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Massage Envy Spa - EL Dorado Hills

Phone: (916) 941-6850 Fax: (916) 235-6850 4510 Post Street, El Dorado Hills, CA 95762 http://www.massageenvy.com/clinics/CA/El-Dorado-Hills.aspx View Additional Web Addresses

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Massage Envy Spa - EL Dorado Hills include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Massage Envy Spa - EL Dorado Hills
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

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BBB file opened: June 11, 2012 Business started: 09/08/2006 Business started locally: 09/08/2006 Business incorporated: 09/08/2006 in CA
Type of Entity

Corporation

Business Management
Ms. Laurie Vaqueiro, Owner
Contact Information
Principal: Ms. Laurie Vaqueiro, Owner
Business Category

Massage Therapists Day Spas

Alternate Business Names
Galicia Enterprises, Inc.
Products & Services

This company offers massage and spa services.


Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    4510 Post Street

    El Dorado Hills, CA 95762 (916) 941-6850

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BBB Complaint Process

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Additional Web Addresses

  • http://www.facebook.com/MassageEnvySpaElDoradoHills?ref=ts
  • https://twitter.com/#!/ME_SpaEDH
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Complaint Detail(s)

3/1/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Scheduled appointments one week prior. No call to confirm appt. I had to call them to find out 2 hours before service that there was no therapist. The day before our services I noticed a missed call, no message from Message Envy. The day of our service I decided to call because I did not hear from them confirming the appointment for a COUPLES message I had made a week prior. Turns out, they did not have a therapist for one of us and decided not to tell me. This was a Christmas Present for us to have a relaxing afternoon which included the message. However that did not happened. Ruined our whole day. Had to cancel the babysitter. I am a member and THIS is how they treat me? I will never go to that location again! If I had not called or shown up they would have charged me. Now I want them to add two hours to my membership for this. They also need to be more aware of what is going on with scheduling and not leave it till the last second. POOR customer service.

Desired Settlement: Two hour message added to my membership.

Business Response: Business' Initial Response
We are and were sincerely apologetic for the inconvenience of having to reschedule these appointments with just a few hours' notice. We know how inconvenient it can be to have to rearrange plans. In accordance with our 5-hour cancellation policy for clients (less than 5-hours notice = 50% of appointment cost in order to pay the Massage Therapist for part of their lost time/wages), we issued a 30 minute credit to each account the day of the incident.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

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