Are You the Business Owner of Encore Industries Unlimited, Inc.?
If yes, click here to learn about BBB Accreditation.
This Business is not BBB accredited
BBB Business Reviews may not be reproduced for sales or promotional purposes.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Encore Industries Unlimited, Inc. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Chris Terry, President
Lighting Systems & Equipment Christmas Lights & Decorations Disc Jockeys Photo Booth Rentals
Alternate Business NamesEncore Entertainment Encore Photo Booths
Products & Services
This company offers disc jocky, lightening, and photobooth services.
THIS LOCATION IS NOT BBB ACCREDITED
6520 Lonetree Blvd, Suite 118
Rocklin, CA 95765 Directions
THIS LOCATION IS NOT BBB ACCREDITED
P.O. Box 564
Lincoln, CA 95648 (916) 248-8445
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Additional Web Addresses
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: Contract stated that we would have props at our event and they failed to provide us with props. I rented a photo booth from them for our company holiday party in Reno, NV on 12-14-13. I made sure that to specify that we had to have props for our booth. When I showed up and asked them where the props were the attended said that she had none and said that ***** did not tell her that we were suppose to have any. I asked her to get a hold of him because all of the guests were expecting to have props for the pics. I got the run around from the attended and the props never showed up. I used some gift bows and some ornaments from the *****tmas tree. When leaving the event I asked for the USB and the attended stated that it was going to take another half hour to have it ready and asked if instead she could mail it and I said that was fine. I contacted ***** the following Monday about the issue and he said that he would refund $95 to us. I also put a review on facebook stating that I was disappointed in the fact that they forgot our props. I did not slander the company in any way, I simply stated the disappointment. I received an email today 12-18 from ***** and this is what it said..."In the end I forgot to send props out with your booth & I'm sorry you were completely disappointed. As a result of that I was more than happy to offer a partial refund even though props were given to you free of charge when normally it's a $95 option. I do not appreciate the negative review you left us about this despite me going out of my way to accommodate you & willingness to offer you a refund. As such I will not be offering you a refund of any kind since technically props were not something you paid for. I will also not be making the photos available on our website or Facebook fan page. My attendant attempted to give you the usb flash drive of all the digital images at the end of your event but I understand you were heavily intoxicated, walking around barefoot, and just waived your hand at her and walked away." I take great offense to that because I do not drink. He responded again by telling me "I have removed your review from our page and your attorney is free to contact me but nothing will change. I hope you find whatever it is that makes you so unhappy about life. In the end what you put out returns to you ten fold." Again, I am very taken back at his lack of professionalism and customer service. I think it is import that he realizes that slandering me is not a way to resolve my complaint about his failure to comply with his contract.
Desired Settlement: I would like the $95 refund he agreed too and a written apology from him and his employee for the false comments about me being highly intoxicated.
Our contract was with the Bender Group as a company and not ****** ***** as an individual. In speaking with ****** *****'s supervisor, *** ******, they were not aware of Mrs. *****'s complaint nor was she acting on behalf of the company or have permission to do so.
My response to her complaint:
When the photo system was packed up and sent to the Bender Group event we forgot to include the props. Despite the fact that they did not pay to have props at their event, Initially we offered Mrs. ***** a refund of $95, which is what a client normally pays for props. After this offer was made Mrs. ***** went onto our Facebook page and wrote a negative review about our company, despite my apology and willingness to try and make things right by her.
After that review was made we decided to not offer any kind of refund since it was clear to us we could not resolve this with her in a positive manor no matter what we did. Ultimately the client did not pay for props. We offered her free props with her booking but since they were "free" there is no dollar value associated with them. The client is not entitled to a monetary refund for something they did not pay for.
Issues that would warrant some kind of compensation are, a) late arrival or setup by our staff that impacts the operation time outlined in our contract by more than 15%; or b) a mechanical issue with the camera or printing system that results in more than 15% down time of the photo system. System logs show the photo system was ready atand experienced zero down time during the event. The last photo was taken at , 5 minutes after our contracted end time.
Regarding the issue that I made "slanderous statements," Mrs. ***** obviously doesn't know the definition of "slander." A private email between me and her where I relay the impression she left on my staff is not "slander." She did threaten me with her company attorney, but I'm sure she never sent him our email correspondence as it would only make her look bad for throwing around unfounded accusations.