BBB Business Review
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BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Build.com meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Build.com include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 49 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||27|
|Total Closed Complaints||49|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||4|
Type of Entity
Business ManagementMs. Lindsay Fee, Vice President of Human R Ms. Jeni De Spain, Sales Supervisor Ms. Molly Waterbury, ISR OPS
Lighting Fixtures - Retail Tools - Electric Tools - Hand Hardware - Wholesale & Manufacturers Home Improvements Range Hoods & Canopies Appliances - Major - Parts & Supplies Bathroom Accessories Ceiling Materials Kitchen Accessories
Alternate Business NamesFaucet.com FaucetDirect.com HandleSets.com LightingDirect.com LightingShowplace.com PullsDirect.com VentingDirect.com VentingPipe.com
Products & Services
Build.com in an online home improvement retailer.
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview