BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Comstock Mortgage meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Comstock Mortgage include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
CA Bureau of Real Estate
1651 Exposition Blvd., Sacramento CA 95815
Phone Number: (877) 373-4542
Fax Number: (916) 263-8943
Type of Entity
Business ManagementMr. Craig Sardella, Production Manager
Mortgage Brokers Financing Consultants Financing
Alternate Business NamesSacramento 1st Mortgage, Inc.
Products & Services
Comstock Mortgage specializes in mortgage related services.
2250 Del Paso Rd Ste A
Sacramento, CA 95834 (916) 575-9740 Directions
3001 Lava Ridge Ct Ste 160
Roseville, CA 95661 (916) 367-7100 Directions
3626 Fair Oaks Blvd Ste 100
Sacramento, CA 95864 (916) 724-5800 Directions
3840 El Dorado Hills Blvd Ste 101
El Dorado Hills, CA 95762 Directions
404 2nd St
Davis, CA 95616 (530) 753-8980 Directions
THIS LOCATION IS NOT BBB ACCREDITED
4133 Mohr Ave Ste G
Pleasanton, CA 94566 Directions
4211 Freeport Blvd.
Sacramento, CA 95822 (916) 753-4333 Directions
8788 Elk Grove Blvd Ste 15 Bldg 3
Elk Grove, CA 95624 (916) 714-1430 Directions
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Types of Complaints Handled by BBB
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BBB Complaint Process
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BBB Reporting Policy
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Additional Phone Numbers
- (916) 974-2900(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: We contacted the Roseville,CA office for a 1st mortgage and they requested 3 years tax returns, W-2's and current pay stubs.We explained our situation with a short sale in the previous year.We were told that our "file" would be given to an underwriter to actually go over to see if there was a loan to "fit us".After a few days we were contacted and were told that we were preAPPROVED not prequalified for a 1st mortgage.So to "go out and find a house".Which we did.When our real estate agent contacted the loan rep,He was told that we were preapproved and that we could probably close escrow as soon as 30 days.Our RE agent asked for a preapproval letter and one was emailed to him that day.We negotiated our sales price for $2000.00 more that we wanted because the seller wanted to close in 30 days and we felt that we were not "positive" that any loan could close that quickly,so we agreed to 40 days at a $2000.00 increase in the price.We then ordered our reports,Title,Pest & Home/HVAC.We paid for all of them and had them done in 5-8 days.During that time the sellers,being honest people,did some minor repair's that were mentioned in the Home inspection.Our RE agent and myself began to start calling Comstock mortgage because we had not heard from them regarding our loan.After several days of not hearing from our loan agent our RE agent sent her an email requesting status of our loan. She finally got back to him via phone,he gave her a bit of a "lashing" for not staying in contact. He told her that the sellers wanted the to know about the appraisal.So she said she would order it.But that we would need to pay for it.We said OK.The appraisal came in and we were good.Several more days passed before we heard from the loan agent so our RE agent called the loan agent's manager and told him about the lack of professionalism and communication.Within the day or so that it took to finally find out what was going on,we were told NOT to release contingencies.Several days later we were told that we were not approved.
Desired Settlement: We found out that due to the "type" of loan that we were "supposedly" approved for we did not have the necessary "20%loss" of income that was needed. Comstock should have known this from the very beginning! of this process. When we provided the 3+ years of tax returns and W-2's. We are seeking a refund of the reports that we paid for. Home/HVAC, Pest and appraisal. We are letting Comstock off easy with only a refund of those items that we paid for not to mention the RE agents time and the sellr
My name is **** ***** and I am the Compliance officer for Comstock Mortgage. Mr. ******** has forwarded your email to me regarding your loan application submitted to our company and I would like to provide some explanations and offer apologies for any inconveniences caused by Ms. ****** ****** in the way she communicated your application progress.
It appears that a prequel review of your file was performed by the underwriter and the underwriter turned down your application on June 2nd, 2014, due to the FHA guideline which states “There must be a period of Three years passed after a short sale in order to qualify for a new home purchase”.
I hope that Ms. ****** communicated this to you and I will be speaking with her to find out the reasons for the delay in her response to you and the root cause of the issue. I also like to assure you that Comstock Mortgage takes every consumer issue very seriously and we strive to provide the best customer service to our clients at all times. I will do more research on this very issue and I will inform you of any new findings I may find. In the meantime, if you should have any questions please contact me.
Vice President - Compliance officer
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved