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BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that MidCal Moving and Storage Co. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for MidCal Moving and Storage Co. include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
California Public Utilities Commission- CPUC
505 Van Ness Ave Rm 4300, San Francisco CA 94102
Phone Number: (800) 649-7570
The number is 0190750.
Type of Entity
Business ManagementMr. David Simoni, Owner
Movers Records Management Moving & Storage Company
Alternate Business NamesBekins D & S SimoniI INC
Products & Services
Midcal Moving and Storage Co. provides a wide range of relocation and storage services for residential and commercial customers.
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Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
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What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: I am complaining about the carelessness and negligence of Mid Cal Moving & Storage in moving my household furnishings from Modesto to Walnut Creek. I am complaining about the carelessness and negligence of Mid Cal Moving & Storage in moving my household furnishings from Modesto to Walnut Creek on Aug. 15, 2012. The day of the move one of the moving men brought me a large picture that had the glass broken and said it had happened in the move. They had not even wrapped it in paper. The driver was there, recorded it, and told me to notify the office and it would be replaced. In addition, the movers left an oriental vase holder outside broken. They didn't even bother to bring it in the house or tell me about it. The movers also did not attach a headboard to the bed, and they ripped a bedruffle in the move because they did not bother to take it off the mattress. I notified the company of this and they offered me $33.00. Just the glass alone cost $73 to replace. An offer of $33 is ridiculous for all 4 damages. The company said I had turned down their extra insurance, which is true. However these damages were not normal damages from a move. They were directly related to the movers' negligence and carelessness. The moving company said they would have someone come and attach the headboard to the bed the next time they had a representative in the area. That is ridiculous also. I need to hire someone to do it now.
Desired Settlement: Monetary settlement so I can replace or repair the items damaged, and so that I can hire someone to attach the headboard to the bed.
Business' Initial Response