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A BBB Accredited Business since
BBB has determined that Apptology LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Apptology LLC include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Rich Foreman, Owner
Mobile Apps Computers Hardware, Software & Services Computer Software Publishers & Developers Telecommunication Equipment & Systems Service & Repair
Products & Services
Apptology LLC creates and customizes apps for iPhone, iPad, Android and Blackberries.
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating Overview
BBB Customer Reviews Star Rating represents the customers opinions of the business. The Customer Review Star Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score. Below is the Customer Review Star Rating scale.
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Read Complaint Details
Complaint: Misrepresented ability to produce and deliver In May 2012 I hired Apptology (AKA Appcellence LLC) to produce and deliver an App by August 2012. They were unable to deliver the App and as such our firm lost thousands of dollars in Marketing as well as income. We subsequently agreed to allow them to another opportunity continue, as we were already committed. The result was 5 more failures to deliver, with the last being Feb 25, 2013. Note the date of this email in response to my needing an update: From: **** ***** <*****@apptology.basecamphq.com> Date: Mon, Feb 25, 2013 at 8:17 AM Subject: Re: SporeRx iPhone App Need NEW BUILD! To: ****** ****** <*****@gmail.com> **** ***** commented on the message: Need NEW BUILD! ******, ****** just got back to office today and has been working on the app while Ankit has been working on the backend. I will ask them to post a response soon. **** Further evidence of the project not being completed! Which ultimately ended in our ending the relation after they failed for the last time to deliver the App in time for our industry's top conference. What finally broke our relationship was two issues: 1. The revelation that Apptology/Appcellence had mislead us with their development abilities, such that upon review by their CTO (Mr **** ***** in India) during one of our conference calls, we (he and myself) noticed that his "programmers" lied to him and had failed to disclose to him and I that they were using our server here in the USA to "display" data on the App. This was contrary to the agreed ability of the App to function independent from a Internet Connection. Mr. ***** placed the call on MUTE after addressing his team in a LOUD fashion. 2. Their continued inability to deliver as agreed a final product. During our last teleconference with the CEO, CTO, and our project manager ******** *********, both myself and our CTO Mr *** ******* noted that they continued to lie about their ability to deliver as promised as well as the method in with the App was being developed. I reached out to Mr ****** to inquire as to his desire to "resolve" this issue and was met with an email stating that he was not. Apptology/Appcellence has lied to our firm and manipulated us into believing that they were capable of providing the service for which they had been contracted. Further, as opposed to their beginning communications which were by Mr ****** and Mr *****, they failed to provide an interpreter after dropping us off to a Indian Programmer which further complicated our relationship, and was not whom we perceived would be the developer as we were made to believe that Mr ***** would be handling the programming. Apptology/Appcellence preyed on our lack of knowledge related to the programming functions of the IPhone, as well as our urgent need of product...we have tried our best to work with them, even to the point that members of their staff had hinted to the pending demise of the project due to their limitations. We humbly ask for the assistance of the BBB in helping us resolve this matter.
Desired Settlement: Refund, or release of the Binary Code through Build 3.3
Business' Initial Response
BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable offer to resolve the complaint. However the consumer did not accept the offer.