Business ProfileforBaja Limo

I booked a party bus for a wine tasting event in early March of 2020. As part of that booking, I sent in a $400 deposit with the remaining $925 due the day of the event. Two weeks later, COVID hit and the wineries that we had planned to attend closed their tasting rooms. I contacted Baja Limo via email and they were happy to transfer our $400 deposit to a future booking, with no conditions or restrictions. I have the email correspondence stating as such. In December 2022, I reached out to Baja Limo to get a quote to rent a limo for 3 hours mid-week (not a weekend) to look at Christmas Lights in East Sacramento. I mistakenly told them about the credit up front, after which they quoted me around $1,500 for the limo. This felt opportunistic considering the party bus for the entire day only cost $1,000. While it was during the holidays, and I understand the service is more expensive during this time, it felt like **** quoted an execptionally high price to discourage use of the credit. Ultimately, we passed. Fast foward to January **** and I reached back out to them for a quote for a limo for 6 people. This time, I did not tell them I had the credit to see what they would quote me. They quoted $877 for a limo, including tip, for 6 hours. I then told them I would like to apply my credit and sent them the email from 2020 for reference. The lady responded and said they would not accept the credit because: i) it was not a "like kind" booking; and ii) they stopped applying credits in October 2023, coincidentally 2 months before I reached out. Her response was unprofessional (and terrible grammar to boot). I followed up with 3 more emails encouraging them to apply the credit, arguing it's the moral and reasonable things to do. I still have not received a response from them two weeks later, and I don't suspect I will. That said, Baja Limo has withheld my $400 deposit and has no intent to honor it. This is a cut-rate business with questionable ethics.