2014, along with receipts for thes items.The Insurance Company, *******, informed me on January 24, 2014, that my claim was denied. ******* said one of the reasons it was denied is because I packed the stereo equipment. I told ******* that that was not true because as I stated above, this was a full service move. In all, my claim was denied by stements made by Greater Bay Relocation Services. I had no say in the matter.In summary, I had items that were missing and a stereo broken during the move. Greater Bay Relocation Services failed to accept responsibility for their negligent actions and reimburse me for the missing items and to restore my stereo to its original working condition.
Desired Settlement: I would like reimbursement for the Leatherman Knife set, valued at $70.00, and the two cases of golf balls, valued together at $60.00.I would like to see the stereo system get repaired. If not, then a cash settlement. I paid a $1000.00 for that stereo system and understand it is now not new. I would accept anywhere from $300.00 to $400.00 for the stereo system.
This customer filed a claim for the following two items:
BBB's Final Determination: Consumer accepted resolution offered by the business.