BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that D & D Motorsports meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for D & D Motorsports include:
- Length of time business has been operating
Factors that raised the rating for D & D Motorsports include:
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
CA Department of Motor Vehicles- Licensing
2120 Broadway, Sacramento CA 95818
Phone Number: (916) 657-8056
Type of Entity
Business ManagementMr. Ronald Davis, Owner
Motorcycle Sales - Consignments Motorcycles - Repairing & Service Motorcycles - Supplies & Parts Snowmobiles Jetski/Personal Watercraft
Products & Services
D&D is Northern California's premier shop for sales of used Motorcycles, ATV's, Side by Sides, Snowmobiles, Personal Watercraft along with service, parts and accessories!
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Types of Complaints Handled by BBB
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BBB Complaint Process
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Complaint Trends - Last 3 Years
Customer Review Trends
Problems with Product/Service
Read Complaint Details
Complaint: On June 27, 2013, I ***** ******* took my 2001 SEA DOO GTS jet ski to D&D motorsports in Marysville CA to have my engine rebuilt. I had picked it up on July 10 2013 where owner **** ***** was one who returned my jet ski to me and he discussed what he had fixed and replaced on it he then showed it started up and ran. Immediately one I had got my jet ski back I went to river to test drive once jet ski was in water I notice I wouldn't start I then call **** ***** he said I need a new battery cause it is not turning over engine fast enough so that I night I bought a new battery July 10 2013 the next day July 11th I returned to the river to try jet ski with new battery once again it will start out of water but would not start in water so I took jet ski back to D&D talked to **** ***** he said that I need to replace the stator, and the water box. I felt I never had these issues before so I wanted a second opinion so on July 12, 2013 I took my jet ski to ********************* in Woodland CA upon diagnostic from ********************* they noticed that carburetor was never rebuilt was not adjust right and that timing of engine was way off (THOOSE BOTH BEING PART OF REBUILD AND PAID FOR AT D&D MOTORSPORTS) so 189.54$ was the total to fix carburetor that D&D miss adjusted and also fix timing that was miss adjusted. PROBLEM #2 After 2 hours of riding jet ski It had broke down after being lied to from D&D I returned jet ski to 4 Season recreational for a second diagnostic they had figured out that when D&D put engine back together they had installed cylinder base gasket wrong and punctured it with a bolt causing it to blow out causing jet ski to break down that cost 356.10$ to fix.
Desired Settlement: A refund of $189.54 to fix carburetor and timing. A refund of $356.10 for gasket they installed wrong. A refund of $170.00 D and D charged for test drive and carburetor clean for a total refund of $715.64.
Initial Business Response
BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable offer to resolve the complaint. However the consumer did not accept the offer.